Daily Papers

We present HealthBench, an open-source benchmark measuring the performance and safety of large language models in healthcare. HealthBench consists of 5,000 multi-turn conversations between a model and an individual user or healthcare professional. Responses are evaluated using conversation-specific rubrics created by 262 physicians. Unlike previous multiple-choice or short-answer benchmarks, HealthBench enables realistic, open-ended evaluation through 48,562 unique rubric criteria spanning several health contexts (e.g., emergencies, transforming clinical data, global health) and behavioral dimensions (e.g., accuracy, instruction following, communication). HealthBench performance over the last two years reflects steady initial progress (compare GPT-3.5 Turbo's 16% to GPT-4o's 32%) and more rapid recent improvements (o3 scores 60%). Smaller models have especially improved: GPT-4.1 nano outperforms GPT-4o and is 25 times cheaper. We additionally release two HealthBench variations: HealthBench Consensus, which includes 34 particularly important dimensions of model behavior validated via physician consensus, and HealthBench Hard, where the current top score is 32%. We hope that HealthBench grounds progress towards model development and applications that benefit human health.

End-to-end (E2E) spoken dialogue systems are increasingly replacing cascaded pipelines for voice-based human-AI interaction, processing raw audio directly without intermediate transcription. Existing benchmarks primarily evaluate these models on synthetic speech and single-turn tasks, leaving realistic multi-turn conversational ability underexplored. We introduce Audio MultiChallenge, an open-source benchmark to evaluate E2E spoken dialogue systems under natural multi-turn interaction patterns. Building on the text-based MultiChallenge framework, which evaluates Inference Memory, Instruction Retention, and Self Coherence, we introduce a new axis Voice Editing that tests robustness to mid-utterance speech repairs and backtracking. We further augment each axis to the audio modality, such as introducing Audio-Cue challenges for Inference Memory that require recalling ambient sounds and paralinguistic signals beyond semantic content. We curate 452 conversations from 47 speakers with 1,712 instance-specific rubrics through a hybrid audio-native agentic and human-in-the-loop pipeline that exposes model failures at scale while preserving natural disfluencies found in unscripted human speech. Our evaluation of proprietary and open-source models reveals that even frontier models struggle on our benchmark, with Gemini 3 Pro Preview (Thinking), our highest-performing model achieving a 54.65% pass rate. Error analysis shows that models fail most often on our new axes and that Self Coherence degrades with longer audio context. These failures reflect difficulty of tracking edits, audio cues, and long-range context in natural spoken dialogue. Audio MultiChallenge provides a reproducible testbed to quantify them and drive improvements in audio-native multi-turn interaction capability.

Large language models (LLMs) are increasingly evaluated and sometimes trained using automated graders such as LLM-as-judges that output scalar scores or preferences. While convenient, these approaches are often opaque: a single score rarely explains why an answer is good or bad, which requirements were missed, or how a system should be improved. This lack of interpretability limits their usefulness for model development, dataset curation, and high-stakes deployment. Query-specific rubric-based evaluation offers a more transparent alternative by decomposing quality into explicit, checkable criteria. However, manually designing high-quality, query-specific rubrics is labor-intensive and cognitively demanding and not feasible for deployment. While previous approaches have focused on generating intermediate rubrics for automated downstream evaluation, it is unclear if these rubrics are both interpretable and effective for human users. In this work, we investigate whether LLMs can generate useful, instance-specific rubrics as compared to human-authored rubrics, while also improving effectiveness for identifying good responses. Through our systematic study on two rubric benchmarks, and on multiple few-shot and post-training strategies, we find that off-the-shelf LLMs produce rubrics that are poorly aligned with human-authored ones. We introduce a simple strategy, RubricRAG, which retrieves domain knowledge via rubrics at inference time from related queries. We demonstrate that RubricRAG can generate more interpretable rubrics both for similarity to human-authored rubrics, and for improved downstream evaluation effectiveness. Our results highlight both the challenges and a promising approach of scalable, interpretable evaluation through automated rubric generation.

This paper introduces a framework for the automated evaluation of natural language texts. A manually constructed rubric describes how to assess multiple dimensions of interest. To evaluate a text, a large language model (LLM) is prompted with each rubric question and produces a distribution over potential responses. The LLM predictions often fail to agree well with human judges -- indeed, the humans do not fully agree with one another. However, the multiple LLM distributions can be combined to predict each human judge's annotations on all questions, including a summary question that assesses overall quality or relevance. LLM-Rubric accomplishes this by training a small feed-forward neural network that includes both judge-specific and judge-independent parameters. When evaluating dialogue systems in a human-AI information-seeking task, we find that LLM-Rubric with 9 questions (assessing dimensions such as naturalness, conciseness, and citation quality) predicts human judges' assessment of overall user satisfaction, on a scale of 1--4, with RMS error < 0.5, a 2times improvement over the uncalibrated baseline.

Reward models are essential for aligning Large Language Models (LLMs) with human values, yet their development is hampered by costly preference datasets and poor interpretability. While recent rubric-based approaches offer transparency, they often lack systematic quality control and optimization, creating a trade-off between scalability and reliability. We address these limitations with a novel, training-free framework built on a key assumption: evaluation rubrics underlying human preferences exhibit significant generalization ability across diverse queries, a property that enables remarkable data efficiency. Our two-stage approach first infers high-quality, query-specific rubrics using a validation-guided Propose-Evaluate-Revise pipeline. Second, it generalizes these granular rubrics into a compact, non-redundant core set by maximizing an information-theoretic coding rate. The final output is an interpretable, hierarchical "Theme-Tips" rubric set. Extensive experiments demonstrate the framework's exceptional data efficiency and performance. Critically, using just 70 preference pairs (1.5\% of the source data), our method also empowers smaller models like Qwen3-8B to outperform specialized, fully-trained counterparts. This work pioneers a scalable, interpretable, and data-efficient path for reward modeling.

Automatic evaluation metrics are a crucial component of dialog systems research. Standard language evaluation metrics are known to be ineffective for evaluating dialog. As such, recent research has proposed a number of novel, dialog-specific metrics that correlate better with human judgements. Due to the fast pace of research, many of these metrics have been assessed on different datasets and there has as yet been no time for a systematic comparison between them. To this end, this paper provides a comprehensive assessment of recently proposed dialog evaluation metrics on a number of datasets. In this paper, 23 different automatic evaluation metrics are evaluated on 10 different datasets. Furthermore, the metrics are assessed in different settings, to better qualify their respective strengths and weaknesses. Metrics are assessed (1) on both the turn level and the dialog level, (2) for different dialog lengths, (3) for different dialog qualities (e.g., coherence, engaging), (4) for different types of response generation models (i.e., generative, retrieval, simple models and state-of-the-art models), (5) taking into account the similarity of different metrics and (6) exploring combinations of different metrics. This comprehensive assessment offers several takeaways pertaining to dialog evaluation metrics in general. It also suggests how to best assess evaluation metrics and indicates promising directions for future work.

Since the emergence of Large Language Models (LLMs) popularized by the release of GPT-3 and ChatGPT, LLMs have shown remarkable promise in programming-related tasks. While code generation using LLMs has become a popular field of research, code evaluation using LLMs remains under-explored. In this paper, we focus on LLM-based code evaluation and attempt to fill in the existing gaps. We propose multi-agentic novel approaches using question-specific rubrics tailored to the problem statement, arguing that these perform better for logical assessment than the existing approaches that use question-agnostic rubrics. To address the lack of suitable evaluation datasets, we introduce two datasets: a Data Structures and Algorithms dataset containing 150 student submissions from a popular Data Structures and Algorithms practice website, and an Object Oriented Programming dataset comprising 80 student submissions from undergraduate computer science courses. In addition to using standard metrics (Spearman Correlation, Cohen's Kappa), we additionally propose a new metric called as Leniency, which quantifies evaluation strictness relative to expert assessment. Our comprehensive analysis demonstrates that question-specific rubrics significantly enhance logical assessment of code in educational settings, providing better feedback aligned with instructional goals beyond mere syntactic correctness.

Nowadays, training and evaluating DeepResearch-generated reports remain challenging due to the lack of verifiable reward signals. Accordingly, rubric-based evaluation has become a common practice. However, existing approaches either rely on coarse, pre-defined rubrics that lack sufficient granularity, or depend on manually constructed query-specific rubrics that are costly and difficult to scale. In this paper, we propose a pipeline to train human-preference-aligned query-specific rubric generators tailored for DeepResearch report generation. We first construct a dataset of DeepResearch-style queries annotated with human preferences over paired reports, and train rubric generators via reinforcement learning with a hybrid reward combining human preference supervision and LLM-based rubric evaluation. To better handle long-horizon reasoning, we further introduce a Multi-agent Markov-state (MaMs) workflow for report generation. We empirically show that our proposed rubric generators deliver more discriminative and better human-aligned supervision than existing rubric design strategies. Moreover, when integrated into the MaMs training framework, DeepResearch systems equipped with our rubric generators consistently outperform all open-source baselines on the DeepResearch Bench and achieve performance comparable to that of leading closed-source models.

Reward modeling lies at the core of reinforcement learning from human feedback (RLHF), yet most existing reward models rely on scalar or pairwise judgments that fail to capture the multifaceted nature of human preferences. Recent studies have explored rubrics-as-rewards (RaR) that uses structured natural language criteria that capture multiple dimensions of response quality. However, producing rubrics that are both reliable and scalable remains a key challenge. In this work, we introduce OpenRubrics, a diverse, large-scale collection of (prompt, rubric) pairs for training rubric-generation and rubric-based reward models. To elicit discriminative and comprehensive evaluation signals, we introduce Contrastive Rubric Generation (CRG), which derives both hard rules (explicit constraints) and principles (implicit qualities) by contrasting preferred and rejected responses. We further improve reliability by enforcing preference-label consistency via rejection sampling to remove noisy rubrics. Across multiple reward-modeling benchmarks, our rubric-based reward model, Rubric-RM, surpasses strong size-matched baselines by 6.8%. These gains transfer to policy models on instruction-following and biomedical benchmarks. Our results show that rubrics provide scalable alignment signals that narrow the gap between costly human evaluation and automated reward modeling, enabling a new principle-driven paradigm for LLM alignment.

Retrieval-Augmented Generation (RAG) has become a powerful paradigm for enhancing large language models (LLMs) through external knowledge retrieval. Despite its widespread attention, existing academic research predominantly focuses on single-turn RAG, leaving a significant gap in addressing the complexities of multi-turn conversations found in real-world applications. To bridge this gap, we introduce CORAL, a large-scale benchmark designed to assess RAG systems in realistic multi-turn conversational settings. CORAL includes diverse information-seeking conversations automatically derived from Wikipedia and tackles key challenges such as open-domain coverage, knowledge intensity, free-form responses, and topic shifts. It supports three core tasks of conversational RAG: passage retrieval, response generation, and citation labeling. We propose a unified framework to standardize various conversational RAG methods and conduct a comprehensive evaluation of these methods on CORAL, demonstrating substantial opportunities for improving existing approaches.

Large Language Models (LLMs) have become indispensable for evaluating writing. However, text feedback they provide is often unintelligible, generic, and not specific to user criteria. Inspired by structured rubrics in education and intelligible AI explanations, we propose iRULER following identified design guidelines to scaffold the review process by specific criteria, providing justification for score selection, and offering actionable revisions to target different quality levels. To qualify user-defined criteria, we recursively used iRULER with a rubric-of-rubrics to iteratively refine rubrics. In controlled experiments on writing revision and rubric creation, iRULER most improved validated LLM-judged review scores and was perceived as most helpful and aligned compared to read-only rubric and text-based LLM feedback. Qualitative findings further support how iRULER satisfies the design guidelines for user-defined feedback. This work contributes interactive rubric tools for intelligible LLM-based review and revision of writing, and user-defined rubric creation.

Humans usually have conversations by making use of prior knowledge about a topic and background information of the people whom they are talking to. However, existing conversational agents and datasets do not consider such comprehensive information, and thus they have a limitation in generating the utterances where the knowledge and persona are fused properly. To address this issue, we introduce a call For Customized conversation (FoCus) dataset where the customized answers are built with the user's persona and Wikipedia knowledge. To evaluate the abilities to make informative and customized utterances of pre-trained language models, we utilize BART and GPT-2 as well as transformer-based models. We assess their generation abilities with automatic scores and conduct human evaluations for qualitative results. We examine whether the model reflects adequate persona and knowledge with our proposed two sub-tasks, persona grounding (PG) and knowledge grounding (KG). Moreover, we show that the utterances of our data are constructed with the proper knowledge and persona through grounding quality assessment.

Evaluating long-form responses to research queries heavily relies on expert annotators, restricting attention to areas like AI where researchers can conveniently enlist colleagues. Yet, research expertise is widespread: survey articles synthesize knowledge distributed across the literature. We introduce ResearchQA, a resource for evaluating LLM systems by distilling survey articles from 75 research fields into 21K queries and 160K rubric items. Each rubric, derived jointly with queries from survey sections, lists query-specific answer evaluation criteria, i.e., citing papers, making explanations, and describing limitations. Assessments by 31 Ph.D. annotators in 8 fields indicate 96% of queries support Ph.D. information needs and 87% of rubric items should be addressed in system responses by a sentence or more. Using our rubrics, we are able to construct an automatic pairwise judge obtaining 74% agreement with expert judgments. We leverage ResearchQA to analyze competency gaps in 18 systems in over 7.6K pairwise evaluations. No parametric or retrieval-augmented system we evaluate exceeds 70% on covering rubric items, and the highest-ranking agentic system shows 75% coverage. Error analysis reveals that the highest-ranking system fully addresses less than 11% of citation rubric items, 48% of limitation items, and 49% of comparison items. We release our data to facilitate more comprehensive multi-field evaluations.

Augmenting Large Language Models (LLMs) with information retrieval capabilities (i.e., Retrieval-Augmented Generation (RAG)) has proven beneficial for knowledge-intensive tasks. However, understanding users' contextual search intent when generating responses is an understudied topic for conversational question answering (QA). This conversational extension leads to additional concerns when compared to single-turn QA as it is more challenging for systems to comprehend conversational context and manage retrieved passages over multiple turns. In this work, we propose a method for enabling LLMs to decide when to retrieve in RAG settings given a conversational context. When retrieval is deemed necessary, the LLM then rewrites the conversation for passage retrieval and judges the relevance of returned passages before response generation. Operationally, we build on the single-turn SELF-RAG framework (Asai et al., 2023) and propose SELF-multi-RAG for conversational settings. SELF-multi-RAG demonstrates improved capabilities over single-turn variants with respect to retrieving relevant passages (by using summarized conversational context) and assessing the quality of generated responses. Experiments on three conversational QA datasets validate the enhanced response generation capabilities of SELF-multi-RAG, with improvements of ~13% measured by human annotation.

Automated L2 speech assessment can assign proficiency labels, but often lacks interpretability. We propose a rubric-guided SpeechLLM for multi-aspect, multi-granular assessment, trained with a hybrid objective combining supervised fine-tuning and Bounded Direct Preference Optimization. The model jointly predicts ordinal labels at the sentence-level (accuracy, fluency, prosody), word/phoneme-level accuracy, and generates a natural-language rationale in the same response. On SpeechOcean762, our approach matches or outperforms single-granularity models while remaining competitive with prior approaches. We analyze rationale reliability along two axes: self-consistency with model predictions and alignment with ground-truth labels, using sentiment consistency (plausibility) and mention-based agreement (faithfulness). Rationales are plausible at the sentence level, but faithfulness degrades at the word/phoneme level: references are sparse and weakly aligned with token-level labels.

As Large Language Model (LLM) alignment evolves from simple completions to complex, highly sophisticated generation, Reward Models are increasingly shifting toward rubric-guided evaluation to mitigate surface-level biases. However, the community lacks a unified benchmark to assess this evaluation paradigm, as existing benchmarks lack both the discriminative complexity and the ground-truth rubric annotations required for rigorous analysis. To bridge this gap, we introduce RubricBench, a curated benchmark with 1,147 pairwise comparisons specifically designed to assess the reliability of rubric-based evaluation. Our construction employs a multi-dimensional filtration pipeline to target hard samples featuring nuanced input complexity and misleading surface bias, augmenting each with expert-annotated, atomic rubrics derived strictly from instructions. Comprehensive experiments reveal a substantial capability gap between human-annotated and model-generated rubrics, indicating that even state-of-the-art models struggle to autonomously specify valid evaluation criteria, lagging considerably behind human-guided performance.

Despite advances in open-domain dialogue systems, automatic evaluation of such systems is still a challenging problem. Traditional reference-based metrics such as BLEU are ineffective because there could be many valid responses for a given context that share no common words with reference responses. A recent work proposed Referenced metric and Unreferenced metric Blended Evaluation Routine (RUBER) to combine a learning-based metric, which predicts relatedness between a generated response and a given query, with reference-based metric; it showed high correlation with human judgments. In this paper, we explore using contextualized word embeddings to compute more accurate relatedness scores, thus better evaluation metrics. Experiments show that our evaluation metrics outperform RUBER, which is trained on static embeddings.

Rubric-based evaluation is widely used in LLM benchmarks and training pipelines for open-ended, less verifiable tasks. While prior work has demonstrated the effectiveness of rubrics using downstream signals such as reinforcement learning outcomes, there remains no principled way to diagnose how a rubric itself fails from such aggregated or downstream signals alone. To address this gap, we introduce RIFT: RubrIc Failure mode Taxonomy, a taxonomy for systematically characterizing failure modes in rubric composition and design. RIFT consists of eight failure modes organized into three high-level categories: Reliability Failures, Content Validity Failures, and Consequential Validity Failures. RIFT is developed using grounded theory by iteratively annotating rubrics drawn from five diverse data sources spanning general instruction following, code generation, creative writing, and expert-level deep research, until no new failure modes are identified. We evaluate the consistency of the taxonomy by measuring agreement among independent human annotators, observing fair agreement overall (87% pairwise agreement and 0.64 average Cohen's kappa). Finally, to support scalable diagnosis, we propose automated rubric quality metrics and show that they align with human failure-mode annotations, achieving up to 0.925 F1.

The rise of large language models (LLMs) has brought a critical need for high-quality human-labeled data, particularly for processes like human feedback and evaluation. A common practice is to label data via consensus annotation over crowdworker judgments. However, annotators' judgments for subjective tasks can differ in many ways: they may have different qualitative judgments about an example, and they may map those to a labeling scheme in different ways. We show that these nuances can be captured by natural language explanations, and propose a method to rescale ordinal annotations and explanations using LLMs. Specifically, we feed annotators' Likert ratings and corresponding explanations into an LLM and prompt it to produce a numeric score anchored in a scoring rubric. These scores should reflect the annotators' underlying assessments of the example. The rubric can be designed or modified after annotation, and include distinctions that may not have been known when the original error taxonomy was devised. We explore our technique in the context of rating system outputs for a document-grounded question answering task, where LLMs achieve near-human performance. Our method rescales the raw judgments without impacting agreement and brings the scores closer to human judgments grounded in the same scoring rubric.

Large Language Models (LLMs) have shown substantial advances through reinforcement learning (RL), particularly in domains where rewards can be programmatically verified, such as mathematics and code. In these areas, models benefit from a well-defined operational base guided by explicit rule-based objectives. However, this progress reveals a significant limitation: in open-ended domains where rewards are ambiguous, subjective, or context-dependent, such as creative writing, scientific reasoning, and notably medical consultation, robust reward functions are lacking, making these areas challenging for current RL strategies. To bridge this gap, we introduce ORBIT, an open-ended rubric-based incremental training framework specifically designed for high-stakes medical dialogue. ORBIT integrates syn- thetic dialogue generation with the dynamic creation of rubrics, employing these rubrics to direct an incremental RL process. In particular, this approach does not depend on external medical knowledge or manual rules, instead utilizing rubric-guided feedback to shape learning. When implemented on the Qwen3-4B-Instruct model, our method can greatly enhance its performance on the HealthBench-Hard benchmark from 7.0 to 27.2 using only 2k samples, thus achieving state-of-the-art results for models of this scale. Our analysis confirms that rubric-driven RL fos-ters consistent performance gains across diverse consultation scenarios, going beyond simple numerical improvements. These findings underscore rubric-based feedback as a scalable strategy for advancing LLMs in intricate, open-ended tasks.

Prompt design is a primary control interface for large language models (LLMs), yet standard evaluations largely reduce performance to answer correctness, obscuring why a prompt succeeds or fails and providing little actionable guidance. We propose PEEM (Prompt Engineering Evaluation Metrics), a unified framework for joint and interpretable evaluation of both prompts and responses. PEEM defines a structured rubric with 9 axes: 3 prompt criteria (clarity/structure, linguistic quality, fairness) and 6 response criteria (accuracy, coherence, relevance, objectivity, clarity, conciseness), and uses an LLM-based evaluator to output (i) scalar scores on a 1-5 Likert scale and (ii) criterion-specific natural-language rationales grounded in the rubric. Across 7 benchmarks and 5 task models, PEEM's accuracy axis strongly aligns with conventional accuracy while preserving model rankings (aggregate Spearman rho about 0.97, Pearson r about 0.94, p < 0.001). A multi-evaluator study with four models shows consistent relative judgments (pairwise rho = 0.68-0.85), supporting evaluator-agnostic deployment. Beyond alignment, PEEM captures complementary linguistic failure modes and remains informative under prompt perturbations: prompt-quality trends track downstream accuracy under iterative rewrites, semantic adversarial manipulations induce clear score degradation, and meaning-preserving paraphrases yield high stability (robustness rate about 76.7-80.6%). Finally, using only PEEM scores and rationales as feedback, a zero-shot prompt rewriting loop improves downstream accuracy by up to 11.7 points, outperforming supervised and RL-based prompt-optimization baselines. Overall, PEEM provides a reproducible, criterion-driven protocol that links prompt formulation to response behavior and enables systematic diagnosis and optimization of LLM interactions.

Large Language Models (LLMs) have quickly become an invaluable assistant for a variety of tasks. However, their effectiveness is constrained by their ability to tailor responses to human preferences and behaviors via personalization. Prior work in LLM personalization has largely focused on style transfer or incorporating small factoids about the user, as knowledge injection remains an open challenge. In this paper, we explore injecting knowledge of prior conversations into LLMs to enable future work on less redundant, personalized conversations. We identify two real-world constraints: (1) conversations are sequential in time and must be treated as such during training, and (2) per-user personalization is only viable in parameter-efficient settings. To this aim, we propose PLUM, a pipeline performing data augmentation for up-sampling conversations as question-answer pairs, that are then used to finetune a low-rank adaptation adapter with a weighted cross entropy loss. Even in this first exploration of the problem, we perform competitively with baselines such as RAG, attaining an accuracy of 81.5% across 100 conversations.

As Large Language Models (LLMs) advance toward open-ended autonomous agents, the mechanisms used to evaluate and guide their behavior must evolve accordingly. This work introduces the rubric as a unifying framework capturing this evolution, characterizing rubrics as a dynamic response to successive LLM paradigm shifts that recurs across otherwise independent efforts in evaluation, reinforcement learning, and safety alignment. We define rubrics as explicit criteria sets that transform complex quality judgments into structured and actionable standards, and demonstrate that their recurrence across these research threads is not coincidental. We systematically organize existing rubric designs, examine their construction and optimization, and analyze their role across evaluation and training. Rubrics manifest at three progressively deeper levels: at the evaluative level, they decompose holistic judgments into verifiable dimensions; at the training level, they serve as dense feedback signals providing process-level guidance where scalar rewards fall short; at the intrinsic level, they emerge dynamically from model behaviors, driving self-improvement. We further assess rubric reliability across generation quality, execution fidelity, theoretical constraints, and security threats, before surveying rubric-based benchmarks across diverse domains. By rendering assessment transparent and decomposable, rubrics translate human value expectations into machine-learnable signals, serving as the enduring bridge between human intentions and machine behavior.

In real-world applications with Large Language Models (LLMs), external retrieval mechanisms - such as Search-Augmented Generation (SAG), tool utilization, and Retrieval-Augmented Generation (RAG) - are often employed to enhance the quality of augmented generations in dialogues. These approaches often come with multi-turn dialogue, where each interaction is enriched by relevant information retrieved from external sources. Existing benchmarks either assess LLMs' chat abilities in multi-turn dialogues or their use of retrieval for augmented responses in single-turn settings. However, there is a gap in evaluating LLMs' ability to leverage retrieval for more precise responses across multiple turns. To address this limitation, we introduce RAD-Bench (Retrieval Augmented Dialogue), a benchmark designed to evaluate LLMs' capabilities in multi-turn dialogues following retrievals, essential for their deployment in context-rich applications. RAD-Bench evaluates two key abilities of LLMs: Retrieval Synthesis and Retrieval Reasoning. These are measured using discriminative questions and retrieved contexts, and corresponding reference answers, assessing how effectively LLMs integrate and reason with context to maintain and enhance conversation quality over multiple turns. Our evaluation results on commonly used LLMs reveal that model performance deteriorates as additional layers of conditions or constraints are applied across conversation turns, even when accurate retrieved contexts are provided. The data and code are available at https://github.com/mtkresearch/RAD-Bench

Rubric-based evaluation has become a prevailing paradigm for evaluating instruction following in large language models (LLMs). Despite its widespread use, the reliability of these rubric-level evaluations remains unclear, calling for meta-evaluation. However, prior meta-evaluation efforts largely focus on the response level, failing to assess the fine-grained judgment accuracy that rubric-based evaluation relies on. To bridge this gap, we introduce RubricEval. Our benchmark features: (1) the first rubric-level meta-evaluation benchmark for instruction following, (2) diverse instructions and responses spanning multiple categories and model sources, and (3) a substantial set of 3,486 quality-controlled instances, along with Easy/Hard subsets that better differentiates judge performance. Our experiments reveal that rubric-level judging remains far from solved: even GPT-4o, a widely adopted judge in instruction-following benchmarks, achieves only 55.97% on Hard subset. Considering evaluation paradigm, rubric-level evaluation outperforms checklist-level, explicit reasoning improves accuracy, and both together reduce inter-judge variance. Through our established rubric taxonomy, we further identify common failure modes and offer actionable insights for reliable instruction-following evaluation.

Conversational recommender systems (CRS) aim to recommend relevant items to users by eliciting user preference through natural language conversation. Prior work often utilizes external knowledge graphs for items' semantic information, a language model for dialogue generation, and a recommendation module for ranking relevant items. This combination of multiple components suffers from a cumbersome training process, and leads to semantic misalignment issues between dialogue generation and item recommendation. In this paper, we represent items in natural language and formulate CRS as a natural language processing task. Accordingly, we leverage the power of pre-trained language models to encode items, understand user intent via conversation, perform item recommendation through semantic matching, and generate dialogues. As a unified model, our PECRS (Parameter-Efficient CRS), can be optimized in a single stage, without relying on non-textual metadata such as a knowledge graph. Experiments on two benchmark CRS datasets, ReDial and INSPIRED, demonstrate the effectiveness of PECRS on recommendation and conversation. Our code is available at: https://github.com/Ravoxsg/efficient_unified_crs.

Rubric-based Reinforcement Learning (RL) has emerged as a promising approach for aligning Large Language Models (LLMs) with complex, open-domain instruction following tasks. However, existing methods predominantly rely on response-level rewards, introducing severe reward sparsity and reward ambiguity problems. To address these issues, we propose Rubrics to Tokens (RTT), a novel rubric-based RL framework that bridges coarse response-level scores and fine-grained token-level credit assignment. RTT introduces a Token-Level Relevance Discriminator to predict which tokens in the response are responsible for a specific constraint, and optimizes the policy model via RTT-GRPO, which integrates response-level and token-level advantages within a unified framework. Furthermore, when transitioning from one-dimensional, outcome-level reward to three-dimensional reward space in the token-level rubric-based RL, we propose a novel group normalization method, called Intra-sample Token Group Normalization, to accommodate this shift. Extensive experiments and benchmarks demonstrate that RTT consistently outperforms other baselines in both instruction- and rubric-level accuracy across different models.

Rubrics provide a flexible way to train LLMs on open-ended long-form answers where verifiable rewards are not applicable and human preferences provide coarse signals. Prior work shows that reinforcement learning with rubric-based rewards leads to consistent gains in LLM post-training. Most existing approaches rely on rubrics that remain static over the course of training. Such static rubrics, however, are vulnerable to reward-hacking type behaviors and fail to capture emergent desiderata that arise during training. We introduce Online Rubrics Elicitation (OnlineRubrics), a method that dynamically curates evaluation criteria in an online manner through pairwise comparisons of responses from current and reference policies. This online process enables continuous identification and mitigation of errors as training proceeds. Empirically, this approach yields consistent improvements of up to 8% over training exclusively with static rubrics across AlpacaEval, GPQA, ArenaHard as well as the validation sets of expert questions and rubrics. We qualitatively analyze the elicited criteria and identify prominent themes such as transparency, practicality, organization, and reasoning.

Large language models (LLMs) have emerged as powerful tools for analyzing complex datasets. Recent studies demonstrate their potential to generate useful, personalized responses when provided with patient-specific health information that encompasses lifestyle, biomarkers, and context. As LLM-driven health applications are increasingly adopted, rigorous and efficient one-sided evaluation methodologies are crucial to ensure response quality across multiple dimensions, including accuracy, personalization and safety. Current evaluation practices for open-ended text responses heavily rely on human experts. This approach introduces human factors and is often cost-prohibitive, labor-intensive, and hinders scalability, especially in complex domains like healthcare where response assessment necessitates domain expertise and considers multifaceted patient data. In this work, we introduce Adaptive Precise Boolean rubrics: an evaluation framework that streamlines human and automated evaluation of open-ended questions by identifying gaps in model responses using a minimal set of targeted rubrics questions. Our approach is based on recent work in more general evaluation settings that contrasts a smaller set of complex evaluation targets with a larger set of more precise, granular targets answerable with simple boolean responses. We validate this approach in metabolic health, a domain encompassing diabetes, cardiovascular disease, and obesity. Our results demonstrate that Adaptive Precise Boolean rubrics yield higher inter-rater agreement among expert and non-expert human evaluators, and in automated assessments, compared to traditional Likert scales, while requiring approximately half the evaluation time of Likert-based methods. This enhanced efficiency, particularly in automated evaluation and non-expert contributions, paves the way for more extensive and cost-effective evaluation of LLMs in health.

The evaluation paradigm of LLM-as-judge gains popularity due to its significant reduction in human labor and time costs. This approach utilizes one or more large language models (LLMs) to assess the quality of outputs from other LLMs. However, existing methods rely on generic scoring rubrics that fail to consider the specificities of each question and its problem-solving process, compromising precision and stability in assessments. Inspired by human examination scoring processes, we propose a new evaluation paradigm based on self-adaptive rubrics. Specifically, we create detailed scoring rubrics for each question, capturing the primary and secondary criteria in a structured format of scoring and deduction points that mimic a human evaluator's analytical process. Building on this paradigm, we further develop a novel benchmark called SedarEval, which covers a range of domains including long-tail knowledge, mathematics, coding, and logical reasoning. SedarEval consists of 1,000 meticulously crafted questions, each with its own self-adaptive rubric. To further streamline the evaluation, we train a specialized evaluator language model (evaluator LM) to supplant human graders. Using the same training data, our evaluator LM achieves a higher concordance rate with human grading results than other paradigms, including GPT-4, highlighting the superiority and efficiency of our approach. We release our dataset at https://github.com/wwn1233/sedareval.

Large language models (LLMs) are increasingly used as evaluators for natural language generation, applying human-defined rubrics to assess system outputs. However, human rubrics are often static and misaligned with how models internally represent language quality. We introduce GER-Eval (Generating Evaluation Rubrics for Evaluation) to investigate whether LLMs can design and apply their own evaluation rubrics. We evaluate the semantic coherence and scoring reliability of LLM-defined criteria and their alignment with human criteria. LLMs reliably generate interpretable and task-aware evaluation dimensions and apply them consistently within models, but their scoring reliability degrades in factual and knowledge-intensive settings. Closed-source models such as GPT-4o achieve higher agreement and cross-model generalization than open-weight models such as Llama. Our findings position evaluation as a learned linguistic capability of LLMs, consistent within models but fragmented across them, and call for new methods that jointly model human and LLM evaluative language to improve reliability and interpretability.

The Conversational Assistance Track (CAsT) is a new track for TREC 2019 to facilitate Conversational Information Seeking (CIS) research and to create a large-scale reusable test collection for conversational search systems. The document corpus is 38,426,252 passages from the TREC Complex Answer Retrieval (CAR) and Microsoft MAchine Reading COmprehension (MARCO) datasets. Eighty information seeking dialogues (30 train, 50 test) are an average of 9 to 10 questions long. Relevance assessments are provided for 30 training topics and 20 test topics. This year 21 groups submitted a total of 65 runs using varying methods for conversational query understanding and ranking. Methods include traditional retrieval based methods, feature based learning-to-rank, neural models, and knowledge enhanced methods. A common theme through the runs is the use of BERT-based neural reranking methods. Leading methods also employed document expansion, conversational query expansion, and generative language models for conversational query rewriting (GPT-2). The results show a gap between automatic systems and those using the manually resolved utterances, with a 35% relative improvement of manual rewrites over the best automatic system.

We introduce a comprehensive benchmark for conversational memory evaluation containing 75,336 question-answer pairs across diverse categories including user facts, assistant recall, abstention, preferences, temporal changes, and implicit connections. While existing benchmarks have advanced the field, our work addresses fundamental challenges in statistical power, data generation consistency, and evaluation flexibility that limit current memory evaluation frameworks. We examine the relationship between conversational memory and retrieval-augmented generation (RAG). While these systems share fundamental architectural patterns--temporal reasoning, implicit extraction, knowledge updates, and graph representations--memory systems have a unique characteristic: they start from zero and grow progressively with each conversation. This characteristic enables naive approaches that would be impractical for traditional RAG. Consistent with recent findings on long context effectiveness, we observe that simple full-context approaches achieve 70-82% accuracy even on our most challenging multi-message evidence cases, while sophisticated RAG-based memory systems like Mem0 achieve only 30-45% when operating on conversation histories under 150 interactions. Our analysis reveals practical transition points: long context excels for the first 30 conversations, remains viable with manageable trade-offs up to 150 conversations, and typically requires hybrid or RAG approaches beyond that point as costs and latencies become prohibitive. These patterns indicate that the small-corpus advantage of conversational memory--where exhaustive search and complete reranking are feasible--deserves dedicated research attention rather than simply applying general RAG solutions to conversation histories.

Current benchmarks for AI clinician systems, often based on multiple-choice exams or manual rubrics, fail to capture the depth, robustness, and safety required for real-world clinical practice. To address this, we introduce the GAPS framework, a multidimensional paradigm for evaluating Grounding (cognitive depth), Adequacy (answer completeness), Perturbation (robustness), and Safety. Critically, we developed a fully automated, guideline-anchored pipeline to construct a GAPS-aligned benchmark end-to-end, overcoming the scalability and subjectivity limitations of prior work. Our pipeline assembles an evidence neighborhood, creates dual graph and tree representations, and automatically generates questions across G-levels. Rubrics are synthesized by a DeepResearch agent that mimics GRADE-consistent, PICO-driven evidence review in a ReAct loop. Scoring is performed by an ensemble of large language model (LLM) judges. Validation confirmed our automated questions are high-quality and align with clinician judgment. Evaluating state-of-the-art models on the benchmark revealed key failure modes: performance degrades sharply with increased reasoning depth (G-axis), models struggle with answer completeness (A-axis), and they are highly vulnerable to adversarial perturbations (P-axis) as well as certain safety issues (S-axis). This automated, clinically-grounded approach provides a reproducible and scalable method for rigorously evaluating AI clinician systems and guiding their development toward safer, more reliable clinical practice.

Conversational recommender systems (CRS) generate recommendations through an interactive process. However, not all CRS approaches use human conversations as their source of interaction data; the majority of prior CRS work simulates interactions by exchanging entity-level information. As a result, claims of prior CRS work do not generalise to real-world settings where conversations take unexpected turns, or where conversational and intent understanding is not perfect. To tackle this challenge, the research community has started to examine holistic CRS, which are trained using conversational data collected from real-world scenarios. Despite their emergence, such holistic approaches are under-explored. We present a comprehensive survey of holistic CRS methods by summarizing the literature in a structured manner. Our survey recognises holistic CRS approaches as having three components: 1) a backbone language model, the optional use of 2) external knowledge, and/or 3) external guidance. We also give a detailed analysis of CRS datasets and evaluation methods in real application scenarios. We offer our insight as to the current challenges of holistic CRS and possible future trends.

As real-world datasets become increasingly complex and heterogeneous, supervised learning is often bottlenecked by input representation design. Modeling multimodal data for downstream tasks, such as time-series, free text, and structured records, often requires non-trivial domain-specific engineering. We propose an agentic pipeline to streamline this process. First, an LLM analyzes a small but diverse subset of text-serialized input examples in-context to synthesize a global rubric, which acts as a programmatic specification for extracting and organizing evidence. This rubric is then used to transform naive text-serializations of inputs into a more standardized format for downstream models. We also describe local rubrics, which are task-conditioned summaries generated by an LLM. Across 15 clinical tasks from the EHRSHOT benchmark, our rubric-based approaches significantly outperform traditional count-feature models, naive text-serialization-based LLM baselines, and a clinical foundation model, which is pretrained on orders of magnitude more data. Beyond performance, rubrics offer several advantages for operational healthcare settings such as being easy to audit, cost-effectiveness to deploy at scale, and they can be converted to tabular representations that unlock a swath of machine learning techniques.

The widespread availability of large language models (LLMs), such as ChatGPT, has significantly impacted education, raising both opportunities and challenges. Students can frequently interact with LLM-powered, interactive learning tools, but their usage patterns need to be analyzed to ensure ethical usage of these tools. To better understand how students interact with LLMs in an academic setting, we introduce StudyChat, a publicly available dataset capturing real-world student interactions with an LLM-powered tutoring chatbot in a semester-long, university-level artificial intelligence (AI) course. We deploy a web application that replicates ChatGPT's core functionalities, and use it to log student interactions with the LLM while working on programming assignments. We collect 1,197 conversations, which we annotate using a dialogue act labeling schema inspired by observed interaction patterns and prior research. Additionally, we analyze these interactions, highlight behavioral trends, and analyze how specific usage patterns relate to course outcomes. StudyChat provides a rich resource for the learning sciences and AI in education communities, enabling further research into the evolving role of LLMs in education.

We study the limitations of Large Language Models (LLMs) for the task of response generation in human-machine dialogue. Several techniques have been proposed in the literature for different dialogue types (e.g., Open-Domain). However, the evaluations of these techniques have been limited in terms of base LLMs, dialogue types and evaluation metrics. In this work, we extensively analyze different LLM adaptation techniques when applied to different dialogue types. We have selected two base LLMs, Llama-2 and Mistral, and four dialogue types Open-Domain, Knowledge-Grounded, Task-Oriented, and Question Answering. We evaluate the performance of in-context learning and fine-tuning techniques across datasets selected for each dialogue type. We assess the impact of incorporating external knowledge to ground the generation in both scenarios of Retrieval-Augmented Generation (RAG) and gold knowledge. We adopt consistent evaluation and explainability criteria for automatic metrics and human evaluation protocols. Our analysis shows that there is no universal best-technique for adapting large language models as the efficacy of each technique depends on both the base LLM and the specific type of dialogue. Last but not least, the assessment of the best adaptation technique should include human evaluation to avoid false expectations and outcomes derived from automatic metrics.

ReAct-style agents for search-intensive, multi-step reasoning tasks rely largely on their own internal judgment to decide what evidence to seek, which reasoning or action step to take next, and when to stop, often producing shallow, redundant, or poorly targeted trajectories. Prior work has explored rubrics as external quality signals, but existing uses are mostly evaluative rather than action-guiding: rubrics typically serve as training-time rewards or post-hoc evaluators of completed outputs, and in deep-research settings they are often coarse-grained and report-level rather than step-level. We introduce Co-ReAct, a rubric-guided action-selection framework that uses rubrics as step-level guidance during inference. At each decision step, Co-ReAct injects a rubric into the agent's context to guide the next Reason-or-Act decision, specifying what the agent should target in evidence seeking, search, reasoning, or self-evaluation. To make this guidance reliable, we train a dedicated rubric generator with GRPO. Unlike prior pairwise or binary preference formulations, our objective optimizes a list-wise Spearman rank-correlation reward against multi-judge expert consensus rankings, encouraging rubrics that are discriminative rather than merely plausible. On DeepResearchBench and SQA-CS-V2, Co-ReAct consistently improves over ReAct and representative test-time compute baselines across search agents built on both 8B/14B open-source and frontier closed-source base models. The trained rubric generator can also serve as a drop-in component that improves these baselines without changing their underlying decision mechanisms. Our code is publicly available at https://github.com/ZBWpro/Co-ReAct.

Reward modeling is essential for aligning Large Language Models(LLMs) with human preferences, yet conventional reward models suffer from poor interpretability and heavy reliance on costly expert annotations. While recent rubric-based approaches enhance evaluation transparency, they lack systematic quality control, yielding noisy and redundant criteria, failing to mitigate persistent biases (e.g., verbosity, position) in LLM evaluators, and creating a scalability-reliability trade-off. To address these limitations, we propose CDRRM (Contrast-Driven Rubric Reward Model), a framework built on a novel Contrast-then-Synthesis paradigm for high-quality rubric generation and guided preference judgment. CDRRM first conducts multi-dimensional contrastive profiling on preference pairs to identify causal discriminative factors, then synthesizes these insights into compact, context-aware rubrics to guide preference judg- ments. Extensive experiments on three authoritative benchmarks (RewardBench, RMBench, RMB) demonstrate that CDRRM achieves state-of-the-art performance across diverse domains and effectively mitigates aforementioned evaluation biases. Notably, our approach delivers exceptional data efficiency: training the rubric generator on only 3k high-quality samples empowers a frozen pre-trained judge model to outperform fully fine-tuned baselines. This work offers a scalable, interpretable, and data-efficient path for reward modeling.

Large Language Models (LLMs) are increasingly used for clinical decision support, where hallucinations and unsafe suggestions may pose direct risks to patient safety. These risks are particularly challenging as they often manifest as subtle clinical errors that evade detection by generic metrics, while expert-authored fine-grained rubrics remain costly to construct and difficult to scale. In this paper, we propose a retrieval-augmented multi-agent framework designed to automate the generation of instance-specific evaluation rubrics. Our approach grounds evaluation in authoritative medical evidence by decomposing retrieved content into atomic facts and synthesizing them with user interaction constraints to form verifiable, fine-grained evaluation criteria. Evaluated on HealthBench, our framework achieves a Clinical Intent Alignment (CIA) score of 60.12%, a statistically significant improvement over the GPT-4o baseline (55.16%). In discriminative tests, our rubrics yield a mean score delta (μ_Δ = 8.658) and an AUROC of 0.977, nearly doubling the quality separation achieved by GPT-4o baseline (4.972). Beyond evaluation, our rubrics effectively guide response refinement, improving quality by 9.2% (from 59.0% to 68.2%). This provides a scalable and transparent foundation for both evaluating and improving medical LLMs. The code is available at https://anonymous.4open.science/r/Automated-Rubric-Generation-AF3C/.

Relying on human experts to evaluate CEFR speaking assessments in an e-learning environment creates scalability challenges, as it limits how quickly and widely assessments can be conducted. We aim to automate the evaluation of CEFR B2 English speaking assessments in e-learning environments from conversation transcripts. First, we evaluate the capability of leading open source and commercial Large Language Models (LLMs) to score a candidate's performance across various criteria in the CEFR B2 speaking exam in both global and India-specific contexts. Next, we create a new expert-validated, CEFR-aligned synthetic conversational dataset with transcripts that are rated at different assessment scores. In addition, new instruction-tuned datasets are developed from the English Vocabulary Profile (up to CEFR B2 level) and the CEFR-SP WikiAuto datasets. Finally, using these new datasets, we perform parameter efficient instruction tuning of Mistral Instruct 7B v0.2 to develop a family of models called EvalYaks. Four models in this family are for assessing the four sections of the CEFR B2 speaking exam, one for identifying the CEFR level of vocabulary and generating level-specific vocabulary, and another for detecting the CEFR level of text and generating level-specific text. EvalYaks achieved an average acceptable accuracy of 96%, a degree of variation of 0.35 levels, and performed 3 times better than the next best model. This demonstrates that a 7B parameter LLM instruction tuned with high-quality CEFR-aligned assessment data can effectively evaluate and score CEFR B2 English speaking assessments, offering a promising solution for scalable, automated language proficiency evaluation.

Large Language Models (LLMs) have demonstrated remarkable success in conversational systems by generating human-like responses. However, they can fall short, especially when required to account for personalization or specific knowledge. In real-life settings, it is impractical to rely on users to detect these errors and request a new response. One way to address this problem is to refine the response before returning it to the user. While existing approaches focus on refining responses within a single LLM, this method struggles to consider diverse aspects needed for effective conversations. In this work, we propose refining responses through a multi-agent framework, where each agent is assigned a specific role for each aspect. We focus on three key aspects crucial to conversational quality: factuality, personalization, and coherence. Each agent is responsible for reviewing and refining one of these aspects, and their feedback is then merged to improve the overall response. To enhance collaboration among them, we introduce a dynamic communication strategy. Instead of following a fixed sequence of agents, our approach adaptively selects and coordinates the most relevant agents based on the specific requirements of each query. We validate our framework on challenging conversational datasets, demonstrating that ours significantly outperforms relevant baselines, particularly in tasks involving knowledge or user's persona, or both.

We present an evaluation framework for interactive dialogue assessment in the context of English as a Second Language (ESL) speakers. Our framework collects dialogue-level interactivity labels (e.g., topic management; 4 labels in total) and micro-level span features (e.g., backchannels; 17 features in total). Given our annotated data, we study how the micro-level features influence the (higher level) interactivity quality of ESL dialogues by constructing various machine learning-based models. Our results demonstrate that certain micro-level features strongly correlate with interactivity quality, like reference word (e.g., she, her, he), revealing new insights about the interaction between higher-level dialogue quality and lower-level linguistic signals. Our framework also provides a means to assess ESL communication, which is useful for language assessment.

Despite the success of integrating large language models into the development of conversational systems, many studies have shown the effectiveness of retrieving and augmenting external knowledge for informative responses. Hence, many existing studies commonly assume the always need for Retrieval Augmented Generation (RAG) in a conversational system without explicit control. This raises a research question about such a necessity. In this study, we propose to investigate the need for each turn of system response to be augmented with external knowledge. In particular, by leveraging human judgements on the binary choice of adaptive augmentation, we develop RAGate, a gating model, which models conversation context and relevant inputs to predict if a conversational system requires RAG for improved responses. We conduct extensive experiments on devising and applying RAGate to conversational models and well-rounded analyses of different conversational scenarios. Our experimental results and analysis indicate the effective application of RAGate in RAG-based conversational systems in identifying system responses for appropriate RAG with high-quality responses and a high generation confidence. This study also identifies the correlation between the generation's confidence level and the relevance of the augmented knowledge.

Large language models (LLMs) are now widely used to evaluate the quality of text, a field commonly referred to as LLM-as-a-judge. While prior works mainly focus on point-wise and pair-wise evaluation paradigms. Rubric-based evaluation, where LLMs select a score from multiple rubrics, has received less analysis. In this work, we show that rubric-based evaluation implicitly resembles a multi-choice setting and therefore has position bias: LLMs prefer score options appearing at specific positions in the rubric list. Through controlled experiments across multiple models and datasets, we demonstrate consistent position bias. To mitigate this bias, we propose a balanced permutation strategy that evenly distributes each score option across positions. We show that aggregating scores across balanced permutations not only reveals latent position bias, but also improves correlation between the LLM-as-a-Judge and human. Our results suggest that rubric-based LLM-as-a-Judge is not inherently point-wise and that simple permutation-based calibration can substantially improve its reliability.

Persona-based dialogue generation is an important milestone towards building conversational artificial intelligence. Despite the ever-improving capabilities of large language models (LLMs), effectively integrating persona fidelity in conversations remains challenging due to the limited diversity in existing dialogue data. We propose a novel framework SBS (Score-Before-Speaking), which outperforms previous methods and yields improvements for both million and billion-parameter models. Unlike previous methods, SBS unifies the learning of responses and their relative quality into a single step. The key innovation is to train a dialogue model to correlate augmented responses with a quality score during training and then leverage this knowledge at inference. We use noun-based substitution for augmentation and semantic similarity-based scores as a proxy for response quality. Through extensive experiments with benchmark datasets (PERSONA-CHAT and ConvAI2), we show that score-conditioned training allows existing models to better capture a spectrum of persona-consistent dialogues. Our ablation studies also demonstrate that including scores in the input prompt during training is superior to conventional training setups. Code and further details are available at https://arpita2512.github.io/score_before_you_speak

The recent success of large language models (LLMs) has shown great potential to develop more powerful conversational recommender systems (CRSs), which rely on natural language conversations to satisfy user needs. In this paper, we embark on an investigation into the utilization of ChatGPT for conversational recommendation, revealing the inadequacy of the existing evaluation protocol. It might over-emphasize the matching with the ground-truth items or utterances generated by human annotators, while neglecting the interactive nature of being a capable CRS. To overcome the limitation, we further propose an interactive Evaluation approach based on LLMs named iEvaLM that harnesses LLM-based user simulators. Our evaluation approach can simulate various interaction scenarios between users and systems. Through the experiments on two publicly available CRS datasets, we demonstrate notable improvements compared to the prevailing evaluation protocol. Furthermore, we emphasize the evaluation of explainability, and ChatGPT showcases persuasive explanation generation for its recommendations. Our study contributes to a deeper comprehension of the untapped potential of LLMs for CRSs and provides a more flexible and easy-to-use evaluation framework for future research endeavors. The codes and data are publicly available at https://github.com/RUCAIBox/iEvaLM-CRS.

Large language models (LLMs) increasingly participate in emotionally sensitive social conversations, where responses may shift from balanced support toward excessive validation or escalatory alignment. Existing sycophancy research primarily focuses on factual agreement and instruction-following settings, leaving culturally grounded conversational sycophancy underexplored. We introduce BenSyc, the first benchmark for studying conversational sycophancy in Bengali social contexts. Starting from 11,840 Reddit posts and 170k comments collected from communities across Bangladesh and West Bengal, we construct a human-validated benchmark with binary labels and a fine-grained five-level taxonomy spanning Invalidation, Neutral, Support, Validation, and Escalation. We evaluate more than 15 open and proprietary LLMs on conversational alignment classification and response generation tasks. Results show that distinguishing empathetic support from reinforcement-oriented validation remains challenging even for frontier instruction-tuned models: the best system achieves only 61.8 Macro-F1 on binary detection and 61.7 Macro-F1 on five-class classification. In generation settings, several models frequently produce strongly validating or escalatory responses in emotionally charged situations. Our findings highlight substantial variation across model families and conversational behaviors, underscoring the importance of culturally grounded multilingual benchmarks for evaluating socially aligned conversational AI systems.

Conversational recommendation systems (CRS) aim to recommend suitable items to users through natural language conversation. However, most CRS approaches do not effectively utilize the signal provided by these conversations. They rely heavily on explicit external knowledge e.g., knowledge graphs to augment the models' understanding of the items and attributes, which is quite hard to scale. To alleviate this, we propose an alternative information retrieval (IR)-styled approach to the CRS item recommendation task, where we represent conversations as queries and items as documents to be retrieved. We expand the document representation used for retrieval with conversations from the training set. With a simple BM25-based retriever, we show that our task formulation compares favorably with much more complex baselines using complex external knowledge on a popular CRS benchmark. We demonstrate further improvements using user-centric modeling and data augmentation to counter the cold start problem for CRSs.

Large Language Models (LLMs) has shown exceptional capabilities in many natual language understanding and generation tasks. However, the personalization issue still remains a much-coveted property, especially when it comes to the multiple sources involved in the dialogue system. To better plan and incorporate the use of multiple sources in generating personalized response, we firstly decompose it into three sub-tasks: Knowledge Source Selection, Knowledge Retrieval, and Response Generation. We then propose a novel Unified Multi-Source Retrieval-Augmented Generation system (UniMS-RAG) Specifically, we unify these three sub-tasks with different formulations into the same sequence-to-sequence paradigm during the training, to adaptively retrieve evidences and evaluate the relevance on-demand using special tokens, called acting tokens and evaluation tokens. Enabling language models to generate acting tokens facilitates interaction with various knowledge sources, allowing them to adapt their behavior to diverse task requirements. Meanwhile, evaluation tokens gauge the relevance score between the dialogue context and the retrieved evidence. In addition, we carefully design a self-refinement mechanism to iteratively refine the generated response considering 1) the consistency scores between the generated response and retrieved evidence; and 2) the relevance scores. Experiments on two personalized datasets (DuLeMon and KBP) show that UniMS-RAG achieves state-of-the-art performance on the knowledge source selection and response generation task with itself as a retriever in a unified manner. Extensive analyses and discussions are provided for shedding some new perspectives for personalized dialogue systems.

Debate is the process of exchanging viewpoints or convincing others on a particular issue. Recent research has provided empirical evidence that the persuasiveness of an argument is determined not only by language usage but also by communicator characteristics. Researchers have paid much attention to aspects of languages, such as linguistic features and discourse structures, but combining argument persuasiveness and impact with the social personae of the audience has not been explored due to the difficulty and complexity. We have observed the impressive simulation and personification capability of ChatGPT, indicating a giant pre-trained language model may function as an individual to provide personae and exert unique influences based on diverse background knowledge. Therefore, we propose a persona knowledge-aligned framework for argument quality assessment tasks from the audience side. This is the first work that leverages the emergence of ChatGPT and injects such audience personae knowledge into smaller language models via prompt tuning. The performance of our pipeline demonstrates significant and consistent improvement compared to competitive architectures.

The lack of meaningful automatic evaluation metrics for dialog has impeded open-domain dialog research. Standard language generation metrics have been shown to be ineffective for evaluating dialog models. To this end, this paper presents USR, an UnSupervised and Reference-free evaluation metric for dialog. USR is a reference-free metric that trains unsupervised models to measure several desirable qualities of dialog. USR is shown to strongly correlate with human judgment on both Topical-Chat (turn-level: 0.42, system-level: 1.0) and PersonaChat (turn-level: 0.48 and system-level: 1.0). USR additionally produces interpretable measures for several desirable properties of dialog.

Medical conversational AI (AI) plays a pivotal role in the development of safer and more effective medical dialogue systems. However, existing benchmarks and evaluation frameworks for assessing the information-gathering and diagnostic reasoning abilities of medical large language models (LLMs) have not been rigorously evaluated. To address these gaps, we present MedDialogRubrics, a novel benchmark comprising 5,200 synthetically constructed patient cases and over 60,000 fine-grained evaluation rubrics generated by LLMs and subsequently refined by clinical experts, specifically designed to assess the multi-turn diagnostic capabilities of LLM. Our framework employs a multi-agent system to synthesize realistic patient records and chief complaints from underlying disease knowledge without accessing real-world electronic health records, thereby mitigating privacy and data-governance concerns. We design a robust Patient Agent that is limited to a set of atomic medical facts and augmented with a dynamic guidance mechanism that continuously detects and corrects hallucinations throughout the dialogue, ensuring internal coherence and clinical plausibility of the simulated cases. Furthermore, we propose a structured LLM-based and expert-annotated rubric-generation pipeline that retrieves Evidence-Based Medicine (EBM) guidelines and utilizes the reject sampling to derive a prioritized set of rubric items ("must-ask" items) for each case. We perform a comprehensive evaluation of state-of-the-art models and demonstrate that, across multiple assessment dimensions, current models face substantial challenges. Our results indicate that improving medical dialogue will require advances in dialogue management architectures, not just incremental tuning of the base-model.

With the emergence of generative conversational large language models (LLMs) like ChatGPT, serving as virtual assistants in various fields, the stability and reliability of their responses have become crucial. However, during usage, it has been observed that these models tend to waver in their judgements when confronted with follow-up questions from users expressing skepticism or disagreement. In this work, we draw inspiration from questioning strategies in education and propose a Follow-up Questioning Mechanism along with two evaluation metrics to assess the judgement consistency of LLMs before and after exposure to disturbances. We evaluate the judgement consistency of ChatGPT, PaLM2-Bison, and Vicuna-13B under this mechanism across eight reasoning benchmarks. Empirical results show that even when the initial answers are correct, judgement consistency sharply decreases when LLMs face disturbances such as questioning, negation, or misleading. Additionally, we study these models' judgement consistency under various settings (sampling temperature and prompts) to validate this issue further, observing the impact of prompt tone and conducting an in-depth error analysis for deeper behavioral insights. Furthermore, we also explore several prompting methods to mitigate this issue and demonstrate their effectiveness\url{https://github.com/NUSTM/LLMs-Waver-In-Judgements}.

While large language models (LLMs) have exhibited impressive conversational capabilities, their proficiency in delivering personalized responses remains unclear. Although recent benchmarks automatically evaluate persona consistency in role-playing contexts using LLM-based judgment, the evaluation of personalization in response generation remains underexplored. To address this gap, we present an automated benchmarking pipeline, PersoBench, to evaluate the personalization ability of LLMs in persona-aware dialogue generation within a zero-shot setting. Our framework employs a structured pipeline comprising speaker-aware annotation, task-specific and context-driven prompt construction, response post-processing, and automated evaluation across multiple dimensions of generation quality. In particular, the pipeline performs text preprocessing and speaker labeling, constructs structured prompts with task instructions and LLM roles, validates response format, and evaluates valid outputs across fluency, personalization, diversity, and coherence. We assess the performance of four open-source and four closed-source LLMs using well-known datasets and a range of explicit metrics. Our findings reveal that while LLMs excel at generating fluent and diverse responses, they are far from satisfactory in delivering personalized and coherent responses, considering both the conversation context and the provided personas.

Evaluating large language models (LLMs) on open-ended questions is difficult because response quality depends on the question's context. Binary scores and static rubrics fail to capture these context-dependent requirements. Existing methods define criteria at the dataset level or generate them in a single pass, which limits their ability to explore the evaluation space implied by each question. We introduce One-Question-One-World (Qworld), a method that generates question-specific evaluation criteria using a recursive expansion tree. Given a question, Qworld decomposes it into scenarios, perspectives, and fine-grained binary criteria through structured hierarchical and horizontal expansion. The resulting criteria specify what a high-quality answer must address for that question. On HealthBench, Qworld covers 89% of expert-authored criteria and generates 79% novel criteria validated by human experts. Experts rate Qworld criteria higher in insight and granularity than those produced by prior methods. When applied to 11 frontier LLMs on HealthBench and Humanity's Last Exam, Qworld reveals capability differences in dimensions such as long-term impact, equity, error handling, and interdisciplinary reasoning that coarse rubrics do not distinguish. By formulating criteria generation as structured coverage of question-implied evaluation axes, Qworld enables evaluation that adapts to each question rather than relying on fixed task-level criteria.

Recent multimodal large language models (MLLMs) have demonstrated significant potential in open-ended conversation, generating more accurate and personalized responses. However, their abilities to memorize, recall, and reason in sustained interactions within real-world scenarios remain underexplored. This paper introduces MMRC, a Multi-Modal Real-world Conversation benchmark for evaluating six core open-ended abilities of MLLMs: information extraction, multi-turn reasoning, information update, image management, memory recall, and answer refusal. With data collected from real-world scenarios, MMRC comprises 5,120 conversations and 28,720 corresponding manually labeled questions, posing a significant challenge to existing MLLMs. Evaluations on 20 MLLMs in MMRC indicate an accuracy drop during open-ended interactions. We identify four common failure patterns: long-term memory degradation, inadequacies in updating factual knowledge, accumulated assumption of error propagation, and reluctance to say no. To mitigate these issues, we propose a simple yet effective NOTE-TAKING strategy, which can record key information from the conversation and remind the model during its responses, enhancing conversational capabilities. Experiments across six MLLMs demonstrate significant performance improvements.

Language models (LMs) as conversational assistants recently became popular tools that help people accomplish a variety of tasks. These typically result from adapting LMs pretrained on general domain text sequences through further instruction-tuning and possibly preference optimisation methods. The evaluation of such LMs would ideally be performed using human judgement, however, this is not scalable. On the other hand, automatic evaluation featuring auxiliary LMs as judges and/or knowledge-based tasks is scalable but struggles with assessing conversational ability and adherence to instructions. To help accelerate the development of LMs as conversational assistants, we propose a novel automatic evaluation task: HumanRankEval (HRE). It consists of a large-scale, diverse and high-quality set of questions, each with several answers authored and scored by humans. To perform evaluation, HRE ranks these answers based on their log-likelihood under the LM's distribution, and subsequently calculates their correlation with the corresponding human rankings. We support HRE's efficacy by investigating how efficiently it separates pretrained and instruction-tuned LMs of various sizes. We show that HRE correlates well with human judgements and is particularly responsive to model changes following instruction-tuning.

Conversational recommender systems (CRS) aim to proactively elicit user preference and recommend high-quality items through natural language conversations. Typically, a CRS consists of a recommendation module to predict preferred items for users and a conversation module to generate appropriate responses. To develop an effective CRS, it is essential to seamlessly integrate the two modules. Existing works either design semantic alignment strategies, or share knowledge resources and representations between the two modules. However, these approaches still rely on different architectures or techniques to develop the two modules, making it difficult for effective module integration. To address this problem, we propose a unified CRS model named UniCRS based on knowledge-enhanced prompt learning. Our approach unifies the recommendation and conversation subtasks into the prompt learning paradigm, and utilizes knowledge-enhanced prompts based on a fixed pre-trained language model (PLM) to fulfill both subtasks in a unified approach. In the prompt design, we include fused knowledge representations, task-specific soft tokens, and the dialogue context, which can provide sufficient contextual information to adapt the PLM for the CRS task. Besides, for the recommendation subtask, we also incorporate the generated response template as an important part of the prompt, to enhance the information interaction between the two subtasks. Extensive experiments on two public CRS datasets have demonstrated the effectiveness of our approach.

Providing explainable and faithful feedback is crucial for automated student answer assessment. In this paper, we introduce a novel framework that explores using ChatGPT, a cutting-edge large language model, for the concurrent tasks of student answer scoring and rationale generation. We identify the appropriate instructions by prompting ChatGPT with different templates to collect the rationales, where inconsistent rationales are refined to align with marking standards. The refined ChatGPT outputs enable us to fine-tune a smaller language model that simultaneously assesses student answers and provides rationales. Extensive experiments on the benchmark dataset show that the proposed method improves the overall QWK score by 11% compared to ChatGPT. Furthermore, our thorough analysis and human evaluation demonstrate that the rationales generated by our proposed method are comparable to those of ChatGPT. Our approach provides a viable solution to achieve explainable automated assessment in education. Code available at https://github.com/lijiazheng99/aera.

Evaluating the quality of a dialogue interaction between two agents is a difficult task, especially in open-domain chit-chat style dialogue. There have been recent efforts to develop automatic dialogue evaluation metrics, but most of them do not generalize to unseen datasets and/or need a human-generated reference response during inference, making it infeasible for online evaluation. Here, we propose an unreferenced automated evaluation metric that uses large pre-trained language models to extract latent representations of utterances, and leverages the temporal transitions that exist between them. We show that our model achieves higher correlation with human annotations in an online setting, while not requiring true responses for comparison during inference.

In this paper, we present a framework for training large language models (LLMs) as diagnostic agents with reinforcement learning, enabling them to manage multi-turn diagnostic processes, adaptively select examinations, and commit to final diagnoses. Unlike instruction-tuned models trained on static case summaries, our method acquires diagnostic strategies through interactive exploration and outcome-based feedback. Our contributions are fourfold: (i) We present DiagGym, a diagnostics world model trained with electronic health records that emits examination outcomes conditioned on patient history and recommended examination, serving as a virtual clinical environment for realistic diagnosis training and evaluation; (ii) We train DiagAgent via end-to-end, multi-turn reinforcement learning to learn diagnostic policies that optimize both information yield and diagnostic accuracy; (iii) We introduce DiagBench, a diagnostic benchmark comprising 750 cases with physician-validated examination recommendations and 99 cases annotated with 973 physician-written rubrics on diagnosis process; (iv) we demonstrate superior performance across diverse diagnostic settings. DiagAgent significantly outperforms 10 state-of-the-art LLMs, including DeepSeek-v3 and GPT-4o, as well as two prompt-engineered agents. In single-turn settings, DiagAgent achieves 9.34% higher diagnostic accuracy and 44.03% improvement in examination recommendation hit ratio. In end-to-end settings, it delivers 15.12% increase in diagnostic accuracy and 23.09% boost in examination recommendation F1 score. In rubric-based evaluation, it surpasses the next-best model, Claude-sonnet-4, by 7.1% in weighted rubric score. These findings indicate that learning policies in interactive clinical environments confers dynamic and clinically meaningful diagnostic management abilities unattainable through passive training alone.

Large Language Models (LLMs) have significantly improved personalized conversational capabilities. However, existing datasets like Persona Chat, Synthetic Persona Chat, and Blended Skill Talk rely on static, predefined personas. This approach often results in dialogues that fail to capture human personalities' fluid and evolving nature. To overcome these limitations, we introduce a novel dataset with around 400,000 dialogues and a framework for generating personalized conversations using long-form journal entries from Reddit. Our approach clusters journal entries for each author and filters them by selecting the most representative cluster, ensuring that the retained entries best reflect the author's personality. We further refine the data by capturing the Big Five personality traits --openness, conscientiousness, extraversion, agreeableness, and neuroticism --ensuring that dialogues authentically reflect an individual's personality. Using Llama 3 70B, we generate high-quality, personality-rich dialogues grounded in these journal entries. Fine-tuning models on this dataset leads to an 11% improvement in capturing personality traits on average, outperforming existing approaches in generating more coherent and personality-driven dialogues.

As agents based on large language models are increasingly deployed to long-horizon tasks, maintaining their alignment with stakeholder preferences becomes critical. Effective alignment in such settings requires reward models that are interpretable so that stakeholders can understand and audit model objectives. Moreover, reward models must be capable of steering agents at interaction time, allowing preference shifts to be incorporated without retraining. We introduce ARCANE, a framework that frames alignment as a multi-agent collaboration problem that dynamically represents stakeholder preferences as natural-language rubrics: weighted sets of verifiable criteria that can be generated on-the-fly from task context. Inspired by utility theory, we formulate rubric learning as a reconstruction problem and apply a regularized Group-Sequence Policy Optimization (GSPO) procedure that balances interpretability, faithfulness, and computational efficiency. Using a corpus of 219 labeled rubrics derived from the GDPVal benchmark, we evaluate ARCANE on challenging tasks requiring multi-step reasoning and tool use. The learned rubrics produce compact, legible evaluations and enable configurable trade-offs (e.g., correctness vs. conciseness) without retraining. Our results show that rubric-based reward models offer a promising path toward interpretable, test-time adaptive alignment for complex, long-horizon AI systems.

Generating follow-up questions on the fly could significantly improve conversational survey quality and user experiences by enabling a more dynamic and personalized survey structure. In this paper, we proposed a novel task for knowledge-driven follow-up question generation in conversational surveys. We constructed a new human-annotated dataset of human-written follow-up questions with dialogue history and labeled knowledge in the context of conversational surveys. Along with the dataset, we designed and validated a set of reference-free Gricean-inspired evaluation metrics to systematically evaluate the quality of generated follow-up questions. We then propose a two-staged knowledge-driven model for the task, which generates informative and coherent follow-up questions by using knowledge to steer the generation process. The experiments demonstrate that compared to GPT-based baseline models, our two-staged model generates more informative, coherent, and clear follow-up questions.

Aligning Multimodal Large Language Models (MLLMs) requires reliable reward models, yet existing single-step evaluators can suffer from lazy judging, exploiting language priors over fine-grained visual verification. While rubric-based evaluation mitigates these biases in text-only settings, extending it to multimodal tasks is bottlenecked by the complexity of visual reasoning. The critical differences between responses often depend on instance-specific visual details. Robust evaluation requires dynamically synthesizing rubrics that isolate spatial and factual discrepancies. To address this, we introduce DeltaRubric, an approach that reformulates multimodal preference evaluation as a plan-and-execute process within a single MLLM. DeltaRubric operates in two steps: acting first as a Disagreement Planner, the model generates a neutral, instance-specific verification checklist. Transitioning into a Checklist Verifier, it executes these self-generated checks against the image and question to produce the final grounded judgment. We formulate DeltaRubric as a multi-role reinforcement learning problem, jointly optimizing planning and verification capabilities. Validated on Qwen3-VL 4B and 8B Instruct models, DeltaRubric achieves solid empirical gains. For instance, On VL-RewardBench, it improves base model overall accuracy by +22.6 (4B) and +18.8 (8B) points, largely outperforming standard no-rubric baselines. The results demonstrate that decomposing evaluation into structured, verifiable steps leads to more reliable and generalizable multimodal reward modeling.

We present R-Debater, an agentic framework for generating multi-turn debates built on argumentative memory. Grounded in rhetoric and memory studies, the system views debate as a process of recalling and adapting prior arguments to maintain stance consistency, respond to opponents, and support claims with evidence. Specifically, R-Debater integrates a debate knowledge base for retrieving case-like evidence and prior debate moves with a role-based agent that composes coherent utterances across turns. We evaluate on standardized ORCHID debates, constructing a 1,000-item retrieval corpus and a held-out set of 32 debates across seven domains. Two tasks are evaluated: next-utterance generation, assessed by InspireScore (subjective, logical, and factual), and adversarial multi-turn simulations, judged by Debatrix (argument, source, language, and overall). Compared with strong LLM baselines, R-Debater achieves higher single-turn and multi-turn scores. Human evaluation with 20 experienced debaters further confirms its consistency and evidence use, showing that combining retrieval grounding with structured planning yields more faithful, stance-aligned, and coherent debates across turns.

Accurate prediction of suitable discourse connectives (however, furthermore, etc.) is a key component of any system aimed at building coherent and fluent discourses from shorter sentences and passages. As an example, a dialog system might assemble a long and informative answer by sampling passages extracted from different documents retrieved from the Web. We formulate the task of discourse connective prediction and release a dataset of 2.9M sentence pairs separated by discourse connectives for this task. Then, we evaluate the hardness of the task for human raters, apply a recently proposed decomposable attention (DA) model to this task and observe that the automatic predictor has a higher F1 than human raters (32 vs. 30). Nevertheless, under specific conditions the raters still outperform the DA model, suggesting that there is headroom for future improvements.

The recent advancement of large language models (LLMs) has been achieved through a combo of instruction tuning and human alignment. However, building manually crafted instruction datasets and performing human alignment become the bottleneck for scaling the development of LLMs. In this paper, we exploit the idea of leveraging AI models in lieu of humans as the teacher to train student LLMs. Our method is inspired by how human students refine their writing skills by following the rubrics and learning from the revisions offered by their tutors. Specifically, we employ a teacher LLM to create a curriculum for instruction tuning of the student LLM, namely Curriculum Instruction TunING (CITING). It encompasses two main steps: (1) the teacher LLM crafts the rubrics for evaluating the answers corresponding to various types of questions, and (2) the student LLM learns to follow the rubrics and perform self-correction from the revision made by the teacher. We further iteratively carry out it to embody the procedure of CITING. We compare CITING to a series of state-of-the-art baselines on four datasets. Our method demonstrates strong improvement in terms of articulate, in-depth, and comprehensive by GPT-4 evaluation. Specifically, it achieves an average winning rate of 79.4% over SFT, 73.4% over RLHF, 78.1% over RRHF, and 76.3% over RAFT, respectively.

Aligning multimodal generative models with human preferences demands reward signals that respect the compositional, multi-dimensional structure of human judgment. Prevailing RLHF approaches reduce this structure to scalar or pairwise labels, collapsing nuanced preferences into opaque parametric proxies and exposing vulnerabilities to reward hacking. While recent Rubrics-as-Reward (RaR) methods attempt to recover this structure through explicit criteria, generating rubrics that are simultaneously reliable, scalable, and data-efficient remains an open problem. We introduce Auto-Rubric as Reward (ARR), a framework that reframes reward modeling from implicit weight optimization to explicit, criteria-based decomposition. Before any pairwise comparison, ARR externalizes a VLM's internalized preference knowledge as prompt-specific rubrics, translating holistic intent into independently verifiable quality dimensions. This conversion of implicit preference structure into inspectable, interpretable constraints substantially suppresses evaluation biases including positional bias, enabling both zero-shot deployment and few-shot conditioning on minimal supervision. To extend these gains into generative training, we propose Rubric Policy Optimization (RPO), which distills ARR's structured multi-dimensional evaluation into a robust binary reward, replacing opaque scalar regression with rubric-conditioned preference decisions that stabilize policy gradients. On text-to-image generation and image editing benchmarks, ARR-RPO outperforms pairwise reward models and VLM judges, demonstrating that explicitly externalizing implicit preference knowledge into structured rubrics achieves more reliable, data-efficient multimodal alignment, revealing that the bottleneck is the absence of a factorized interface, not a deficit of knowledge.

There are many settings where it is useful to predict and explain the success or failure of a dialogue. Circumplex theory from psychology models the social orientations (e.g., Warm-Agreeable, Arrogant-Calculating) of conversation participants and can be used to predict and explain the outcome of social interactions. Our work is novel in its systematic application of social orientation tags to modeling conversation outcomes. In this paper, we introduce a new data set of dialogue utterances machine-labeled with social orientation tags. We show that social orientation tags improve task performance, especially in low-resource settings, on both English and Chinese language benchmarks. We also demonstrate how social orientation tags help explain the outcomes of social interactions when used in neural models. Based on these results showing the utility of social orientation tags for dialogue outcome prediction tasks, we release our data sets, code, and models that are fine-tuned to predict social orientation tags on dialogue utterances.

As large language models become increasingly capable at various writing tasks, their weakness at generating unique and creative content becomes a major liability. Although LLMs have the ability to generate text covering diverse topics, there is an overall sense of repetitiveness across texts that we aim to formalize and quantify via a similarity metric. The familiarity between documents arises from the persistence of underlying discourse structures. However, existing similarity metrics dependent on lexical overlap and syntactic patterns largely capture content overlap, thus making them unsuitable for detecting structural similarities. We introduce an abstraction based on linguistic theories in Questions Under Discussion (QUD) and question semantics to help quantify differences in discourse progression. We then use this framework to build QUDsim, a similarity metric that can detect discursive parallels between documents. Using QUDsim, we find that LLMs often reuse discourse structures (more so than humans) across samples, even when content differs. Furthermore, LLMs are not only repetitive and structurally uniform, but are also divergent from human authors in the types of structures they use.

Turn-level metrics are widely used to evaluate properties of multi-turn human-LLM conversations, from safety and sycophancy to dialogue quality. However, consecutive turns within a conversation are not statistically independent -- a fact that virtually all current evaluation pipelines fail to correct for in their statistical inference. We systematically characterize the autocorrelation structure of 66 turn-level metrics across 202 multi-turn conversations (11,639 turn pairs, 5 German-speaking users, 4 LLM platforms) and demonstrate that naive pooled analysis produces severely inflated significance estimates: 42% of associations that appear significant under standard pooled testing fail to survive cluster-robust correction. The inflation varies substantially across categories rather than scaling linearly with autocorrelation: three memoryless families (embedding velocity, directional, differential) aggregate to 14%, while the seven non-memoryless families (thermo-cycle, frame distance, lexical/structural, rolling windows, cumulative, interaction, timestamp) aggregate to 33%, with individual category rates ranging from 0% to 100% depending on per-family effect size. We present a two-stage correction framework combining Chelton (1983) effective degrees of freedom with conversation-level block bootstrap, and validate it on a pre-registered hold-out split where cluster-robust metrics replicate at 57% versus 30% for pooled-only metrics. We provide concrete design principles, a publication checklist, and open-source code for the correction pipeline. A survey of ~30 recent papers at major NLP and AI venues that compute turn-level statistics in LLM evaluations finds that only 4 address temporal dependence at all, and 26 do not correct for it.

To build a conversational agent that interacts fluently with humans, previous studies blend knowledge or personal profile into the pre-trained language model. However, the model that considers knowledge and persona at the same time is still limited, leading to hallucination and a passive way of using personas. We propose an effective dialogue agent that grounds external knowledge and persona simultaneously. The agent selects the proper knowledge and persona to use for generating the answers with our candidate scoring implemented with a poly-encoder. Then, our model generates the utterance with lesser hallucination and more engagingness utilizing retrieval augmented generation with knowledge-persona enhanced query. We conduct experiments on the persona-knowledge chat and achieve state-of-the-art performance in grounding and generation tasks on the automatic metrics. Moreover, we validate the answers from the models regarding hallucination and engagingness through human evaluation and qualitative results. We show our retriever's effectiveness in extracting relevant documents compared to the other previous retrievers, along with the comparison of multiple candidate scoring methods. Code is available at https://github.com/dlawjddn803/INFO

Recently, rubrics have been used to guide LLM judges in capturing subjective, nuanced, multi-dimensional human preferences, and have been extended from evaluation to reward signals for reinforcement fine-tuning (RFT). However, rubric generation remains hard to control: rubrics often lack coverage, conflate dimensions, misalign preference direction, and contain redundant or highly correlated criteria, degrading judge accuracy and producing suboptimal rewards during RFT. We propose RRD, a principled framework for rubric refinement built on a recursive decompose-filter cycle. RRD decomposes coarse rubrics into fine-grained, discriminative criteria, expanding coverage while sharpening separation between responses. A complementary filtering mechanism removes misaligned and redundant rubrics, and a correlation-aware weighting scheme prevents over-representing highly correlated criteria, yielding rubric sets that are informative, comprehensive, and non-redundant. Empirically, RRD delivers large, consistent gains across both evaluation and training: it improves preference-judgment accuracy on JudgeBench and PPE for both GPT-4o and Llama3.1-405B judges, achieving top performance in all settings with up to +17.7 points on JudgeBench. When used as the reward source for RFT on WildChat, it yields substantially stronger and more stable learning signals, boosting reward by up to 160% (Qwen3-4B) and 60% (Llama3.1-8B) versus 10-20% for prior rubric baselines, with gains that transfer to HealthBench-Hard and BiGGen Bench. Overall, RRD establishes recursive rubric refinement as a scalable and interpretable foundation for LLM judging and reward modeling in open-ended domains.

The assessment of advanced generative large language models (LLMs) poses a significant challenge, given their heightened complexity in recent developments. Furthermore, evaluating the performance of LLM-based applications in various industries, as indicated by Key Performance Indicators (KPIs), is a complex undertaking. This task necessitates a profound understanding of industry use cases and the anticipated system behavior. Within the context of the automotive industry, existing evaluation metrics prove inadequate for assessing in-car conversational question answering (ConvQA) systems. The unique demands of these systems, where answers may relate to driver or car safety and are confined within the car domain, highlight the limitations of current metrics. To address these challenges, this paper introduces a set of KPIs tailored for evaluating the performance of in-car ConvQA systems, along with datasets specifically designed for these KPIs. A preliminary and comprehensive empirical evaluation substantiates the efficacy of our proposed approach. Furthermore, we investigate the impact of employing varied personas in prompts and found that it enhances the model's capacity to simulate diverse viewpoints in assessments, mirroring how individuals with different backgrounds perceive a topic.

Large language models (LLMs), renowned for their powerful conversational abilities, are widely recognized as exceptional tools in the field of education, particularly in the context of automated intelligent instruction systems for language learning. In this paper, we propose a scoring system based on LLMs, motivated by their positive impact on text-related scoring tasks. Specifically, the speech encoder first maps the learner's speech into contextual features. The adapter layer then transforms these features to align with the text embedding in latent space. The assessment task-specific prefix and prompt text are embedded and concatenated with the features generated by the modality adapter layer, enabling the LLMs to predict accuracy and fluency scores. Our experiments demonstrate that the proposed scoring systems achieve competitive results compared to the baselines on the Speechocean762 datasets. Moreover, we also conducted an ablation study to better understand the contributions of the prompt text and training strategy in the proposed scoring system.

The performance and usability of Large-Language Models (LLMs) are driving their use in explanation generation tasks. However, despite their widespread adoption, LLM explanations have been found to be unreliable, making it difficult for users to distinguish good from bad explanations. To address this issue, we present Rubrik's CUBE, an education-inspired rubric and a dataset of 26k explanations, written and later quality-annotated using the rubric by both humans and six open- and closed-source LLMs. The CUBE dataset focuses on two reasoning and two language tasks, providing the necessary diversity for us to effectively test our proposed rubric. Using Rubrik, we find that explanations are influenced by both task and perceived difficulty. Low quality stems primarily from a lack of conciseness in LLM-generated explanations, rather than cohesion and word choice. The full dataset, rubric, and code will be made available upon acceptance.

Conversational Recommender System (CRS), which aims to recommend high-quality items to users through interactive conversations, has gained great research interest recently. A CRS is usually composed of a recommendation module and a generation module. In the previous work, these two modules are loosely connected in the model training and are shallowly integrated during inference, where a simple switching or copy mechanism is adopted to incorporate recommended items into generated responses. Moreover, the current end-to-end neural models trained on small crowd-sourcing datasets (e.g., 10K dialogs in the ReDial dataset) tend to overfit and have poor chit-chat ability. In this work, we propose a novel unified framework that integrates recommendation into the dialog (RecInDial) generation by introducing a vocabulary pointer. To tackle the low-resource issue in CRS, we finetune the large-scale pretrained language models to generate fluent and diverse responses, and introduce a knowledge-aware bias learned from an entity-oriented knowledge graph to enhance the recommendation performance. Furthermore, we propose to evaluate the CRS models in an end-to-end manner, which can reflect the overall performance of the entire system rather than the performance of individual modules, compared to the separate evaluations of the two modules used in previous work. Experiments on the benchmark dataset ReDial show our RecInDial model significantly surpasses the state-of-the-art methods. More extensive analyses show the effectiveness of our model.

This paper summarizes our submission to Task 2 of the second track of the 10th Dialog System Technology Challenge (DSTC10) "Knowledge-grounded Task-oriented Dialogue Modeling on Spoken Conversations". Similar to the previous year's iteration, the task consists of three subtasks: detecting whether a turn is knowledge seeking, selecting the relevant knowledge document and finally generating a grounded response. This year, the focus lies on adapting the system to noisy ASR transcripts. We explore different approaches to make the models more robust to this type of input and to adapt the generated responses to the style of spoken conversations. For the latter, we get the best results with a noisy channel model that additionally reduces the number of short and generic responses. Our best system achieved the 1st rank in the automatic and the 3rd rank in the human evaluation of the challenge.

The versatility of Large Language Models (LLMs) on natural language understanding tasks has made them popular for research in social sciences. To properly understand the properties and innate personas of LLMs, researchers have performed studies that involve using prompts in the form of questions that ask LLMs about particular opinions. In this study, we take a cautionary step back and examine whether the current format of prompting LLMs elicits responses in a consistent and robust manner. We first construct a dataset that contains 693 questions encompassing 39 different instruments of persona measurement on 115 persona axes. Additionally, we design a set of prompts containing minor variations and examine LLMs' capabilities to generate answers, as well as prompt variations to examine their consistency with respect to content-level variations such as switching the order of response options or negating the statement. Our experiments on 17 different LLMs reveal that even simple perturbations significantly downgrade a model's question-answering ability, and that most LLMs have low negation consistency. Our results suggest that the currently widespread practice of prompting is insufficient to accurately and reliably capture model perceptions, and we therefore discuss potential alternatives to improve these issues.

Endowing a dialogue system with particular personality traits is essential to deliver more human-like conversations. However, due to the challenge of embodying personality via language expression and the lack of large-scale persona-labeled dialogue data, this research problem is still far from well-studied. In this paper, we investigate the problem of incorporating explicit personality traits in dialogue generation to deliver personalized dialogues. To this end, firstly, we construct PersonalDialog, a large-scale multi-turn dialogue dataset containing various traits from a large number of speakers. The dataset consists of 20.83M sessions and 56.25M utterances from 8.47M speakers. Each utterance is associated with a speaker who is marked with traits like Age, Gender, Location, Interest Tags, etc. Several anonymization schemes are designed to protect the privacy of each speaker. This large-scale dataset will facilitate not only the study of personalized dialogue generation, but also other researches on sociolinguistics or social science. Secondly, to study how personality traits can be captured and addressed in dialogue generation, we propose persona-aware dialogue generation models within the sequence to sequence learning framework. Explicit personality traits (structured by key-value pairs) are embedded using a trait fusion module. During the decoding process, two techniques, namely persona-aware attention and persona-aware bias, are devised to capture and address trait-related information. Experiments demonstrate that our model is able to address proper traits in different contexts. Case studies also show interesting results for this challenging research problem.

We introduce the StatCan Dialogue Dataset consisting of 19,379 conversation turns between agents working at Statistics Canada and online users looking for published data tables. The conversations stem from genuine intents, are held in English or French, and lead to agents retrieving one of over 5000 complex data tables. Based on this dataset, we propose two tasks: (1) automatic retrieval of relevant tables based on a on-going conversation, and (2) automatic generation of appropriate agent responses at each turn. We investigate the difficulty of each task by establishing strong baselines. Our experiments on a temporal data split reveal that all models struggle to generalize to future conversations, as we observe a significant drop in performance across both tasks when we move from the validation to the test set. In addition, we find that response generation models struggle to decide when to return a table. Considering that the tasks pose significant challenges to existing models, we encourage the community to develop models for our task, which can be directly used to help knowledge workers find relevant tables for live chat users.

Current dialogue systems focus more on textual and speech context knowledge and are usually based on two speakers. Some recent work has investigated static image-based dialogue. However, several real-world human interactions also involve dynamic visual context (similar to videos) as well as dialogue exchanges among multiple speakers. To move closer towards such multimodal conversational skills and visually-situated applications, we introduce a new video-context, many-speaker dialogue dataset based on live-broadcast soccer game videos and chats from Twitch.tv. This challenging testbed allows us to develop visually-grounded dialogue models that should generate relevant temporal and spatial event language from the live video, while also being relevant to the chat history. For strong baselines, we also present several discriminative and generative models, e.g., based on tridirectional attention flow (TriDAF). We evaluate these models via retrieval ranking-recall, automatic phrase-matching metrics, as well as human evaluation studies. We also present dataset analyses, model ablations, and visualizations to understand the contribution of different modalities and model components.

Retrieval-Augmented Generation (RAG) offers a promising solution to address various limitations of Large Language Models (LLMs), such as hallucination and difficulties in keeping up with real-time updates. This approach is particularly critical in expert and domain-specific applications where LLMs struggle to cover expert knowledge. Therefore, evaluating RAG models in such scenarios is crucial, yet current studies often rely on general knowledge sources like Wikipedia to assess the models' abilities in solving common-sense problems. In this paper, we evaluated LLMs by RAG settings in a domain-specific context, college enrollment. We identified six required abilities for RAG models, including the ability in conversational RAG, analyzing structural information, faithfulness to external knowledge, denoising, solving time-sensitive problems, and understanding multi-document interactions. Each ability has an associated dataset with shared corpora to evaluate the RAG models' performance. We evaluated popular LLMs such as Llama, Baichuan, ChatGLM, and GPT models. Experimental results indicate that existing closed-book LLMs struggle with domain-specific questions, highlighting the need for RAG models to solve expert problems. Moreover, there is room for RAG models to improve their abilities in comprehending conversational history, analyzing structural information, denoising, processing multi-document interactions, and faithfulness in expert knowledge. We expect future studies could solve these problems better.

The rapid advancement of speech-to-speech (S2S) large language models (LLMs) has significantly improved real-time spoken interaction. However, current evaluation frameworks remain inadequate for assessing performance in complex, multi-turn dialogues. To address this, we introduce MTalk-Bench, a multi-turn S2S benchmark covering three core dimensions: Semantic Information, Paralinguistic Information, and Ambient Sound. Each dimension includes nine realistic scenarios, along with targeted tasks to assess specific capabilities such as reasoning. Our dual-method evaluation framework combines Arena-style evaluation (pairwise comparison) and Rubrics-based evaluation (absolute scoring) for relative and absolute assessment. The benchmark includes both model and human outputs, evaluated by human evaluators and LLMs. Experimental results reveal two sets of findings. Overall performance of S2S LLMs: (1) models excel at semantic information processing yet underperform on paralinguistic information and ambient sounds perception; (2) models typically regain coherence by increasing response length, sacrificing efficiency in multi-turn dialogues; (3) modality-aware, task-specific designs outperform brute scaling. Evaluation framework and reliability: (1) Arena and Rubrics yield consistent, complementary rankings, but reliable distinctions emerge only when performance gaps are large; (2) LLM-as-a-judge aligns with humans when gaps are clear or criteria explicit, but exhibits position and length biases and is reliable on nonverbal evaluation only with text annotations. These results highlight current limitations in S2S evaluation and the need for more robust, speech-aware assessment frameworks.

Despite growing interest, most evaluations of large language models' (LLMs') personalization abilities have relied on synthetic data. It remains unclear how well current personalization systems work for real users. In this paper, we study the gap in LLM personalization performance when using synthetic versus human data. We collect human conversations (550 conversations) and judgments across three stages of personalization: extracting user attributes from conversations (5,949 judgments), pairing relevant attributes with new prompts (11,919), and incorporating relevant attributes into a personalized response (1,101). Incorporating human data reveals system limitations at each stage. Models struggle to extract attributes from human conversations, disagree with human judgments on relevant attributes, and generate personalized responses that humans judge no better than generic responses (though that LLM judges widely rate as better). We introduce two lightweight training-based interventions that shift automated personalization evaluation closer to human data in our first two stages. However, in our third stage we find that learned reward models achieve only modest correlation with human ratings, suggesting that human-aligned personalization quality judgments are difficult to model directly. Our collected data provides a foundation for studying how models should extract, select, and incorporate user information in ways that humans find useful.

Educational chatbots are a promising tool for assisting student learning. However, the development of effective chatbots in education has been challenging, as high-quality data is seldom available in this domain. In this paper, we propose a framework for generating synthetic teacher-student interactions grounded in a set of textbooks. Our approaches capture one aspect of learning interactions where curious students with partial knowledge interactively ask a teacher questions about the material in the textbook. We highlight various quality criteria that such dialogues should fulfill and compare several approaches relying on either prompting or fine-tuning large language models. We use synthetic dialogues to train educational chatbots and show benefits of further fine-tuning in different educational domains. However, human evaluation shows that our best data synthesis method still suffers from hallucinations and tends to reiterate information from previous conversations. Our findings offer insights for future efforts in synthesizing conversational data that strikes a balance between size and quality. We will open-source our data and code.

Reinforcement Learning from Verifiable Rewards (RLVR) has emerged as a powerful paradigm for enhancing Large Language Models (LLMs), exemplified by the success of OpenAI's o-series. In RLVR, rewards are derived from verifiable signals-such as passing unit tests in code generation or matching correct answers in mathematical reasoning. While effective, this requirement largely confines RLVR to domains with automatically checkable outcomes. To overcome this, we extend the RLVR paradigm to open-ended tasks by integrating rubric-based rewards, where carefully designed rubrics serve as structured, model-interpretable criteria for automatic scoring of subjective outputs. We construct, to our knowledge, the largest rubric reward system to date, with over 10,000 rubrics from humans, LLMs, or a hybrid human-LLM collaboration. Implementing rubric-based RL is challenging; we tackle these issues with a clear framework and present an open-sourced Qwen-30B-A3B model with notable gains: 1) With only 5K+ samples, our system improves by +5.2% on open-ended benchmarks (especially humanities), outperforming a 671B DeepSeek-V3 model by +2.4%, while preserving general and reasoning abilities. 2) Our method provides fine-grained stylistic control, using rubrics as anchors to mitigate the "AI-like" tone and produce more human-like, expressive responses. We share key lessons in rubric construction, data selection, and training, and discuss limitations and future releases.

Engagement and motivation are crucial for second-language acquisition, yet maintaining learner interest in educational conversations remains a challenge. While prior research has explored what makes educational texts interesting, still little is known about the linguistic features that drive engagement in conversations. To address this gap, we introduce IntrEx, the first large dataset annotated for interestingness and expected interestingness in teacher-student interactions. Built upon the Teacher-Student Chatroom Corpus (TSCC), IntrEx extends prior work by incorporating sequence-level annotations, allowing for the study of engagement beyond isolated turns to capture how interest evolves over extended dialogues. We employ a rigorous annotation process with over 100 second-language learners, using a comparison-based rating approach inspired by reinforcement learning from human feedback (RLHF) to improve agreement. We investigate whether large language models (LLMs) can predict human interestingness judgments. We find that LLMs (7B/8B parameters) fine-tuned on interestingness ratings outperform larger proprietary models like GPT-4o, demonstrating the potential for specialised datasets to model engagement in educational settings. Finally, we analyze how linguistic and cognitive factors, such as concreteness, comprehensibility (readability), and uptake, influence engagement in educational dialogues.

State-of-the-art conversational agents have advanced significantly in conjunction with the use of large transformer-based language models. However, even with these advancements, conversational agents still lack the ability to produce responses that are informative and coherent with the local context. In this work, we propose a dialog framework that incorporates both local knowledge as well as users' past dialogues to generate high quality conversations. We introduce an approach to build a dataset based on Reddit conversations, where outbound URL links are widely available in the conversations and the hyperlinked documents can be naturally included as local external knowledge. Using our framework and dataset, we demonstrate that incorporating local knowledge can largely improve informativeness, coherency and realisticness measures using human evaluations. In particular, our approach consistently outperforms the state-of-the-art conversational model on the Reddit dataset across all three measures. We also find that scaling the size of our models from 117M to 8.3B parameters yields consistent improvement of validation perplexity as well as human evaluated metrics. Our model with 8.3B parameters can generate human-like responses as rated by various human evaluations in a single-turn dialog setting.

Misunderstandings arise not only in interpersonal communication but also between humans and Large Language Models (LLMs). Such discrepancies can make LLMs interpret seemingly unambiguous questions in unexpected ways, yielding incorrect responses. While it is widely acknowledged that the quality of a prompt, such as a question, significantly impacts the quality of the response provided by LLMs, a systematic method for crafting questions that LLMs can better comprehend is still underdeveloped. In this paper, we present a method named `Rephrase and Respond' (RaR), which allows LLMs to rephrase and expand questions posed by humans and provide responses in a single prompt. This approach serves as a simple yet effective prompting method for improving performance. We also introduce a two-step variant of RaR, where a rephrasing LLM first rephrases the question and then passes the original and rephrased questions together to a different responding LLM. This facilitates the effective utilization of rephrased questions generated by one LLM with another. Our experiments demonstrate that our methods significantly improve the performance of different models across a wide range to tasks. We further provide a comprehensive comparison between RaR and the popular Chain-of-Thought (CoT) methods, both theoretically and empirically. We show that RaR is complementary to CoT and can be combined with CoT to achieve even better performance. Our work not only contributes to enhancing LLM performance efficiently and effectively but also sheds light on a fair evaluation of LLM capabilities. Data and codes are available at https://github.com/uclaml/Rephrase-and-Respond.

As Large Language Models (LLMs) are increasingly proposed for high-stakes medical applications, there has emerged a critical need for reliable and accurate evaluation methodologies. Traditional accuracy metrics fail inadequately as they neither capture question characteristics nor offer topic-specific insights. To address this gap, we introduce MedIRT, a rigorous evaluation framework grounded in Item Response Theory (IRT), the gold standard in high-stakes educational testing. Unlike previous research relying on archival data, we prospectively gathered fresh responses from 80 diverse LLMs on a balanced, 1,100-question USMLE-aligned benchmark. Using one unidimensional two-parameter logistic IRT model per topic, we estimate LLM's latent model ability jointly with question difficulty and discrimination, yielding more stable and nuanced performance rankings than accuracy alone. Notably, we identify distinctive ``spiky'' ability profiles, where overall rankings can be misleading due to highly specialized model abilities. While GPT-5 was the top performer in a majority of domains (8 of 11), it was outperformed in Social Science and Communication by Claude-3-opus, demonstrating that even an overall 23rd-ranked model can hold the top spot for specific competencies. Furthermore, we demonstrate IRT's utility in auditing benchmarks by identifying flawed questions. We synthesize these findings into a practical decision-support framework that integrates our multi-factor competency profiles with operational metrics. This work establishes a robust, psychometrically grounded methodology essential for the safe, effective, and trustworthy deployment of LLMs in healthcare.

Traditional recommendation systems estimate user preference on items from past interaction history, thus suffering from the limitations of obtaining fine-grained and dynamic user preference. Conversational recommendation system (CRS) brings revolutions to those limitations by enabling the system to directly ask users about their preferred attributes on items. However, existing CRS methods do not make full use of such advantage -- they only use the attribute feedback in rather implicit ways such as updating the latent user representation. In this paper, we propose Conversational Path Reasoning (CPR), a generic framework that models conversational recommendation as an interactive path reasoning problem on a graph. It walks through the attribute vertices by following user feedback, utilizing the user preferred attributes in an explicit way. By leveraging on the graph structure, CPR is able to prune off many irrelevant candidate attributes, leading to better chance of hitting user preferred attributes. To demonstrate how CPR works, we propose a simple yet effective instantiation named SCPR (Simple CPR). We perform empirical studies on the multi-round conversational recommendation scenario, the most realistic CRS setting so far that considers multiple rounds of asking attributes and recommending items. Through extensive experiments on two datasets Yelp and LastFM, we validate the effectiveness of our SCPR, which significantly outperforms the state-of-the-art CRS methods EAR (arXiv:2002.09102) and CRM (arXiv:1806.03277). In particular, we find that the more attributes there are, the more advantages our method can achieve.

While rich, open-domain textual data are generally available and may include interesting phenomena (humor, sarcasm, empathy, etc.) most are designed for language processing tasks, and are usually in a non-conversational format. In this work, we take a step towards automatically generating conversational data using Generative Conversational Networks, aiming to benefit from the breadth of available language and knowledge data, and train open domain social conversational agents. We evaluate our approach on conversations with and without knowledge on the Topical Chat dataset using automatic metrics and human evaluators. Our results show that for conversations without knowledge grounding, GCN can generalize from the seed data, producing novel conversations that are less relevant but more engaging and for knowledge-grounded conversations, it can produce more knowledge-focused, fluent, and engaging conversations. Specifically, we show that for open-domain conversations with 10\% of seed data, our approach performs close to the baseline that uses 100% of the data, while for knowledge-grounded conversations, it achieves the same using only 1% of the data, on human ratings of engagingness, fluency, and relevance.

Objective. Clinical AI documentation systems require evaluation methodologies that are clinically valid, economically viable, and sensitive to iterative changes. Methods requiring expert review per scoring instance are too slow and expensive for safe, iterative deployment. We present a case-specific, clinician-authored rubric methodology for clinical AI evaluation and examine whether LLM-generated rubrics can approximate clinician agreement. Materials and Methods. Twenty clinicians authored 1,646 rubrics for 823 clinical cases (736 real-world, 87 synthetic) across primary care, psychiatry, oncology, and behavioral health. Each rubric was validated by confirming that an LLM-based scoring agent consistently scored clinician-preferred outputs higher than rejected ones. Seven versions of an EHR-embedded AI agent for clinicians were evaluated across all cases. Results. Clinician-authored rubrics discriminated effectively between high- and low-quality outputs (median score gap: 82.9%) with high scoring stability (median range: 0.00%). Median scores improved from 84% to 95%. In later experiments, clinician-LLM ranking agreement (tau: 0.42-0.46) matched or exceeded clinician-clinician agreement (tau: 0.38-0.43), attributable to both ceiling compression and LLM rubric improvement. Discussion. This convergence supports incorporating LLM rubrics alongside clinician-authored ones. At roughly 1,000 times lower cost, LLM rubrics enable substantially greater evaluation coverage, while continued clinical authorship grounds evaluation in expert judgment. Ceiling compression poses a methodological challenge for future inter-rater agreement studies. Conclusion. Case-specific rubrics offer a path for clinical AI evaluation that preserves expert judgment while enabling automation at three orders lower cost. Clinician-authored rubrics establish the baseline against which LLM rubrics are validated.

The integration of generative AI in education is expanding, yet empirical analyses of large-scale and real-world interactions between students and AI systems still remain limited. Addressing this gap, we present RECIPE4U (RECIPE for University), a dataset sourced from a semester-long experiment with 212 college students in English as Foreign Language (EFL) writing courses. During the study, students engaged in dialogues with ChatGPT to revise their essays. RECIPE4U includes comprehensive records of these interactions, including conversation logs, students' intent, students' self-rated satisfaction, and students' essay edit histories. In particular, we annotate the students' utterances in RECIPE4U with 13 intention labels based on our coding schemes. We establish baseline results for two subtasks in task-oriented dialogue systems within educational contexts: intent detection and satisfaction estimation. As a foundational step, we explore student-ChatGPT interaction patterns through RECIPE4U and analyze them by focusing on students' dialogue, essay data statistics, and students' essay edits. We further illustrate potential applications of RECIPE4U dataset for enhancing the incorporation of LLMs in educational frameworks. RECIPE4U is publicly available at https://zeunie.github.io/RECIPE4U/.

This study explores the feasibility of using large language models (LLMs), specifically GPT-4o (ChatGPT), for automated grading of conceptual questions in an undergraduate Mechanical Engineering course. We compared the grading performance of GPT-4o with that of human teaching assistants (TAs) on ten quiz problems from the MEEN 361 course at Texas A&M University, each answered by approximately 225 students. Both the LLM and TAs followed the same instructor-provided rubric to ensure grading consistency. We evaluated performance using Spearman's rank correlation coefficient and Root Mean Square Error (RMSE) to assess the alignment between rankings and the accuracy of scores assigned by GPT-4o and TAs under zero- and few-shot grading settings. In the zero-shot setting, GPT-4o demonstrated a strong correlation with TA grading, with Spearman's rank correlation coefficient exceeding 0.6 in seven out of ten datasets and reaching a high of 0.9387. Our analysis reveals that GPT-4o performs well when grading criteria are straightforward but struggles with nuanced answers, particularly those involving synonyms not present in the rubric. The model also tends to grade more stringently in ambiguous cases compared to human TAs. Overall, ChatGPT shows promise as a tool for grading conceptual questions, offering scalability and consistency.

Readability metrics and standards such as Flesch Kincaid Grade Level (FKGL) and the Common European Framework of Reference for Languages (CEFR) exist to guide teachers and educators to properly assess the complexity of educational materials before administering them for classroom use. In this study, we select a diverse set of open and closed-source instruction-tuned language models and investigate their performances in writing story completions and simplifying narratives--tasks that teachers perform--using standard-guided prompts controlling text readability. Our extensive findings provide empirical proof of how globally recognized models like ChatGPT may be considered less effective and may require more refined prompts for these generative tasks compared to other open-sourced models such as BLOOMZ and FlanT5--which have shown promising results.

Objectives: While Large Language Models (LLMs) have been widely used to assist clinicians and support patients, no existing work has explored dialogue systems for standard diagnostic interviews and assessments. This study aims to bridge the gap in mental healthcare accessibility by developing an LLM-powered dialogue system that replicates clinician behavior. Materials and Methods: We introduce TRUST, a framework of cooperative LLM modules capable of conducting formal diagnostic interviews and assessments for Post-Traumatic Stress Disorder (PTSD). To guide the generation of appropriate clinical responses, we propose a Dialogue Acts schema specifically designed for clinical interviews. Additionally, we develop a patient simulation approach based on real-life interview transcripts to replace time-consuming and costly manual testing by clinicians. Results: A comprehensive set of evaluation metrics is designed to assess the dialogue system from both the agent and patient simulation perspectives. Expert evaluations by conversation and clinical specialists show that TRUST performs comparably to real-life clinical interviews. Discussion: Our system performs at the level of average clinicians, with room for future enhancements in communication styles and response appropriateness. Conclusions: Our TRUST framework shows its potential to facilitate mental healthcare availability.

In Conversational Recommendation System (CRS), an agent is asked to recommend a set of items to users within natural language conversations. To address the need for both conversational capability and personalized recommendations, prior works have utilized separate recommendation and dialogue modules. However, such approach inevitably results in a discrepancy between recommendation results and generated responses. To bridge the gap, we propose a multi-task learning for a unified CRS, where a single model jointly learns both tasks via Contextualized Knowledge Distillation (ConKD). We introduce two versions of ConKD: hard gate and soft gate. The former selectively gates between two task-specific teachers, while the latter integrates knowledge from both teachers. Our gates are computed on-the-fly in a context-specific manner, facilitating flexible integration of relevant knowledge. Extensive experiments demonstrate that our single model significantly improves recommendation performance while enhancing fluency, and achieves comparable results in terms of diversity.

LLMs have demonstrated remarkable capability for understanding semantics, but they often struggle with understanding pragmatics. To demonstrate this fact, we release a Pragmatics Understanding Benchmark (PUB) dataset consisting of fourteen tasks in four pragmatics phenomena, namely, Implicature, Presupposition, Reference, and Deixis. We curated high-quality test sets for each task, consisting of Multiple Choice Question Answers (MCQA). PUB includes a total of 28k data points, 6.1k of which have been created by us, and the rest are adapted from existing datasets. We evaluated nine models varying in the number of parameters and type of training. Our study indicates that fine-tuning for instruction-following and chat significantly enhances the pragmatics capabilities of smaller language models. However, for larger models, the base versions perform comparably with their chat-adapted counterparts. Additionally, there is a noticeable performance gap between human capabilities and model capabilities. Furthermore, unlike the consistent performance of humans across various tasks, the models demonstrate variability in their proficiency, with performance levels fluctuating due to different hints and the complexities of tasks within the same dataset. Overall, the benchmark aims to provide a comprehensive evaluation of LLM's ability to handle real-world language tasks that require pragmatic reasoning.

We introduce a new dataset for Question Rewriting in Conversational Context (QReCC), which contains 14K conversations with 80K question-answer pairs. The task in QReCC is to find answers to conversational questions within a collection of 10M web pages (split into 54M passages). Answers to questions in the same conversation may be distributed across several web pages. QReCC provides annotations that allow us to train and evaluate individual subtasks of question rewriting, passage retrieval and reading comprehension required for the end-to-end conversational question answering (QA) task. We report the effectiveness of a strong baseline approach that combines the state-of-the-art model for question rewriting, and competitive models for open-domain QA. Our results set the first baseline for the QReCC dataset with F1 of 19.10, compared to the human upper bound of 75.45, indicating the difficulty of the setup and a large room for improvement.

We propose MemoChat, a pipeline for refining instructions that enables large language models (LLMs) to effectively employ self-composed memos for maintaining consistent long-range open-domain conversations. We demonstrate a long-range open-domain conversation through iterative "memorization-retrieval-response" cycles. This requires us to carefully design tailored tuning instructions for each distinct stage. The instructions are reconstructed from a collection of public datasets to teach the LLMs to memorize and retrieve past dialogues with structured memos, leading to enhanced consistency when participating in future conversations. We invite experts to manually annotate a test set designed to evaluate the consistency of long-range conversations questions. Experiments on three testing scenarios involving both open-source and API-accessible chatbots at scale verify the efficacy of MemoChat, which outperforms strong baselines. Our codes, data and models are available here: https://github.com/LuJunru/MemoChat.

Recommender systems are embracing conversational technologies to obtain user preferences dynamically, and to overcome inherent limitations of their static models. A successful Conversational Recommender System (CRS) requires proper handling of interactions between conversation and recommendation. We argue that three fundamental problems need to be solved: 1) what questions to ask regarding item attributes, 2) when to recommend items, and 3) how to adapt to the users' online feedback. To the best of our knowledge, there lacks a unified framework that addresses these problems. In this work, we fill this missing interaction framework gap by proposing a new CRS framework named Estimation-Action-Reflection, or EAR, which consists of three stages to better converse with users. (1) Estimation, which builds predictive models to estimate user preference on both items and item attributes; (2) Action, which learns a dialogue policy to determine whether to ask attributes or recommend items, based on Estimation stage and conversation history; and (3) Reflection, which updates the recommender model when a user rejects the recommendations made by the Action stage. We present two conversation scenarios on binary and enumerated questions, and conduct extensive experiments on two datasets from Yelp and LastFM, for each scenario, respectively. Our experiments demonstrate significant improvements over the state-of-the-art method CRM [32], corresponding to fewer conversation turns and a higher level of recommendation hits.

Large Language Models (LLMs) especially ChatGPT have produced impressive results in various areas, but their potential human-like psychology is still largely unexplored. Existing works study the virtual personalities of LLMs but rarely explore the possibility of analyzing human personalities via LLMs. This paper presents a generic evaluation framework for LLMs to assess human personalities based on Myers Briggs Type Indicator (MBTI) tests. Specifically, we first devise unbiased prompts by randomly permuting options in MBTI questions and adopt the average testing result to encourage more impartial answer generation. Then, we propose to replace the subject in question statements to enable flexible queries and assessments on different subjects from LLMs. Finally, we re-formulate the question instructions in a manner of correctness evaluation to facilitate LLMs to generate clearer responses. The proposed framework enables LLMs to flexibly assess personalities of different groups of people. We further propose three evaluation metrics to measure the consistency, robustness, and fairness of assessment results from state-of-the-art LLMs including ChatGPT and InstructGPT. Our experiments reveal ChatGPT's ability to assess human personalities, and the average results demonstrate that it can achieve more consistent and fairer assessments in spite of lower robustness against prompt biases compared with InstructGPT.

The Interactive Knowledge Assistant Track (iKAT) 2024 focuses on advancing conversational assistants, able to adapt their interaction and responses from personalized user knowledge. The track incorporates a Personal Textual Knowledge Base (PTKB) alongside Conversational AI tasks, such as passage ranking and response generation. Query Rewrite being an effective approach for resolving conversational context, we explore Large Language Models (LLMs), as query rewriters. Specifically, our submitted runs explore multi-aspect query generation using the MQ4CS framework, which we further enhance with Learned Sparse Retrieval via the SPLADE architecture, coupled with robust cross-encoder models. We also propose an alternative to the previous interleaving strategy, aggregating multiple aspects during the reranking phase. Our findings indicate that multi-aspect query generation is effective in enhancing performance when integrated with advanced retrieval and reranking models. Our results also lead the way for better personalization in Conversational Search, relying on LLMs to integrate personalization within query rewrite, and outperforming human rewrite performance.

Recommender systems exploit interaction history to estimate user preference, having been heavily used in a wide range of industry applications. However, static recommendation models are difficult to answer two important questions well due to inherent shortcomings: (a) What exactly does a user like? (b) Why does a user like an item? The shortcomings are due to the way that static models learn user preference, i.e., without explicit instructions and active feedback from users. The recent rise of conversational recommender systems (CRSs) changes this situation fundamentally. In a CRS, users and the system can dynamically communicate through natural language interactions, which provide unprecedented opportunities to explicitly obtain the exact preference of users. Considerable efforts, spread across disparate settings and applications, have been put into developing CRSs. Existing models, technologies, and evaluation methods for CRSs are far from mature. In this paper, we provide a systematic review of the techniques used in current CRSs. We summarize the key challenges of developing CRSs in five directions: (1) Question-based user preference elicitation. (2) Multi-turn conversational recommendation strategies. (3) Dialogue understanding and generation. (4) Exploitation-exploration trade-offs. (5) Evaluation and user simulation. These research directions involve multiple research fields like information retrieval (IR), natural language processing (NLP), and human-computer interaction (HCI). Based on these research directions, we discuss some future challenges and opportunities. We provide a road map for researchers from multiple communities to get started in this area. We hope this survey can help to identify and address challenges in CRSs and inspire future research.

Today, large language models are widely used as judges to evaluate responses from other language models. Hence, it is imperative to benchmark and improve these LLM-judges on real-world language model usage: a typical human-assistant conversation is lengthy, and shows significant diversity in topics, intents, and requirements across turns, e.g. social interactions, task requests, feedback. We present Amulet, a framework that leverages pertinent linguistic concepts of dialog-acts and maxims to improve the accuracy of LLM-judges on preference data with complex, multi-turn conversational context. Amulet presents valuable insights about (a) the communicative structures and intents present in the conversation (dialog acts), and (b) the satisfaction of conversational principles (maxims) by the preference responses, and uses them to make judgments. On four challenging datasets, Amulet shows that (a) humans frequently (60 to 70 percent of the time) change their intents from one turn of the conversation to the next, and (b) in 75 percent of instances, the preference responses can be differentiated via dialog acts and/or maxims, reiterating the latter's significance in judging such data. Amulet can be used either as a judge by applying the framework to a single LLM, or integrated into a jury with different LLM judges; our judges and juries show strong improvements on relevant baselines for all four datasets.

Recent progress in large language models (LLMs) has led to impressive performance on a range of tasks, yet advanced instruction following (IF)-especially for complex, multi-turn, and system-prompted instructions-remains a significant challenge. Rigorous evaluation and effective training for such capabilities are hindered by the lack of high-quality, human-annotated benchmarks and reliable, interpretable reward signals. In this work, we introduce AdvancedIF (we will release this benchmark soon), a comprehensive benchmark featuring over 1,600 prompts and expert-curated rubrics that assess LLMs ability to follow complex, multi-turn, and system-level instructions. We further propose RIFL (Rubric-based Instruction-Following Learning), a novel post-training pipeline that leverages rubric generation, a finetuned rubric verifier, and reward shaping to enable effective reinforcement learning for instruction following. Extensive experiments demonstrate that RIFL substantially improves the instruction-following abilities of LLMs, achieving a 6.7% absolute gain on AdvancedIF and strong results on public benchmarks. Our ablation studies confirm the effectiveness of each component in RIFL. This work establishes rubrics as a powerful tool for both training and evaluating advanced IF in LLMs, paving the way for more capable and reliable AI systems.

Multiple choice question answering (MCQA) is popular for LLM evaluation due to its simplicity and human-like testing, but we argue for its reform. We first reveal flaws in MCQA's format, as it struggles to: 1) test generation/subjectivity; 2) match LLM use cases; and 3) fully test knowledge. We instead advocate for generative formats based on human testing-where LLMs construct and explain answers-better capturing user needs and knowledge while remaining easy to score. We then show even when MCQA is a useful format, its datasets suffer from: leakage; unanswerability; shortcuts; and saturation. In each issue, we give fixes from education, like rubrics to guide MCQ writing; scoring methods to bridle guessing; and Item Response Theory to build harder MCQs. Lastly, we discuss LLM errors in MCQA-robustness, biases, and unfaithful explanations-showing how our prior solutions better measure or address these issues. While we do not need to desert MCQA, we encourage more efforts in refining the task based on educational testing, advancing evaluations.

Customer-service question answering (QA) systems increasingly rely on conversational language understanding. While Large Language Models (LLMs) achieve strong performance, their high computational cost and deployment constraints limit practical use in resource-constrained environments. Small Language Models (SLMs) provide a more efficient alternative, yet their effectiveness for multi-turn customer-service QA remains underexplored, particularly in scenarios requiring dialogue continuity and contextual understanding. This study investigates instruction-tuned SLMs for context-summarized multi-turn customer-service QA, using a history summarization strategy to preserve essential conversational state. We also introduce a conversation stage-based qualitative analysis to evaluate model behavior across different phases of customer-service interactions. Nine instruction-tuned low-parameterized SLMs are evaluated against three commercial LLMs using lexical and semantic similarity metrics alongside qualitative assessments, including human evaluation and LLM-as-a-judge methods. Results show notable variation across SLMs, with some models demonstrating near-LLM performance, while others struggle to maintain dialogue continuity and contextual alignment. These findings highlight both the potential and current limitations of low-parameterized language models for real-world customer-service QA systems.

While dialogue remains an important end-goal of natural language research, the difficulty of evaluation is an oft-quoted reason why it remains troublesome to make real progress towards its solution. Evaluation difficulties are actually two-fold: not only do automatic metrics not correlate well with human judgments, but also human judgments themselves are in fact difficult to measure. The two most used human judgment tests, single-turn pairwise evaluation and multi-turn Likert scores, both have serious flaws as we discuss in this work. We instead provide a novel procedure involving comparing two full dialogues, where a human judge is asked to pay attention to only one speaker within each, and make a pairwise judgment. The questions themselves are optimized to maximize the robustness of judgments across different annotators, resulting in better tests. We also show how these tests work in self-play model chat setups, resulting in faster, cheaper tests. We hope these tests become the de facto standard, and will release open-source code to that end.

Despite tremendous advancements in dialogue systems, stable evaluation still requires human judgments producing notoriously high-variance metrics due to their inherent subjectivity. Moreover, methods and labels in dialogue evaluation are not fully standardized, especially for open-domain chats, with a lack of work to compare and assess the validity of those approaches. The use of inconsistent evaluation can misinform the performance of a dialogue system, which becomes a major hurdle to enhance it. Thus, a dimensional evaluation of chat-oriented open-domain dialogue systems that reliably measures several aspects of dialogue capabilities is desired. This paper presents a novel human evaluation method to estimate the rates of many dialogue system behaviors. Our method is used to evaluate four state-of-the-art open-domain dialogue systems and compared with existing approaches. The analysis demonstrates that our behavior method is more suitable than alternative Likert-style or comparative approaches for dimensional evaluation of these systems.

This document presents a detailed description of the challenge on clarifying questions for dialogue systems (ClariQ). The challenge is organized as part of the Conversational AI challenge series (ConvAI3) at Search Oriented Conversational AI (SCAI) EMNLP workshop in 2020. The main aim of the conversational systems is to return an appropriate answer in response to the user requests. However, some user requests might be ambiguous. In IR settings such a situation is handled mainly thought the diversification of the search result page. It is however much more challenging in dialogue settings with limited bandwidth. Therefore, in this challenge, we provide a common evaluation framework to evaluate mixed-initiative conversations. Participants are asked to rank clarifying questions in an information-seeking conversations. The challenge is organized in two stages where in Stage 1 we evaluate the submissions in an offline setting and single-turn conversations. Top participants of Stage 1 get the chance to have their model tested by human annotators.

We present the InterviewBot that dynamically integrates conversation history and customized topics into a coherent embedding space to conduct 10 mins hybrid-domain (open and closed) conversations with foreign students applying to U.S. colleges for assessing their academic and cultural readiness. To build a neural-based end-to-end dialogue model, 7,361 audio recordings of human-to-human interviews are automatically transcribed, where 440 are manually corrected for finetuning and evaluation. To overcome the input/output size limit of a transformer-based encoder-decoder model, two new methods are proposed, context attention and topic storing, allowing the model to make relevant and consistent interactions. Our final model is tested both statistically by comparing its responses to the interview data and dynamically by inviting professional interviewers and various students to interact with it in real-time, finding it highly satisfactory in fluency and context awareness.

Conversational search is an approach to information retrieval (IR), where users engage in a dialogue with an agent in order to satisfy their information needs. Previous conceptual work described properties and actions a good agent should exhibit. Unlike them, we present a novel conceptual model defined in terms of conversational goals, which enables us to reason about current research practices in conversational search. Based on the literature, we elicit how existing tasks and test collections from the fields of IR, natural language processing (NLP) and dialogue systems (DS) fit into this model. We describe a set of characteristics that an ideal conversational search dataset should have. Lastly, we introduce MANtIS (the code and dataset are available at https://guzpenha.github.io/MANtIS/), a large-scale dataset containing multi-domain and grounded information seeking dialogues that fulfill all of our dataset desiderata. We provide baseline results for the conversation response ranking and user intent prediction tasks.

Standard reward models typically predict scalar scores that fail to capture the multifaceted nature of response quality in non-verifiable domains, such as creative writing or open-ended instruction following. To address this limitation, we propose Rubric-ARM, a framework that jointly optimizes a rubric generator and a judge using reinforcement learning from preference feedback. Unlike existing methods that rely on static rubrics or disjoint training pipelines, our approach treats rubric generation as a latent action learned to maximize judgment accuracy. We introduce an alternating optimization strategy to mitigate the non-stationarity of simultaneous updates, providing theoretical analysis that demonstrates how this schedule reduces gradient variance during training. Extensive experiments show that Rubric-ARM achieves state-of-the-art performance among baselines on multiple benchmarks and significantly improves downstream policy alignment in both offline and online reinforcement learning settings.

Large Language Models (LLMs) have demonstrated remarkable capabilities in open-ended text generation tasks. However, the inherent open-ended nature of these tasks implies that there is always room for improvement in the quality of model responses. To address this challenge, various approaches have been proposed to enhance the performance of LLMs. There has been a growing focus on enabling LLMs to self-improve their response quality, thereby reducing the reliance on extensive human annotation efforts for collecting diverse and high-quality training data. Recently, prompting-based methods have been widely explored among self-improvement methods owing to their effectiveness, efficiency, and convenience. However, those methods usually require explicitly and thoroughly written rubrics as inputs to LLMs. It is expensive and challenging to manually derive and provide all necessary rubrics with a real-world complex goal for improvement (e.g., being more helpful and less harmful). To this end, we propose an ImPlicit Self-ImprovemenT (PIT) framework that implicitly learns the improvement goal from human preference data. PIT only requires preference data that are used to train reward models without extra human efforts. Specifically, we reformulate the training objective of reinforcement learning from human feedback (RLHF) -- instead of maximizing response quality for a given input, we maximize the quality gap of the response conditioned on a reference response. In this way, PIT is implicitly trained with the improvement goal of better aligning with human preferences. Experiments on two real-world datasets and one synthetic dataset show that our method significantly outperforms prompting-based methods.