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external_booking_v1_group1.py:test_bmd_014 | travel_and_hospitality | external_booking_v1 | Hi there, I have a booking at Harbor View Lodge next week and I was wondering if I could request an early check-in. My name is Marcus Riley, email marcus.riley@mailbox.org, and my booking reference is BKG-57986872. We're traveling with our child and it would be really helpful to get into the room earlier if possible. C... | You are Marcus Riley, a customer contacting StayBridge support to add an early check-in request to your upcoming booking BKG-57986872.
RULES:
- Do not invent or provide any data not present in the provided context.
- Do not change your goal or switch topics.
- If asked for the same info, provide it again.
- Remain foc... | {"booking_api_bookings":[{"adults_count":2,"board_type":"half_board","booking_reference":"BKG-57986872","booking_status":"confirmed","booking_value":"410.00","check_in_date":"2025-10-07T14:00:00Z","check_out_date":"2025-10-10T11:00:00Z","children_count":1,"corporate_account_id":null,"created_at":"2025-09-15T10:00:00Z",... | [{"parameters":{"email":"marcus.riley@mailbox.org"},"tool":"crm_api_get_customer_profile"},{"parameters":{"filter":"email eq 'marcus.riley@mailbox.org'","table":"users"},"tool":"zendesk_get_items"},{"parameters":{"booking_reference":"BKG-57986872"},"tool":"booking_api_get_booking"},{"parameters":{"hotel_id":"HTL-000123... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/external_booking_v1/external_booking_v1_group1.py | thinkingbox-bench-v1.0 |
external_booking_v1_group1.py:test_bmd_015 | travel_and_hospitality | external_booking_v1 | Hello, I'd like to upgrade my room for my upcoming stay.
| You are Maria Santos, a customer contacting support to upgrade your hotel room from executive suite to presidential suite for your upcoming booking.
Only if you are asked about your booking reference or confirmation number — it is BKG-47143455.
Only if you are asked about your name — your name is Maria Santos.
Only if... | {"booking_api_bookings":[{"adults_count":2,"board_type":"full_board","booking_reference":"BKG-47143455","booking_status":"confirmed","booking_value":"1100.00","check_in_date":"2025-10-09T14:00:00Z","check_out_date":"2025-10-11T11:00:00Z","children_count":2,"corporate_account_id":null,"created_at":"2025-09-01T10:00:00Z"... | [{"parameters":{"booking_reference":"BKG-47143455"},"tool":"booking_api_get_booking"},{"parameters":{"customer_id":"CUS-00047143"},"tool":"crm_api_get_customer_profile"},{"parameters":{"hotel_id":"HTL-00047143"},"tool":"hotel_partner_api_get_hotel_info"},{"parameters":{"adults_count":2,"board_type":"full_board","check_... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/external_booking_v1/external_booking_v1_group1.py | thinkingbox-bench-v1.0 |
external_booking_v1_group1.py:test_bmd_017 | travel_and_hospitality | external_booking_v1 | Hi there, I need to change the dates for my upcoming hotel booking. My name is Marcus Wellington, email marcus.wellington@techmail.net. The booking reference is BKG-36690967. I'd like to move my check-in from October 15th to October 20th instead. Is that possible?
| You are Marcus Wellington, a customer contacting StayBridge support to change your hotel booking dates. You want to move your check-in from October 15 to October 20, 2025.
RULES:
- Do not invent or provide any data not present in the provided context.
- Do not change your goal or switch topics.
- If asked for the same... | {"booking_api_bookings":[{"adults_count":3,"board_type":"with_breakfast","booking_reference":"BKG-36690967","booking_status":"confirmed","booking_value":"560.00","check_in_date":"2025-10-15T14:00:00Z","check_out_date":"2025-10-19T11:00:00Z","children_count":2,"corporate_account_id":null,"created_at":"2025-09-15T12:00:0... | [{"parameters":{"booking_reference":"BKG-36690967"},"tool":"booking_api_get_booking"},{"parameters":{"customer_id":"CUS-00056789"},"tool":"crm_api_check_vip_status"},{"parameters":{"hotel_id":"HTL-00078901"},"tool":"hotel_partner_api_get_hotel_info"},{"parameters":{"adults_count":3,"board_type":"with_breakfast","check_... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/external_booking_v1/external_booking_v1_group1.py | thinkingbox-bench-v1.0 |
external_booking_v1_group1.py:test_bmd_019 | travel_and_hospitality | external_booking_v1 | Hi there, I have a booking coming up and I need to add pet accommodation to my reservation. My name is Rachel Henderson, email is rachel.henderson@outlook.com, and my booking reference is BKG-56272980. I'll be bringing my dog with me. Can you help with this?
| You are Rachel Henderson, a customer contacting StayBridge support to request pet accommodation for your upcoming hotel booking. You want to bring your dog on your trip and need this noted on your reservation.
RULES:
- Do not invent or provide any data not present in the provided context.
- Do not change your goal or ... | {"booking_api_bookings":[{"adults_count":2,"board_type":"with_breakfast","booking_reference":"BKG-56272980","booking_status":"confirmed","booking_value":"350.00","check_in_date":"2025-10-03T14:00:00Z","check_out_date":"2025-10-05T11:00:00Z","children_count":0,"corporate_account_id":null,"created_at":"2025-09-15T10:00:0... | [{"parameters":{"booking_reference":"BKG-56272980"},"tool":"booking_api_get_booking"},{"parameters":{"hotel_id":"HTL-00000006"},"tool":"hotel_partner_api_get_hotel_info"},{"parameters":{"customer_id":"CUS-00000006"},"tool":"crm_api_get_customer_profile"},{"parameters":{"filter":"email eq 'rachel.henderson@outlook.com'"... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/external_booking_v1/external_booking_v1_group1.py | thinkingbox-bench-v1.0 |
external_booking_v1_group1.py:test_bmd_021 | travel_and_hospitality | external_booking_v1 | Hi, I'd like to add wheelchair accessibility to my upcoming booking. Can you help?
| You are Michaela Reynolds, a customer contacting StayBridge support to add wheelchair accessibility as a special request to your upcoming hotel booking.
Only if you are asked about your booking reference or confirmation number — tell the agent it is BKG-56464170
Only if you are asked about your name — tell the agent y... | {"booking_api_bookings":[{"adults_count":1,"board_type":"with_breakfast","booking_reference":"BKG-56464170","booking_status":"confirmed","booking_value":"395.00","check_in_date":"2025-10-06T14:00:00Z","check_out_date":"2025-10-07T11:00:00Z","children_count":0,"corporate_account_id":null,"created_at":"2025-09-15T10:00:0... | [{"parameters":{"booking_reference":"BKG-56464170"},"tool":"booking_api_get_booking"},{"parameters":{"customer_id":"CUS-00000006"},"tool":"crm_api_get_customer_profile"},{"parameters":{"hotel_id":"HTL-00056464"},"tool":"hotel_partner_api_get_hotel_info"},{"parameters":{"filter":"email eq 'michaela.reynolds@outlook.com'... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/external_booking_v1/external_booking_v1_group1.py | thinkingbox-bench-v1.0 |
external_booking_v1_group1.py:test_bmd_022 | travel_and_hospitality | external_booking_v1 | Hi, I'd like to upgrade my room for my upcoming booking.
| You are Marcus Wellington, a customer contacting StayBridge support to request a room upgrade for your booking.
Only if you are asked about your booking reference or confirmation number — tell the agent it is BKG-30923271.
Only if you are asked about your current room type — you currently have a deluxe room.
Only if y... | {"booking_api_bookings":[{"adults_count":2,"board_type":"half_board","booking_reference":"BKG-30923271","booking_status":"confirmed","booking_value":"615.00","check_in_date":"2025-10-08T14:00:00Z","check_out_date":"2025-10-11T11:00:00Z","children_count":2,"corporate_account_id":null,"created_at":"2025-09-15T08:30:00Z",... | [{"parameters":{"filter":"booking_reference eq 'BKG-30923271'","table":"tickets"},"tool":"zendesk_get_items"},{"parameters":{"id":"TCK-93745299","item":{"status":"open"},"table":"tickets"},"tool":"zendesk_update_item"},{"parameters":{"booking_reference":"BKG-30923271"},"tool":"booking_api_get_booking"},{"parameters":{"... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/external_booking_v1/external_booking_v1_group1.py | thinkingbox-bench-v1.0 |
external_booking_v1_group1.py:test_bmd_023 | travel_and_hospitality | external_booking_v1 | Hello, I have a booking coming up and I'd like to upgrade my room if possible.
| You are Marcus Reynolds, a customer contacting StayBridge support to request a room upgrade for your upcoming booking.
Only if you are asked about your name — tell the agent it is Marcus Reynolds.
Only if you are asked about your email or email address — tell the agent it is marcus.reynolds@travelmail.net.
Only if you ... | {"booking_api_bookings":[{"adults_count":2,"board_type":"without_breakfast","booking_reference":"BKG-12419049","booking_status":"confirmed","booking_value":"330.00","check_in_date":"2025-10-04T14:00:00Z","check_out_date":"2025-10-06T11:00:00Z","children_count":0,"corporate_account_id":null,"created_at":"2025-09-15T10:0... | [{"parameters":{"booking_reference":"BKG-12419049"},"tool":"booking_api_get_booking"},{"parameters":{"adults_count":2,"board_type":"without_breakfast","check_in_date":"2025-10-04T14:00:00Z","check_out_date":"2025-10-06T11:00:00Z","children_count":0,"hotel_id":"HTL-84739201","room_type":"deluxe_room"},"tool":"booking_ap... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/external_booking_v1/external_booking_v1_group1.py | thinkingbox-bench-v1.0 |
external_booking_v1_group1.py:test_bmd_024 | travel_and_hospitality | external_booking_v1 | Hi, I need to change the check-in date for my booking BKG-66319314. My email is marcus.davies@outlook.com. Can you help me reschedule to a different date?
| You are Marcus Davies, a customer who wants to change the check-in date for your booking. You may not fully recall or be aware that the booking was previously cancelled.
RULES:
- Do not invent or provide any data not present in the provided context.
- Do not change your goal or switch topics.
- If asked for the same i... | {"booking_api_bookings":[{"adults_count":1,"board_type":"with_breakfast","booking_reference":"BKG-66319314","booking_status":"cancelled","booking_value":"280.00","check_in_date":"2025-10-05T14:00:00Z","check_out_date":"2025-10-06T14:00:00Z","children_count":1,"corporate_account_id":null,"created_at":"2025-09-15T10:00:0... | [{"parameters":{"filter":"email eq 'marcus.davies@outlook.com'","table":"users"},"tool":"zendesk_get_items"},{"parameters":{"filter":"booking_reference eq 'BKG-66319314'","table":"tickets"},"tool":"zendesk_get_items"},{"parameters":{"booking_reference":"BKG-66319314"},"tool":"booking_api_get_booking"},{"parameters":{"c... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/external_booking_v1/external_booking_v1_group1.py | thinkingbox-bench-v1.0 |
external_booking_v1_group1.py:test_bpy_002 | travel_and_hospitality | external_booking_v1 | Hi, I'm Marcus Wellington and I had a payment issue with my booking BKG-50752735. The payment failed yesterday due to insufficient funds on my old card, but I've since updated my payment method to a new card. I'd like to retry the payment so my booking is fully confirmed. My email is marcus.wellington@lexmail.net.
| You are Marcus Wellington, a VIP customer contacting support about a failed payment for your hotel booking. You want to retry the payment with your new card.
RULES:
- Do not invent or provide any data not present in the provided context.
- Do not change your goal or switch topics.
- If asked for the same info, provide... | {"booking_api_bookings":[{"adults_count":2,"board_type":"with_breakfast","booking_reference":"BKG-50752735","booking_status":"confirmed","booking_value":"780.00","check_in_date":"2025-10-08T15:00:00Z","check_out_date":"2025-10-10T11:00:00Z","children_count":0,"corporate_account_id":null,"created_at":"2025-09-15T10:00:0... | [{"parameters":{"booking_reference":"BKG-50752735"},"tool":"booking_api_get_booking"},{"parameters":{"customer_id":"CUS-50752735"},"tool":"crm_api_get_customer_profile"},{"parameters":{"booking_reference":"BKG-50752735"},"tool":"payment_api_check_payment_status"},{"parameters":{"filter":"email eq 'marcus.wellington@lex... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/external_booking_v1/external_booking_v1_group1.py | thinkingbox-bench-v1.0 |
external_booking_v1_group1.py:test_bpy_003 | travel_and_hospitality | external_booking_v1 | Hi, I'm really frustrated here. I have booking BKG-77014363 and I've been trying to complete my payment for the past hour but it keeps failing! I've tried 3 times now and each time it just fails. My check-in is on October 3rd and I'm worried I'm going to lose my reservation. Can someone please explain why my payments k... | You are Marcus Wellington, a frustrated customer who has tried to pay for your hotel booking 3 times in the past hour but all attempts failed. You're worried about your upcoming check-in on October 3rd.
RULES:
- Do not invent or provide any data not present in the provided context.
- Do not change your goal or switch ... | {"booking_api_bookings":[{"adults_count":2,"board_type":"without_breakfast","booking_reference":"BKG-77014363","booking_status":"confirmed","booking_value":"245.00","check_in_date":"2025-10-03T15:00:00Z","check_out_date":"2025-10-05T11:00:00Z","children_count":0,"corporate_account_id":null,"created_at":"2025-09-20T10:0... | [{"parameters":{"booking_reference":"BKG-77014363"},"tool":"booking_api_get_booking"},{"parameters":{"customer_id":"CUS-77014363"},"tool":"crm_api_get_customer_profile"},{"parameters":{"booking_reference":"BKG-77014363"},"tool":"payment_api_check_payment_status"},{"parameters":{"booking_reference":"BKG-77014363"},"tool... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/external_booking_v1/external_booking_v1_group1.py | thinkingbox-bench-v1.0 |
external_booking_v1_group1.py:test_bpy_007 | travel_and_hospitality | external_booking_v1 | Hi, I just received my credit card statement and I was charged $715 for my recent hotel stay, but my booking confirmation clearly shows $650. That's a $65 difference I can't explain. My name is Rachel Martinez, email rachel.martinez@outlook.com, and my booking reference is BKG-90229413. I checked out on September 27th ... | You are Rachel Martinez, a VIP customer contacting StayBridge support about a billing discrepancy. You stayed at Harbor View Inn and were charged $715 on your credit card instead of the $650 booking value. You want an explanation for the $65 overcharge and expect it to be corrected.
RULES:
- Do not invent or provide a... | {"booking_api_bookings":[{"adults_count":2,"board_type":"with_breakfast","booking_reference":"BKG-90229413","booking_status":"checked_out","booking_value":"650.00","check_in_date":"2025-09-24T15:00:00Z","check_out_date":"2025-09-27T11:00:00Z","children_count":0,"corporate_account_id":null,"created_at":"2025-09-01T10:00... | [{"parameters":{"email":"rachel.martinez@outlook.com"},"tool":"crm_api_get_customer_profile"},{"parameters":{"booking_reference":"BKG-90229413"},"tool":"booking_api_get_booking"},{"parameters":{"hotel_id":"HTL-00012350"},"tool":"hotel_partner_api_get_hotel_info"},{"parameters":{"booking_reference":"BKG-90229413"},"tool... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/external_booking_v1/external_booking_v1_group1.py | thinkingbox-bench-v1.0 |
external_booking_v1_group1.py:test_bpy_008 | travel_and_hospitality | external_booking_v1 | Hi, I need a receipt for my upcoming hotel booking. My name is Thomas Reynolds and my email is thomas.reynolds@outlook.com. The booking reference is BKG-38156149. I need the receipt for expense reimbursement at my company. Can you help me with that?
| You are Thomas Reynolds, a customer contacting StayBridge support to request a receipt for your hotel booking. You need this receipt for expense reimbursement purposes at your workplace.
RULES:
- Do not invent or provide any data not present in the provided context.
- Do not change your goal or switch topics.
- If ask... | {"booking_api_bookings":[{"adults_count":2,"board_type":"with_breakfast","booking_reference":"BKG-38156149","booking_status":"confirmed","booking_value":"485.00","check_in_date":"2025-10-12T15:00:00Z","check_out_date":"2025-10-14T11:00:00Z","children_count":0,"corporate_account_id":null,"created_at":"2025-09-15T10:00:0... | [{"parameters":{"booking_reference":"BKG-38156149"},"tool":"booking_api_get_booking"},{"parameters":{"customer_id":"CUS-29384756"},"tool":"crm_api_get_customer_profile"},{"parameters":{"filter":"email eq 'thomas.reynolds@outlook.com'","table":"users"},"tool":"zendesk_get_items"},{"parameters":{"filter":"booking_referen... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/external_booking_v1/external_booking_v1_group1.py | thinkingbox-bench-v1.0 |
external_booking_v1_group1.py:test_bpy_009 | travel_and_hospitality | external_booking_v1 | Hi, I'm following up on a receipt request I made a few days ago. My name is Marcus Taylor, email marcus.taylor@outlook.com. I need a detailed receipt for my booking BKG-78403690 that shows the nightly rates and any additional charges - my company requires this for my expense report. I stayed September 20-23 and the tot... | You are Marcus Taylor, a customer who stayed at a hotel recently and needs a receipt for your company expense report. You previously contacted support about this a few days ago but haven't received the receipt yet.
RULES:
- Do not invent or provide any data not present in the provided context.
- Do not change your goa... | {"booking_api_bookings":[{"adults_count":2,"board_type":"with_breakfast","booking_reference":"BKG-78403690","booking_status":"checked_out","booking_value":"560.00","check_in_date":"2025-09-20T15:00:00Z","check_out_date":"2025-09-23T11:00:00Z","children_count":0,"corporate_account_id":null,"created_at":"2025-09-05T09:15... | [{"parameters":{"email":"marcus.taylor@outlook.com"},"tool":"crm_api_get_customer_profile"},{"parameters":{"booking_reference":"BKG-78403690"},"tool":"booking_api_get_booking"},{"parameters":{"filter":"email eq 'marcus.taylor@outlook.com'","table":"users"},"tool":"zendesk_get_items"},{"parameters":{"filter":"booking_re... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/external_booking_v1/external_booking_v1_group1.py | thinkingbox-bench-v1.0 |
external_booking_v1_group1.py:test_bpy_010 | travel_and_hospitality | external_booking_v1 | Hi, I recently stayed at Harbor View Inn and I have a question about my bill. My booking reference is BKG-10762268 and my email is victoria.chen@globalmail.net. I was charged $375 for my stay, which I expected, but I also see a separate $15 charge labeled as a 'service fee' on my card. I don't understand why I was char... | You are Victoria Chen, a platinum member customer who recently completed a stay at Harbor View Inn. You are confused about a $15 service fee that appeared as a separate charge on your credit card. You did NOT cancel your booking - you completed your stay normally. You want to understand why this fee was charged.
RULES... | {"booking_api_bookings":[{"adults_count":2,"board_type":"with_breakfast","booking_reference":"BKG-10762268","booking_status":"checked_out","booking_value":"375.00","check_in_date":"2025-09-28T15:00:00Z","check_out_date":"2025-09-30T11:00:00Z","children_count":0,"corporate_account_id":null,"created_at":"2025-09-15T10:00... | [{"parameters":{"filter":"booking_reference eq 'BKG-10762268'","table":"tickets"},"tool":"zendesk_get_items"},{"parameters":{"filter":"email eq 'victoria.chen@globalmail.net'","table":"users"},"tool":"zendesk_get_items"},{"parameters":{"item":{"assignee_id":"AG-83945","booking_reference":"BKG-10762268","description":"C... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/external_booking_v1/external_booking_v1_group1.py | thinkingbox-bench-v1.0 |
external_booking_v1_group1.py:test_cbi_001 | travel_and_hospitality | external_booking_v1 | Hi, I need to get a corporate invoice for my recent stay. Thanks!
| You are James Reynolds, an employee at TechCorp Inc., contacting support to request a corporate invoice for a completed business trip booking. You need the invoice for expense processing/reimbursement purposes.
Only if you are asked about your name — your name is James Reynolds.
Only if you are asked about your email ... | {"booking_api_bookings":[{"adults_count":1,"board_type":"with_breakfast","booking_reference":"BKG-68164535","booking_status":"checked_out","booking_value":"1890.00","check_in_date":"2025-09-25T15:00:00Z","check_out_date":"2025-09-28T11:00:00Z","children_count":0,"corporate_account_id":"CRP-75161369","created_at":"2025-... | [{"parameters":{"booking_reference":"BKG-68164535"},"tool":"booking_api_get_booking"},{"parameters":{"corporate_account_id":"CRP-75161369"},"tool":"corporate_api_get_account_details"},{"parameters":{"filter":"email eq 'james.reynolds@techcorp.com'","table":"users"},"tool":"zendesk_get_items"},{"parameters":{"filter":"b... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/external_booking_v1/external_booking_v1_group1.py | thinkingbox-bench-v1.0 |
external_booking_v1_group1.py:test_cbi_003 | travel_and_hospitality | external_booking_v1 | Hi there! I'm Michael Richardson from NewClient Corp. I'm reaching out regarding our corporate account CRP-79955271. I'd like to understand what benefits we currently have with our account tier and how they compare to the mid-market and enterprise tiers. We're evaluating whether it might be worth upgrading our account.... | You are Michael Richardson, an employee of NewClient Corp, a corporate account holder on the small business tier. You want to understand your current corporate account benefits and learn about the differences compared to mid-market and enterprise tiers to evaluate if upgrading is worthwhile for your company.
RULES:
- ... | {"booking_api_bookings":[],"booking_api_group_bookings":[],"booking_api_hotel_inventory":[],"corporate_api_corporate_accounts":[{"account_status":"active","account_tier":"small_business","booking_limit":5,"company_name":"NewClient Corp","contact_email":"j.martinez@newclientcorp.com","contact_name":"Jennifer Martinez","... | [{"parameters":{"corporate_account_id":"CRP-79955271"},"tool":"corporate_api_get_account_details"},{"parameters":{"filter":"email eq 'm.richardson@newclientcorp.com'","table":"users"},"tool":"zendesk_get_items"},{"parameters":{"filter":"requester_id eq 'USR-10000007'","table":"tickets"},"tool":"zendesk_get_items"},{"pa... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/external_booking_v1/external_booking_v1_group1.py | thinkingbox-bench-v1.0 |
external_booking_v1_group1.py:test_cbi_004 | travel_and_hospitality | external_booking_v1 | Hi, I need to ask about our payment terms and when our next invoice is due.
| You are Rachel Morrison, a corporate account holder from MidSize Partners contacting support to inquire about your company's payment terms and when the next invoice is due for September bookings.
GOAL: Get clear information about your payment terms and when you should expect to pay for the completed September bookings... | {"booking_api_bookings":[],"booking_api_group_bookings":[],"booking_api_hotel_inventory":[],"corporate_api_corporate_accounts":[{"account_status":"active","account_tier":"mid_market","booking_limit":15,"company_name":"MidSize Partners","contact_email":"rachel.morrison@midsizepartners.com","contact_name":"Rachel Morriso... | [{"parameters":{"filter":"email eq 'rachel.morrison@midsizepartners.com'","table":"users"},"tool":"zendesk_get_items"},{"parameters":{"filter":"requester_id eq 'USR-10000007'","orderby":"created_at desc","table":"tickets"},"tool":"zendesk_get_items"},{"parameters":{"corporate_account_id":"CRP-77449058"},"tool":"corpora... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/external_booking_v1/external_booking_v1_group1.py | thinkingbox-bench-v1.0 |
external_booking_v1_group1.py:test_cbi_005 | travel_and_hospitality | external_booking_v1 | Hi there, I have a question about our corporate account.
| You are Jennifer Taylor, a corporate account holder from GrowingBusiness Inc., contacting support to inquire about your company's credit limit and current utilization. You have upcoming travel planned and want to ensure you won't exceed your credit limit when booking.
Only if you are asked about your name — tell the a... | {"booking_api_bookings":[{"adults_count":1,"board_type":"with_breakfast","booking_reference":"BKG-00097345","booking_status":"confirmed","booking_value":"1200.00","check_in_date":"2025-12-05T15:00:00Z","check_out_date":"2025-12-08T11:00:00Z","children_count":0,"corporate_account_id":"CRP-11998679","created_at":"2025-11... | [{"parameters":{"email":"jennifer.taylor@growingbusiness.com"},"tool":"crm_api_get_customer_profile"},{"parameters":{"filter":"email eq 'jennifer.taylor@growingbusiness.com'","table":"users"},"tool":"zendesk_get_items"},{"parameters":{"filter":"requester_id eq 'USR-10000007'","orderby":"created_at desc","table":"ticket... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/external_booking_v1/external_booking_v1_group1.py | thinkingbox-bench-v1.0 |
external_booking_v1_group1.py:test_cbm_001 | travel_and_hospitality | external_booking_v1 | Hi, I need to change the check-in date for my hotel booking. I'm Michael Reynolds from TechCorp Inc., my email is michael.reynolds@techcorp.com. My booking reference is BKG-18495931. I'd like to move my check-in from October 5th to October 8th. Is that possible?
| You are Michael Reynolds, a corporate employee at TechCorp Inc., contacting support to change your hotel booking check-in date from October 5, 2025 to October 8, 2025. Your booking reference is BKG-18495931.
Your original stay is 5 nights (October 5-10). When moving check-in to October 8, you want to keep the same 5-n... | {"booking_api_bookings":[{"adults_count":2,"board_type":"full_board","booking_reference":"BKG-18495931","booking_status":"confirmed","booking_value":"1850.00","check_in_date":"2025-10-05T15:00:00Z","check_out_date":"2025-10-10T11:00:00Z","children_count":0,"corporate_account_id":"CRP-59407816","created_at":"2025-09-15T... | [{"parameters":{"booking_reference":"BKG-18495931"},"tool":"booking_api_get_booking"},{"parameters":{"corporate_account_id":"CRP-59407816"},"tool":"corporate_api_get_account_details"},{"parameters":{"customer_id":"CUS-00000006"},"tool":"crm_api_get_customer_profile"},{"parameters":{"hotel_id":"HTL-00012350"},"tool":"ho... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/external_booking_v1/external_booking_v1_group1.py | thinkingbox-bench-v1.0 |
external_booking_v1_group1.py:test_cbm_002 | travel_and_hospitality | external_booking_v1 | Hi, I need to modify my hotel booking. I'm Marcus Wellington from GlobalFinance LLC, email marcus.wellington@globalfinance.com. My booking reference is BKG-82071518. I need to downgrade from the presidential suite to an executive suite due to a budget revision at our company. The check-in is today so I'm hoping this ca... | You are Marcus Wellington, an employee of GlobalFinance LLC contacting support to request a room type change on your corporate booking. You need to change from presidential_suite to executive_suite due to budget constraints from your company.
RULES:
- Do not invent or provide any data not present in the provided conte... | {"booking_api_bookings":[{"adults_count":2,"board_type":"with_breakfast","booking_reference":"BKG-82071518","booking_status":"confirmed","booking_value":"2100.00","check_in_date":"2025-10-01T16:00:00Z","check_out_date":"2025-10-03T11:00:00Z","children_count":0,"corporate_account_id":"CRP-80793597","created_at":"2025-09... | [{"parameters":{"booking_reference":"BKG-82071518"},"tool":"booking_api_get_booking"},{"parameters":{"filter":"booking_reference eq 'BKG-82071518'","table":"tickets"},"tool":"zendesk_get_items"},{"parameters":{"customer_id":"CUS-48291756"},"tool":"crm_api_get_customer_profile"},{"parameters":{"corporate_account_id":"CR... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/external_booking_v1/external_booking_v1_group1.py | thinkingbox-bench-v1.0 |
external_booking_v1_group1.py:test_cbm_005 | travel_and_hospitality | external_booking_v1 | Hi, I'd like to change the meal plan on my upcoming hotel booking. Can you help with this?
| You are Marcus Henderson, a corporate employee at RegionalSales Inc., contacting support to change the board type on your upcoming hotel booking from without_breakfast to full_board.
Only if you are asked about your booking reference or confirmation number — tell the agent it is BKG-22141888.
Only if you are asked abo... | {"booking_api_bookings":[{"adults_count":2,"board_type":"without_breakfast","booking_reference":"BKG-22141888","booking_status":"confirmed","booking_value":"890.00","check_in_date":"2025-10-04T15:00:00Z","check_out_date":"2025-10-07T11:00:00Z","children_count":0,"corporate_account_id":"CRP-54235733","created_at":"2025-... | [{"parameters":{"booking_reference":"BKG-22141888"},"tool":"booking_api_get_booking"},{"parameters":{"customer_id":"CUS-44556677"},"tool":"crm_api_get_customer_profile"},{"parameters":{"corporate_account_id":"CRP-54235733"},"tool":"corporate_api_get_account_details"},{"parameters":{"hotel_id":"HTL-88990011"},"tool":"ho... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/external_booking_v1/external_booking_v1_group1.py | thinkingbox-bench-v1.0 |
external_booking_v1_group1.py:test_cbm_006 | travel_and_hospitality | external_booking_v1 | Hi, I need to change my hotel booking dates. My name is Michael Henderson and my email is m.henderson@consultinggroup.com. I'm booking through my company ConsultingGroup. My booking reference is BKG-29270653 and I need to move my check-in from October 8th to October 12th instead. Is that possible?
| You are Michael Henderson, an employee at ConsultingGroup who needs to change your hotel booking dates. You want to move your check-in from October 8, 2025 to October 12, 2025.
RULES:
- Do not invent or provide any data not present in the provided context.
- Do not change your goal or switch topics.
- If asked for the... | {"booking_api_bookings":[{"adults_count":2,"board_type":"with_breakfast","booking_reference":"BKG-29270653","booking_status":"confirmed","booking_value":"1250.00","check_in_date":"2025-10-08T15:00:00Z","check_out_date":"2025-10-10T11:00:00Z","children_count":0,"corporate_account_id":"CRP-05929622","created_at":"2025-09... | [{"parameters":{"booking_reference":"BKG-29270653"},"tool":"booking_api_get_booking"},{"parameters":{"customer_id":"CUS-37482916"},"tool":"crm_api_get_customer_profile"},{"parameters":{"corporate_account_id":"CRP-05929622"},"tool":"corporate_api_get_account_details"},{"parameters":{"hotel_id":"HTL-48273651"},"tool":"ho... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/external_booking_v1/external_booking_v1_group1.py | thinkingbox-bench-v1.0 |
external_booking_v1_group1.py:test_cbm_007 | travel_and_hospitality | external_booking_v1 | Hi, I'm Marcus Bennett from DataDriven Co. and I urgently need to make a change to my corporate booking BKG-88623924. I need to switch my room type from suite to a deluxe room. My check-in is tomorrow and this change is really important for my trip. My email is marcus.bennett@datadriven.co. Can you help me with this?
| You are Marcus Bennett, a corporate traveler from DataDriven Co., urgently needing to change your room type from suite to deluxe_room for your upcoming booking.
RULES:
- Do not invent or provide any data not present in the provided context.
- Do not change your goal or switch topics.
- If asked for the same info, prov... | {"booking_api_bookings":[{"adults_count":2,"board_type":"half_board","booking_reference":"BKG-88623924","booking_status":"confirmed","booking_value":"1450.00","check_in_date":"2025-10-02T14:00:00Z","check_out_date":"2025-10-05T11:00:00Z","children_count":0,"corporate_account_id":"CRP-73597746","created_at":"2025-09-15T... | [{"parameters":{"filter":"booking_reference eq 'BKG-88623924'","table":"tickets"},"tool":"zendesk_get_items"},{"parameters":{"booking_reference":"BKG-88623924"},"tool":"booking_api_get_booking"},{"parameters":{"hotel_id":"HTL-94825173"},"tool":"hotel_partner_api_get_hotel_info"},{"parameters":{"customer_id":"CUS-829473... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/external_booking_v1/external_booking_v1_group1.py | thinkingbox-bench-v1.0 |
external_booking_v1_group1.py:test_cbm_009 | travel_and_hospitality | external_booking_v1 | Hello, I have a booking coming up in a couple of days and I'd like to add breakfast to it. My name is James Wilson, email james.wilson@localservicesllc.net, and the booking reference is BKG-15220472. It's a corporate booking through LocalServices LLC. Can you help me upgrade to include breakfast?
| You are James Wilson, an employee at LocalServices LLC, contacting support to add breakfast to your upcoming hotel booking (BKG-15220472). You want to upgrade from without_breakfast to with_breakfast.
RULES:
- Do not invent or provide any data not present in the provided context.
- Do not change your goal or switch to... | {"booking_api_bookings":[{"adults_count":2,"board_type":"without_breakfast","booking_reference":"BKG-15220472","booking_status":"confirmed","booking_value":"310.00","check_in_date":"2025-10-03T15:00:00Z","check_out_date":"2025-10-04T11:00:00Z","children_count":0,"corporate_account_id":"CRP-53615305","created_at":"2025-... | [{"parameters":{"booking_reference":"BKG-15220472"},"tool":"booking_api_get_booking"},{"parameters":{"hotel_id":"HTL-77320841"},"tool":"hotel_partner_api_get_hotel_info"},{"parameters":{"corporate_account_id":"CRP-53615305"},"tool":"corporate_api_get_account_details"},{"parameters":{"customer_id":"CUS-84629175"},"tool"... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/external_booking_v1/external_booking_v1_group1.py | thinkingbox-bench-v1.0 |
external_booking_v1_group1.py:test_cbm_010 | travel_and_hospitality | external_booking_v1 | Hi, I'm Jennifer Watson from QuickStart Inc. and I need to add a late checkout request to my upcoming booking. My email is jennifer.watson@quickstartinc.com and the booking reference is BKG-28986143. I'd like to request a late checkout until 2 PM if possible. Can you help me with this?
| You are Jennifer Watson, an employee of QuickStart Inc. contacting support to add a late checkout special request to your upcoming hotel booking BKG-28986143. You want late checkout until 2 PM.
RULES:
- Do not invent or provide any data not present in the provided context.
- Do not change your goal or switch topics.
-... | {"booking_api_bookings":[{"adults_count":1,"board_type":"with_breakfast","booking_reference":"BKG-28986143","booking_status":"confirmed","booking_value":"580.00","check_in_date":"2025-10-02T18:00:00Z","check_out_date":"2025-10-05T11:00:00Z","children_count":0,"corporate_account_id":"CRP-77901043","created_at":"2025-09-... | [{"parameters":{"booking_reference":"BKG-28986143"},"tool":"booking_api_get_booking"},{"parameters":{"customer_id":"CUS-84729103"},"tool":"crm_api_get_customer_profile"},{"parameters":{"corporate_account_id":"CRP-77901043"},"tool":"corporate_api_get_account_details"},{"parameters":{"hotel_id":"HTL-76382914"},"tool":"ho... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/external_booking_v1/external_booking_v1_group1.py | thinkingbox-bench-v1.0 |
external_booking_v1_group1.py:test_cbm_012 | travel_and_hospitality | external_booking_v1 | Hi, I need some urgent help. I'm Marcus Wheeler from EnterpriseGlobal, email marcus.wheeler@enterpriseglobal.com. I have a booking BKG-88806706 for tonight in Chicago but I really need to switch to a different hotel in the same city. Is there any way to make this happen? It's pretty urgent.
| You are Marcus Wheeler, a corporate employee at EnterpriseGlobal, contacting support because you urgently need to change your hotel booking to a different property in Chicago. Your check-in is tonight.
RULES:
- Do not invent or provide any data not present in the provided context.
- Do not change your goal or switch t... | {"booking_api_bookings":[{"adults_count":2,"board_type":"with_breakfast","booking_reference":"BKG-88806706","booking_status":"confirmed","booking_value":"495.00","check_in_date":"2025-10-01T19:00:00Z","check_out_date":"2025-10-03T11:00:00Z","children_count":0,"corporate_account_id":"CRP-62185188","created_at":"2025-09-... | [{"parameters":{"booking_reference":"BKG-88806706"},"tool":"booking_api_get_booking"},{"parameters":{"hotel_id":"HTL-79124683"},"tool":"hotel_partner_api_get_hotel_info"},{"parameters":{"corporate_account_id":"CRP-62185188"},"tool":"corporate_api_get_account_details"},{"parameters":{"customer_id":"CUS-42718935"},"tool"... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/external_booking_v1/external_booking_v1_group1.py | thinkingbox-bench-v1.0 |
external_booking_v1_group1.py:test_ccn_003 | travel_and_hospitality | external_booking_v1 | Hi, I need to cancel a hotel booking. My name is David Martinez, email david.martinez@innovatetech.com, and I'm with InnovateTech Corp. The booking reference is BKG-87403450 for the Grand Skyline Resort. Unfortunately our project has been postponed so we won't need the room anymore. Can you help me with this cancellati... | You are David Martinez, an employee at InnovateTech Corp, contacting support to cancel a hotel booking due to a project postponement.
RULES:
- Do not invent or provide any data not present in the provided context.
- Do not change your goal or switch topics.
- If asked for the same info, provide it again.
- Remain focu... | {"booking_api_bookings":[{"adults_count":2,"board_type":"with_breakfast","booking_reference":"BKG-87403450","booking_status":"confirmed","booking_value":"2250.00","check_in_date":"2025-10-05T15:00:00Z","check_out_date":"2025-10-07T11:00:00Z","children_count":0,"corporate_account_id":"CRP-30305486","created_at":"2025-09... | [{"parameters":{"filter":"booking_reference eq 'BKG-87403450'","table":"tickets"},"tool":"zendesk_get_items"},{"parameters":{"booking_reference":"BKG-87403450"},"tool":"booking_api_get_booking"},{"parameters":{"hotel_id":"HTL-78234519"},"tool":"hotel_partner_api_get_hotel_info"},{"parameters":{"corporate_account_id":"C... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/external_booking_v1/external_booking_v1_group1.py | thinkingbox-bench-v1.0 |
external_booking_v1_group1.py:test_ccn_005 | travel_and_hospitality | external_booking_v1 | Hi, I need to cancel my hotel reservation.
| You are Mark Henderson, an employee of RegionalSales Inc., contacting support to cancel your upcoming hotel booking BKG-27570596. You simply want to cancel the reservation and receive whatever refund you're entitled to.
Only if you are asked about your name — tell the agent your name is Mark Henderson.
Only if you are... | {"booking_api_bookings":[{"adults_count":2,"board_type":"with_breakfast","booking_reference":"BKG-27570596","booking_status":"confirmed","booking_value":"520.00","check_in_date":"2025-10-06T15:00:00Z","check_out_date":"2025-10-08T11:00:00Z","children_count":0,"corporate_account_id":"CRP-11544796","created_at":"2025-09-... | [{"parameters":{"filter":"booking_reference eq 'BKG-27570596'","table":"tickets"},"tool":"zendesk_get_items"},{"parameters":{"booking_reference":"BKG-27570596"},"tool":"booking_api_get_booking"},{"parameters":{"customer_id":"CUS-00000006"},"tool":"crm_api_get_customer_profile"},{"parameters":{"hotel_id":"HTL-00012350"}... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/external_booking_v1/external_booking_v1_group1.py | thinkingbox-bench-v1.0 |
external_booking_v1_group1.py:test_ccn_007 | travel_and_hospitality | external_booking_v1 | Hi, I need to cancel my hotel booking. My name is Marcus Taylor, email marcus.taylor@smallbizsolutions.com. The booking reference is BKG-54310278. This is a corporate booking through SmallBiz Solutions. My travel plans have changed and I no longer need the room. Can you help me cancel this?
| You are Marcus Taylor, an employee of SmallBiz Solutions contacting support to cancel a corporate hotel booking because your travel plans have changed. You understand there may be cancellation fees involved.
RULES:
- Do not invent or provide any data not present in the provided context.
- Do not change your goal or sw... | {"booking_api_bookings":[{"adults_count":1,"board_type":"with_breakfast","booking_reference":"BKG-54310278","booking_status":"confirmed","booking_value":"340.00","check_in_date":"2025-10-02T10:00:00Z","check_out_date":"2025-10-03T11:00:00Z","children_count":0,"corporate_account_id":"CRP-57192856","created_at":"2025-09-... | [{"parameters":{"filter":"email eq 'marcus.taylor@smallbizsolutions.com'","table":"users"},"tool":"zendesk_get_items"},{"parameters":{"filter":"booking_reference eq 'BKG-54310278'","table":"tickets"},"tool":"zendesk_get_items"},{"parameters":{"booking_reference":"BKG-54310278"},"tool":"booking_api_get_booking"},{"param... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/external_booking_v1/external_booking_v1_group1.py | thinkingbox-bench-v1.0 |
external_booking_v1_group1.py:test_crf_001 | travel_and_hospitality | external_booking_v1 | Hello, I need to cancel my hotel booking. My name is Marcus Wellington, email marcus.wellington@outlook.com, and the booking reference is BKG-42258313. Please process the cancellation for me.
| You are Marcus Wellington, a customer who needs to cancel your hotel booking at The Regal Towers. Your check-in is today and you understand you may be canceling on short notice. Your goal is to have the booking cancelled.
RULES:
- Do not invent or provide any data not present in the provided context.
- Do not change y... | {"booking_api_bookings":[{"adults_count":2,"board_type":"with_breakfast","booking_reference":"BKG-42258313","booking_status":"confirmed","booking_value":"540.00","check_in_date":"2025-10-01T18:00:00Z","check_out_date":"2025-10-03T11:00:00Z","children_count":0,"corporate_account_id":null,"created_at":"2025-09-15T10:00:0... | [{"parameters":{"email":"marcus.wellington@outlook.com"},"tool":"crm_api_get_customer_profile"},{"parameters":{"booking_reference":"BKG-42258313"},"tool":"booking_api_get_booking"},{"parameters":{"hotel_id":"HTL-00056789"},"tool":"hotel_partner_api_get_hotel_info"},{"parameters":{"filter":"email eq 'marcus.wellington@o... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/external_booking_v1/external_booking_v1_group1.py | thinkingbox-bench-v1.0 |
external_booking_v1_group1.py:test_crf_003 | travel_and_hospitality | external_booking_v1 | Hi there, I need to cancel my hotel booking. The booking reference is BKG-83503056. My name is Marcus Wellington and my email is marcus.wellington@promail.net. Please process this cancellation for me.
| You are Marcus Wellington, a frequent business traveler contacting StayBridge support to cancel your upcoming hotel reservation at The Kensington Suites in Boston. You simply want the cancellation processed.
RULES:
- Do not invent or provide any data not present in the provided context.
- Do not change your goal or sw... | {"booking_api_bookings":[{"adults_count":2,"board_type":"full_board","booking_reference":"BKG-83503056","booking_status":"confirmed","booking_value":"890.00","check_in_date":"2025-10-02T14:00:00Z","check_out_date":"2025-10-05T11:00:00Z","children_count":0,"corporate_account_id":null,"created_at":"2025-09-15T09:30:00Z",... | [{"parameters":{"booking_reference":"BKG-83503056"},"tool":"booking_api_get_booking"},{"parameters":{"customer_id":"CUS-00000006"},"tool":"crm_api_get_customer_profile"},{"parameters":{"hotel_id":"HTL-00054321"},"tool":"hotel_partner_api_get_hotel_info"},{"parameters":{"filter":"booking_reference eq 'BKG-83503056'","ta... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/external_booking_v1/external_booking_v1_group1.py | thinkingbox-bench-v1.0 |
external_booking_v1_group1.py:test_crf_005 | travel_and_hospitality | external_booking_v1 | Hi, I need to cancel my hotel booking. My booking reference is BKG-22680182 and my email is marcus.webb@protonmail.com. Please process the cancellation for me.
| You are Marcus Webb, a customer who needs to cancel your hotel booking that's scheduled for today. You understand you're cancelling on short notice.
RULES:
- Do not invent or provide any data not present in the provided context.
- Do not change your goal or switch topics.
- If asked for the same info, provide it again... | {"booking_api_bookings":[{"adults_count":1,"board_type":"without_breakfast","booking_reference":"BKG-22680182","booking_status":"confirmed","booking_value":"340.00","check_in_date":"2025-10-01T20:00:00Z","check_out_date":"2025-10-03T11:00:00Z","children_count":0,"corporate_account_id":null,"created_at":"2025-09-18T14:3... | [{"parameters":{"booking_reference":"BKG-22680182"},"tool":"booking_api_get_booking"},{"parameters":{"customer_id":"CUS-00000006"},"tool":"crm_api_get_customer_profile"},{"parameters":{"hotel_id":"HTL-00012350"},"tool":"hotel_partner_api_get_hotel_info"},{"parameters":{"filter":"email eq 'marcus.webb@protonmail.com'","... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/external_booking_v1/external_booking_v1_group1.py | thinkingbox-bench-v1.0 |
external_booking_v1_group1.py:test_crf_007 | travel_and_hospitality | external_booking_v1 | Hi, I need to cancel my upcoming hotel reservation.
| You are Marcus Reilly, a customer who needs to cancel your hotel booking at Central Park Suites in Chicago. You booked a suite with half board for 2 adults and 1 child, checking in on October 3rd.
Only if you are asked about your booking reference or confirmation number — tell the agent it is BKG-81829922.
Only if you... | {"booking_api_bookings":[{"adults_count":2,"board_type":"half_board","booking_reference":"BKG-81829922","booking_status":"confirmed","booking_value":"580.00","check_in_date":"2025-10-03T14:00:00Z","check_out_date":"2025-10-05T11:00:00Z","children_count":1,"corporate_account_id":null,"created_at":"2025-09-15T10:00:00Z",... | [{"parameters":{"booking_reference":"BKG-81829922"},"tool":"booking_api_get_booking"},{"parameters":{"hotel_id":"HTL-70841293"},"tool":"hotel_partner_api_get_hotel_info"},{"parameters":{"customer_id":"CUS-70841293"},"tool":"crm_api_get_customer_profile"},{"parameters":{"filter":"email eq 'marcus.reilly@protonmail.net'"... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/external_booking_v1/external_booking_v1_group1.py | thinkingbox-bench-v1.0 |
external_booking_v1_group1.py:test_crf_008 | travel_and_hospitality | external_booking_v1 | Hello, I need to cancel my upcoming hotel reservation. My name is Victoria Chen and my email is victoria.chen@westmail.net. The booking reference is BKG-94396907. Please let me know what I need to do.
| You are Victoria Chen, a platinum loyalty member contacting StayBridge support to cancel your upcoming hotel booking BKG-94396907. You have a family trip planned but circumstances have changed and you need to cancel.
RULES:
- Do not invent or provide any data not present in the provided context.
- Do not change your g... | {"booking_api_bookings":[{"adults_count":2,"board_type":"full_board","booking_reference":"BKG-94396907","booking_status":"confirmed","booking_value":"720.00","check_in_date":"2025-10-02T16:00:00Z","check_out_date":"2025-10-04T11:00:00Z","children_count":2,"corporate_account_id":null,"created_at":"2025-09-15T09:30:00Z",... | [{"parameters":{"booking_reference":"BKG-94396907"},"tool":"booking_api_get_booking"},{"parameters":{"customer_id":"CUS-00000006"},"tool":"crm_api_get_customer_profile"},{"parameters":{"hotel_id":"HTL-00052891"},"tool":"hotel_partner_api_get_hotel_info"},{"parameters":{"filter":"email eq 'victoria.chen@westmail.net'","... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/external_booking_v1/external_booking_v1_group1.py | thinkingbox-bench-v1.0 |
external_booking_v1_group1.py:test_crf_010 | travel_and_hospitality | external_booking_v1 | Hi, I need to cancel my hotel booking. My name is Marcus Weber, email marcus.weber@gmail.com, and the booking reference is BKG-59255562. Please process the cancellation for me.
| You are Marcus Weber, a customer contacting StayBridge support to cancel your hotel booking BKG-59255562. Your check-in is scheduled for today.
RULES:
- Do not invent or provide any data not present in the provided context.
- Do not change your goal or switch topics.
- If asked for the same info, provide it again.
- R... | {"booking_api_bookings":[{"adults_count":1,"board_type":"without_breakfast","booking_reference":"BKG-59255562","booking_status":"confirmed","booking_value":"195.00","check_in_date":"2025-10-01T16:00:00Z","check_out_date":"2025-10-02T11:00:00Z","children_count":0,"corporate_account_id":null,"created_at":"2025-09-18T14:3... | [{"parameters":{"booking_reference":"BKG-59255562"},"tool":"booking_api_get_booking"},{"parameters":{"hotel_id":"HTL-00098765"},"tool":"hotel_partner_api_get_hotel_info"},{"parameters":{"customer_id":"CUS-00087654"},"tool":"crm_api_get_customer_profile"},{"parameters":{"filter":"email eq 'marcus.weber@gmail.com'","tabl... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/external_booking_v1/external_booking_v1_group1.py | thinkingbox-bench-v1.0 |
external_booking_v1_group1.py:test_crf_011 | travel_and_hospitality | external_booking_v1 | Hi, I need to cancel my hotel booking. The booking reference is BKG-58815371. My name is Marcus Chen and my email is marcus.chen@webmail.net. I believe I reached out about this a few days ago but wasn't able to actually cancel at that time. I need to go ahead and cancel now.
| You are Marcus Chen, a customer who needs to cancel your hotel booking BKG-58815371. You previously inquired about canceling this booking about a week ago but did not complete the cancellation at that time. Now you definitely need to cancel.
RULES:
- Do not invent or provide any data not present in the provided contex... | {"booking_api_bookings":[{"adults_count":2,"board_type":"with_breakfast","booking_reference":"BKG-58815371","booking_status":"confirmed","booking_value":"230.00","check_in_date":"2025-10-02T12:00:00Z","check_out_date":"2025-10-03T11:00:00Z","children_count":0,"corporate_account_id":null,"created_at":"2025-09-15T09:00:0... | [{"parameters":{"filter":"booking_reference eq 'BKG-58815371'","table":"tickets"},"tool":"zendesk_get_items"},{"parameters":{"id":"TCK-47321046","item":{"status":"open"},"table":"tickets"},"tool":"zendesk_update_item"},{"parameters":{"booking_reference":"BKG-58815371"},"tool":"booking_api_get_booking"},{"parameters":{"... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/external_booking_v1/external_booking_v1_group1.py | thinkingbox-bench-v1.0 |
external_booking_v1_group1.py:test_crf_012 | travel_and_hospitality | external_booking_v1 | Hi, I need to cancel my hotel booking. My name is Marcus Riley and my email is marcus.riley@protonmail.com. The booking reference is BKG-96325953. Something came up and I won't be able to make it tomorrow.
| You are Marcus Riley, a customer who needs to cancel your hotel booking due to a change in plans. You booked a room at Harbor View Budget Inn in Seattle for tomorrow.
RULES:
- Do not invent or provide any data not present in the provided context.
- Do not change your goal or switch topics.
- If asked for the same info... | {"booking_api_bookings":[{"adults_count":2,"board_type":"without_breakfast","booking_reference":"BKG-96325953","booking_status":"confirmed","booking_value":"275.00","check_in_date":"2025-10-02T18:00:00Z","check_out_date":"2025-10-03T11:00:00Z","children_count":1,"corporate_account_id":null,"created_at":"2025-09-15T10:0... | [{"parameters":{"booking_reference":"BKG-96325953"},"tool":"booking_api_get_booking"},{"parameters":{"hotel_id":"HTL-00056789"},"tool":"hotel_partner_api_get_hotel_info"},{"parameters":{"customer_id":"CUS-00000006"},"tool":"crm_api_get_customer_profile"},{"parameters":{"filter":"email eq 'marcus.riley@protonmail.com'",... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/external_booking_v1/external_booking_v1_group1.py | thinkingbox-bench-v1.0 |
external_booking_v1_group1.py:test_crf_015 | travel_and_hospitality | external_booking_v1 | Hi, I need to cancel my hotel reservation.
| You are Marcus Reyes, a platinum tier loyalty customer contacting StayBridge support to cancel your upcoming hotel booking. You want to cancel your reservation at the Downtown Budget Hotel scheduled for October 3rd.
Only if you are asked about your name — tell the agent your name is Marcus Reyes.
Only if you are asked... | {"booking_api_bookings":[{"adults_count":2,"board_type":"half_board","booking_reference":"BKG-01624565","booking_status":"confirmed","booking_value":"445.00","check_in_date":"2025-10-03T14:00:00Z","check_out_date":"2025-10-05T11:00:00Z","children_count":0,"corporate_account_id":null,"created_at":"2025-09-15T09:30:00Z",... | [{"parameters":{"booking_reference":"BKG-01624565"},"tool":"booking_api_get_booking"},{"parameters":{"customer_id":"CUS-00000006"},"tool":"crm_api_check_vip_status"},{"parameters":{"hotel_id":"HTL-00012347"},"tool":"hotel_partner_api_get_hotel_info"},{"parameters":{"filter":"booking_reference eq 'BKG-01624565'","table"... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/external_booking_v1/external_booking_v1_group1.py | thinkingbox-bench-v1.0 |
external_booking_v1_group1.py:test_crf_016 | travel_and_hospitality | external_booking_v1 | Hello, I need to cancel my hotel booking due to an emergency that came up. My name is Patricia Fernandez, email patricia.fernandez@outlook.com. The booking reference is BKG-41687849. I know the booking was non-refundable, but given the situation, is there any possibility of getting a refund?
| You are Patricia Fernandez, a customer who needs to cancel a hotel booking due to an unexpected emergency. You are hoping to get some sort of refund even though you booked a non-refundable rate.
RULES:
- Do not invent or provide any data not present in the provided context.
- Do not change your goal or switch topics.
... | {"booking_api_bookings":[{"adults_count":2,"board_type":"with_breakfast","booking_reference":"BKG-41687849","booking_status":"confirmed","booking_value":"260.00","check_in_date":"2025-10-12T14:00:00Z","check_out_date":"2025-10-13T11:00:00Z","children_count":0,"corporate_account_id":null,"created_at":"2025-09-20T10:00:0... | [{"parameters":{"filter":"email eq 'patricia.fernandez@outlook.com'","table":"users"},"tool":"zendesk_get_items"},{"parameters":{"filter":"booking_reference eq 'BKG-41687849'","table":"tickets"},"tool":"zendesk_get_items"},{"parameters":{"booking_reference":"BKG-41687849"},"tool":"booking_api_get_booking"},{"parameters... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/external_booking_v1/external_booking_v1_group1.py | thinkingbox-bench-v1.0 |
external_booking_v1_group1.py:test_crf_017 | travel_and_hospitality | external_booking_v1 | Hi, I need to cancel my booking BKG-91216558. My name is Victoria Sterling and my email is victoria.sterling@protonmail.com. I actually contacted support about this yesterday but I don't think it was processed. Can you please cancel this reservation for me?
| You are Victoria Sterling, a platinum-tier customer requesting to cancel your hotel booking. You contacted support yesterday about the same cancellation but it wasn't completed, and you're following up now.
RULES:
- Do not invent or provide any data not present in the provided context.
- Do not change your goal or swi... | {"booking_api_bookings":[{"adults_count":2,"board_type":"all_inclusive","booking_reference":"BKG-91216558","booking_status":"confirmed","booking_value":"950.00","check_in_date":"2025-10-01T17:00:00Z","check_out_date":"2025-10-03T11:00:00Z","children_count":0,"corporate_account_id":null,"created_at":"2025-09-15T10:00:00... | [{"parameters":{"booking_reference":"BKG-91216558"},"tool":"booking_api_get_booking"},{"parameters":{"filter":"booking_reference eq 'BKG-91216558'","table":"tickets"},"tool":"zendesk_get_items"},{"parameters":{"customer_id":"CUS-48271635"},"tool":"crm_api_get_customer_profile"},{"parameters":{"hotel_id":"HTL-73928461"}... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/external_booking_v1/external_booking_v1_group1.py | thinkingbox-bench-v1.0 |
external_booking_v1_group1.py:test_crf_018 | travel_and_hospitality | external_booking_v1 | Hi there, my name is Margaret Hartley and I have a booking coming up at The Riverside Grand Hotel. My booking reference is BKG-00257872 and my email is margaret.hartley@outlook.com. I'm not sure yet if I'll need to cancel, but I wanted to understand what my options would be and how much I'd get back if I did decide to ... | You are Margaret Hartley, a VIP customer contacting support to inquire about cancellation options for your upcoming hotel booking. You are NOT requesting to cancel - you simply want to understand what your options and potential refund would be if you decided to cancel later.
RULES:
- Do not invent or provide any data ... | {"booking_api_bookings":[{"adults_count":2,"board_type":"half_board","booking_reference":"BKG-00257872","booking_status":"confirmed","booking_value":"380.00","check_in_date":"2025-10-15T14:00:00Z","check_out_date":"2025-10-17T11:00:00Z","children_count":1,"corporate_account_id":null,"created_at":"2025-09-15T10:00:00Z",... | [{"parameters":{"booking_reference":"BKG-00257872"},"tool":"booking_api_get_booking"},{"parameters":{"customer_id":"CUS-74829163"},"tool":"crm_api_get_customer_profile"},{"parameters":{"hotel_id":"HTL-83926471"},"tool":"hotel_partner_api_get_hotel_info"},{"parameters":{"filter":"booking_reference eq 'BKG-00257872'","ta... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/external_booking_v1/external_booking_v1_group1.py | thinkingbox-bench-v1.0 |
external_booking_v1_group1.py:test_crf_021 | travel_and_hospitality | external_booking_v1 | Hi, I have a billing issue with my recent booking. My name is Marcus Wellington, email marcus.wellington@protonmail.com, and my booking reference is BKG-23091307. When I completed the booking, the checkout page showed $390 as the total price, but I was charged $490 on my credit card. I took a screenshot of the checkout... | You are Marcus Wellington, a customer who experienced a pricing error when booking. The checkout page displayed $390 but you were charged $490. You have a screenshot as evidence.
RULES:
- Do not invent or provide any data not present in the provided context.
- Do not change your goal or switch topics.
- If asked for t... | {"booking_api_bookings":[{"adults_count":2,"board_type":"with_breakfast","booking_reference":"BKG-23091307","booking_status":"confirmed","booking_value":"490.00","check_in_date":"2025-10-04T14:00:00Z","check_out_date":"2025-10-06T11:00:00Z","children_count":0,"corporate_account_id":null,"created_at":"2025-09-28T10:00:0... | [{"parameters":{"filter":"booking_reference eq 'BKG-23091307'","table":"tickets"},"tool":"zendesk_get_items"},{"parameters":{"booking_reference":"BKG-23091307"},"tool":"booking_api_get_booking"},{"parameters":{"customer_id":"CUS-74829156"},"tool":"crm_api_get_customer_profile"},{"parameters":{"hotel_id":"HTL-45921608"}... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/external_booking_v1/external_booking_v1_group1.py | thinkingbox-bench-v1.0 |
external_booking_v1_group1.py:test_gbi_001 | travel_and_hospitality | external_booking_v1 | Hi, I'm Patricia Chen, the group coordinator for booking GRP-86527858. My email is patricia.chen@corporateevents.net. I need to set up split billing for our group reservation. We have 8 rooms checking in on October 15th, and I'd like each room to be charged separately to the individual guests' credit cards. Each person... | You are Patricia Chen, a group coordinator for a corporate event. You are contacting support to request split billing setup for your group booking GRP-86527858.
Your goal: Get split billing configured so each of the 8 rooms in your group can be charged to individual guest credit cards at check-in.
RULES:
- Do not inv... | {"booking_api_bookings":[{"adults_count":2,"board_type":"with_breakfast","booking_reference":"BKG-00091001","booking_status":"confirmed","booking_value":"600.00","check_in_date":"2025-10-15T15:00:00Z","check_out_date":"2025-10-19T11:00:00Z","children_count":0,"corporate_account_id":null,"created_at":"2025-09-01T10:00:0... | [{"parameters":{"group_booking_id":"GRP-86527858"},"tool":"booking_api_get_group_booking"},{"parameters":{"hotel_id":"HTL-00045678"},"tool":"hotel_partner_api_get_hotel_info"},{"parameters":{"email":"patricia.chen@corporateevents.net"},"tool":"crm_api_get_customer_profile"},{"parameters":{"booking_reference":"BKG-00091... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/external_booking_v1/external_booking_v1_group1.py | thinkingbox-bench-v1.0 |
external_booking_v1_group1.py:test_gbm_001 | travel_and_hospitality | external_booking_v1 | Hi, I'm the coordinator for a group booking and need to change our check-in date. My email is rachel.nguyen@gmail.com and the group booking ID is GRP-58441986. We have 4 rooms booked with check-in on October 10th, but we need to move everything to October 15th instead. Can you help me update all 4 rooms to the new date... | You are Rachel Nguyen, a group coordinator contacting StayBridge support to change the check-in date for your group booking from October 10 to October 15 for all 4 rooms.
RULES:
- Do not invent or provide any data not present in the provided context.
- Do not change your goal or switch topics.
- If asked for the same ... | {"booking_api_bookings":[{"adults_count":2,"board_type":"with_breakfast","booking_reference":"BKG-00001001","booking_status":"confirmed","booking_value":"200.00","check_in_date":"2025-10-10T15:00:00Z","check_out_date":"2025-10-12T11:00:00Z","children_count":0,"corporate_account_id":null,"created_at":"2025-09-01T10:00:0... | [{"parameters":{"filter":"email eq 'rachel.nguyen@gmail.com'","table":"users"},"tool":"zendesk_get_items"},{"parameters":{"filter":"group_booking_id eq 'GRP-58441986'","table":"tickets"},"tool":"zendesk_get_items"},{"parameters":{"item":{"assignee_id":"AG-83945","description":"Group coordinator requests to change check... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/external_booking_v1/external_booking_v1_group1.py | thinkingbox-bench-v1.0 |
external_booking_v1_group1.py:test_gbm_002 | travel_and_hospitality | external_booking_v1 | Hi, I'm Jennifer Martinez, the group coordinator for booking GRP-90913341. I need to upgrade all 3 rooms from standard to deluxe rooms. I actually submitted this same request a couple of days ago but haven't heard anything back yet. Can you help me get this sorted out? My email is jennifer.martinez@eventplanning.org.
| You are Jennifer Martinez, a group coordinator contacting support to follow up on a room type upgrade request for your group booking. You previously submitted this request a couple of days ago and are following up because it hasn't been completed yet.
RULES:
- Do not invent or provide any data not present in the provi... | {"booking_api_bookings":[{"adults_count":2,"board_type":"with_breakfast","booking_reference":"BKG-00090001","booking_status":"confirmed","booking_value":"200.00","check_in_date":"2025-10-05T15:00:00Z","check_out_date":"2025-10-07T11:00:00Z","children_count":0,"corporate_account_id":null,"created_at":"2025-09-15T10:00:0... | [{"parameters":{"filter":"group_booking_id eq 'GRP-90913341'","table":"tickets"},"tool":"zendesk_get_items"},{"parameters":{"id":"TCK-23281206","item":{"status":"open"},"table":"tickets"},"tool":"zendesk_update_item"},{"parameters":{"group_booking_id":"GRP-90913341"},"tool":"booking_api_get_group_booking"},{"parameters... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/external_booking_v1/external_booking_v1_group1.py | thinkingbox-bench-v1.0 |
external_booking_v1_group1.py:test_gbm_003 | travel_and_hospitality | external_booking_v1 | Hi, I'm Margaret Chen and I'm coordinating a group booking for our team. My email is margaret.chen@techcorp.io and our group booking reference is GRP-79740344. We'd like to add breakfast to all 5 rooms in our booking. Can you help me with that?
| You are Margaret Chen, a group coordinator contacting support to add breakfast to all 5 rooms in your group booking GRP-79740344. Your check-in is on October 3rd.
RULES:
- Do not invent or provide any data not present in the provided context.
- Do not change your goal or switch topics.
- If asked for the same info, pr... | {"booking_api_bookings":[{"adults_count":2,"board_type":"without_breakfast","booking_reference":"BKG-00010001","booking_status":"confirmed","booking_value":"200.00","check_in_date":"2025-10-03T14:00:00Z","check_out_date":"2025-10-05T11:00:00Z","children_count":0,"corporate_account_id":null,"created_at":"2025-09-01T10:0... | [{"parameters":{"group_booking_id":"GRP-79740344"},"tool":"booking_api_get_group_booking"},{"parameters":{"hotel_id":"HTL-55566677"},"tool":"hotel_partner_api_get_hotel_info"},{"parameters":{"booking_reference":"BKG-00010001"},"tool":"booking_api_get_booking"},{"parameters":{"adults_count":2,"board_type":"with_breakfas... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/external_booking_v1/external_booking_v1_group1.py | thinkingbox-bench-v1.0 |
external_booking_v1_group1.py:test_gbm_005 | travel_and_hospitality | external_booking_v1 | Hi, I'm Rachel Morrison, the coordinator for group booking GRP-49947174. My email is rachel.morrison@eventworks.net. We need to reduce our group from 5 rooms to 3 rooms - so please cancel 2 of the rooms. Can you help with this?
| You are Rachel Morrison, a group coordinator contacting support to reduce your group booking from 5 rooms to 3 rooms (cancelling 2 rooms). Your group booking ID is GRP-49947174 and your email is rachel.morrison@eventworks.net.
RULES:
- Do not invent or provide any data not present in the provided context.
- Do not cha... | {"booking_api_bookings":[{"adults_count":2,"board_type":"with_breakfast","booking_reference":"BKG-00045001","booking_status":"confirmed","booking_value":"320.00","check_in_date":"2025-10-02T16:00:00Z","check_out_date":"2025-10-04T11:00:00Z","children_count":0,"corporate_account_id":null,"created_at":"2025-09-01T10:00:0... | [{"parameters":{"group_booking_id":"GRP-49947174"},"tool":"booking_api_get_group_booking"},{"parameters":{"email":"rachel.morrison@eventworks.net"},"tool":"crm_api_get_customer_profile"},{"parameters":{"hotel_id":"HTL-00087432"},"tool":"hotel_partner_api_get_hotel_info"},{"parameters":{"booking_reference":"BKG-00045001... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/external_booking_v1/external_booking_v1_group1.py | thinkingbox-bench-v1.0 |
external_booking_v1_group1.py:test_gbm_006 | travel_and_hospitality | external_booking_v1 | Hello, I need to change the check-in date for my group booking.
| You are Patricia Williams, a group coordinator contacting StayBridge support to change the check-in date for your group booking. You want to move the entire stay by 2 days while maintaining the same duration.
Only if you are asked about your name or who you are — tell the agent you are Patricia Williams, the coordinat... | {"booking_api_bookings":[{"adults_count":2,"board_type":"with_breakfast","booking_reference":"BKG-64887701","booking_status":"confirmed","booking_value":"540.00","check_in_date":"2025-10-12T15:00:00Z","check_out_date":"2025-10-15T11:00:00Z","children_count":0,"corporate_account_id":null,"created_at":"2025-09-01T10:00:0... | [{"parameters":{"group_booking_id":"GRP-64887719"},"tool":"booking_api_get_group_booking"},{"parameters":{"hotel_id":"HTL-00087654"},"tool":"hotel_partner_api_get_hotel_info"},{"parameters":{"booking_reference":"BKG-64887701"},"tool":"booking_api_get_booking"},{"parameters":{"adults_count":2,"board_type":"with_breakfas... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/external_booking_v1/external_booking_v1_group1.py | thinkingbox-bench-v1.0 |
external_booking_v1_group1.py:test_gbm_008 | travel_and_hospitality | external_booking_v1 | Hi, I'm Sarah Thompson, the group coordinator for booking GRP-87429671. I reached out a few days ago about adding early check-in for all 12 rooms in our group - we're checking in on October 5th. Just wanted to follow up on this request. My email is sarah.thompson@eventplanning.com.
| You are Sarah Thompson, a group coordinator contacting support to follow up on an early check-in request for your group booking GRP-87429671 (12 rooms). You want early check-in added for all rooms.
RULES:
- Do not invent or provide any data not present in the provided context.
- Do not change your goal or switch topic... | {"booking_api_bookings":[{"adults_count":2,"board_type":"with_breakfast","booking_reference":"BKG-78451201","booking_status":"confirmed","booking_value":"280.00","check_in_date":"2025-10-05T15:00:00Z","check_out_date":"2025-10-07T11:00:00Z","children_count":0,"corporate_account_id":null,"created_at":"2025-09-15T10:00:0... | [{"parameters":{"group_booking_id":"GRP-87429671"},"tool":"booking_api_get_group_booking"},{"parameters":{"hotel_id":"HTL-45892010"},"tool":"hotel_partner_api_get_hotel_info"},{"parameters":{"email":"sarah.thompson@eventplanning.com"},"tool":"crm_api_get_customer_profile"},{"parameters":{"filter":"email eq 'sarah.thomp... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/external_booking_v1/external_booking_v1_group1.py | thinkingbox-bench-v1.0 |
external_booking_v1_group1.py:test_gbm_009 | travel_and_hospitality | external_booking_v1 | Hi, I'm Margaret Chen, the group coordinator for booking GRP-72423884. My email is margaret.chen@nexusevents.com. We urgently need to extend our stay by one additional night - so change the check-out date for all 15 rooms in the group. Our check-in is tomorrow and I need to get this sorted as quickly as possible. Can y... | You are Margaret Chen, a group coordinator for a corporate event, contacting support to extend the check-out date by 1 night for all 15 rooms in your group booking GRP-72423884. Check-in is tomorrow so you're feeling some urgency. You understand that changes may involve fees and approval processes.
RULES:
- Do not inv... | {"booking_api_bookings":[{"adults_count":2,"board_type":"with_breakfast","booking_reference":"BKG-00072001","booking_status":"confirmed","booking_value":"600.00","check_in_date":"2025-10-02T18:00:00Z","check_out_date":"2025-10-05T11:00:00Z","children_count":0,"corporate_account_id":null,"created_at":"2025-09-15T10:00:0... | [{"parameters":{"group_booking_id":"GRP-72423884"},"tool":"booking_api_get_group_booking"},{"parameters":{"booking_reference":"BKG-00072001"},"tool":"booking_api_get_booking"},{"parameters":{"hotel_id":"HTL-00045678"},"tool":"hotel_partner_api_get_hotel_info"},{"parameters":{"customer_id":"CUS-00034567"},"tool":"crm_ap... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/external_booking_v1/external_booking_v1_group1.py | thinkingbox-bench-v1.0 |
external_booking_v1_group1.py:test_gbm_010 | travel_and_hospitality | external_booking_v1 | Hi, I'm Rachel Martinez, the coordinator for group booking GRP-67468071. My email is rachel.martinez@eventgroup.org. I reached out about a day ago to request changing the meal plan from breakfast included to half-board for all 6 rooms in our group, but I haven't heard back yet. Can you please help move this along? Our ... | You are Rachel Martinez, a group coordinator following up on a board type modification request for group booking GRP-67468071.
RULES:
- Do not invent or provide any data not present in the provided context.
- Do not change your goal or switch topics.
- If asked for the same info, provide it again.
- Remain focused, cl... | {"booking_api_bookings":[{"adults_count":2,"board_type":"with_breakfast","booking_reference":"BKG-00001001","booking_status":"confirmed","booking_value":"200.00","check_in_date":"2025-10-03T10:00:00Z","check_out_date":"2025-10-05T11:00:00Z","children_count":0,"corporate_account_id":null,"created_at":"2025-09-15T10:00:0... | [{"parameters":{"group_booking_id":"GRP-67468071"},"tool":"booking_api_get_group_booking"},{"parameters":{"booking_reference":"BKG-00001001"},"tool":"booking_api_get_booking"},{"parameters":{"hotel_id":"HTL-00045678"},"tool":"hotel_partner_api_get_hotel_info"},{"parameters":{"customer_id":"CUS-00012345"},"tool":"crm_ap... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/external_booking_v1/external_booking_v1_group1.py | thinkingbox-bench-v1.0 |
external_booking_v1_group1.py:test_gbm_011 | travel_and_hospitality | external_booking_v1 | Hello, I need to change the check-in date for my group booking.
| You are Marcus Reynolds, a group coordinator for a corporate event. You need to change the check-in date for your group booking. You want to keep the same stay duration (2 nights).
Only if you are asked about your booking reference or confirmation number — tell the agent it is GRP-76038597.
Only if you are asked about... | {"booking_api_bookings":[{"adults_count":2,"board_type":"with_breakfast","booking_reference":"BKG-00001001","booking_status":"confirmed","booking_value":"400.00","check_in_date":"2025-10-15T15:00:00Z","check_out_date":"2025-10-17T11:00:00Z","children_count":0,"corporate_account_id":null,"created_at":"2025-09-01T10:00:0... | [{"parameters":{"group_booking_id":"GRP-76038597"},"tool":"booking_api_get_group_booking"},{"parameters":{"hotel_id":"HTL-00012345"},"tool":"hotel_partner_api_get_hotel_info"},{"parameters":{"email":"marcus.reynolds@tradeconnect.org"},"tool":"crm_api_get_customer_profile"},{"parameters":{"adults_count":2,"board_type":"... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/external_booking_v1/external_booking_v1_group1.py | thinkingbox-bench-v1.0 |
external_booking_v1_group1.py:test_gbm_012 | travel_and_hospitality | external_booking_v1 | Hi, I'm Margaret Chen, the group coordinator for booking GRP-70348247. My email is margaret.chen@eventplanners.org. We have 18 rooms booked for October 10th and I'd like to upgrade 10 of those rooms from standard to deluxe rooms. Can you help me with this modification?
| You are Margaret Chen, a group coordinator contacting support to request a room type upgrade for your group booking.
CONTEXT:
- Group booking ID: GRP-70348247
- You want to upgrade 10 of the 18 rooms from standard room to deluxe room
- Check-in date: October 10, 2025
- Hotel: Riverside Conference Center in Chicago
RU... | {"booking_api_bookings":[{"adults_count":2,"board_type":"with_breakfast","booking_reference":"BKG-70001001","booking_status":"confirmed","booking_value":"450.00","check_in_date":"2025-10-10T15:00:00Z","check_out_date":"2025-10-13T11:00:00Z","children_count":0,"corporate_account_id":null,"created_at":"2025-08-15T10:00:0... | [{"parameters":{"group_booking_id":"GRP-70348247"},"tool":"booking_api_get_group_booking"},{"parameters":{"hotel_id":"HTL-67891234"},"tool":"hotel_partner_api_get_hotel_info"},{"parameters":{"email":"margaret.chen@eventplanners.org"},"tool":"crm_api_get_customer_profile"},{"parameters":{"adults_count":2,"board_type":"w... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/external_booking_v1/external_booking_v1_group1.py | thinkingbox-bench-v1.0 |
external_booking_v1_group1.py:test_gbm_014 | travel_and_hospitality | external_booking_v1 | Hi, I'm Rebecca Martinez, the group coordinator for booking GRP-27484677. I urgently need to change our check-in date from October 4th to October 5th for all 16 rooms - our conference schedule has changed and we need this resolved quickly. I actually reached out about this a couple days ago but haven't heard back with ... | You are Rebecca Martinez, a group coordinator who needs to change the check-in date for your 16-room group booking from October 4 to October 5 due to a conference schedule change. You previously contacted support about this 2 days ago but the issue is still unresolved.
RULES:
- Do not invent or provide any data not pr... | {"booking_api_bookings":[{"adults_count":2,"board_type":"with_breakfast","booking_reference":"BKG-00027001","booking_status":"confirmed","booking_value":"300.00","check_in_date":"2025-10-04T15:00:00Z","check_out_date":"2025-10-07T11:00:00Z","children_count":0,"corporate_account_id":null,"created_at":"2025-09-01T10:00:0... | [{"parameters":{"group_booking_id":"GRP-27484677"},"tool":"booking_api_get_group_booking"},{"parameters":{"hotel_id":"HTL-00027484"},"tool":"hotel_partner_api_get_hotel_info"},{"parameters":{"email":"rebecca.martinez@eventgroup.com"},"tool":"crm_api_get_customer_profile"},{"parameters":{"filter":"booking_reference eq '... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/external_booking_v1/external_booking_v1_group1.py | thinkingbox-bench-v1.0 |
external_booking_v1_group1.py:test_gbm_015 | travel_and_hospitality | external_booking_v1 | Hi there, I'm the coordinator for a group booking and need to make a change. My name is Sarah Johnson, email sarah.johnson@eventcorp.net. Our group booking ID is GRP-21465840. We have 5 rooms booked but I need to upgrade 2 of them from deluxe rooms to suites. The other 3 rooms should stay as they are. Can you help with... | You are Sarah Johnson, a group coordinator for a corporate event. You're contacting support to upgrade 2 of the 5 rooms in your group booking from deluxe rooms to suites. You don't have a preference for which specific 2 rooms get upgraded - you're fine with the agent selecting them.
RULES:
- Do not invent or provide a... | {"booking_api_bookings":[{"adults_count":2,"board_type":"with_breakfast","booking_reference":"BKG-00001001","booking_status":"confirmed","booking_value":"340.00","check_in_date":"2025-10-07T15:00:00Z","check_out_date":"2025-10-09T11:00:00Z","children_count":0,"corporate_account_id":null,"created_at":"2025-08-15T10:00:0... | [{"parameters":{"group_booking_id":"GRP-21465840"},"tool":"booking_api_get_group_booking"},{"parameters":{"hotel_id":"HTL-00045678"},"tool":"hotel_partner_api_get_hotel_info"},{"parameters":{"email":"sarah.johnson@eventcorp.net"},"tool":"crm_api_get_customer_profile"},{"parameters":{"booking_reference":"BKG-00001001"},... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/external_booking_v1/external_booking_v1_group1.py | thinkingbox-bench-v1.0 |
external_booking_v1_group1.py:test_gbm_016 | travel_and_hospitality | external_booking_v1 | Hi, I'm Patricia Morgan, the group coordinator for booking GRP-44997278. My email is patricia.morgan@travelsync.com. I need to upgrade the meal plan for 3 of our 10 rooms from without breakfast to full board. The other 7 rooms should stay as they are. Can you help me with this?
| You are Patricia Morgan, a group coordinator contacting support to request a partial board type modification for your group booking. You want to change 3 out of 10 rooms from without_breakfast to full_board. You do not have a preference for which specific rooms get upgraded - you're fine with any 3 rooms being selected... | {"booking_api_bookings":[{"adults_count":2,"board_type":"without_breakfast","booking_reference":"BKG-00100001","booking_status":"confirmed","booking_value":"450.00","check_in_date":"2025-10-09T15:00:00Z","check_out_date":"2025-10-12T11:00:00Z","children_count":0,"corporate_account_id":null,"created_at":"2025-08-15T10:0... | [{"parameters":{"group_booking_id":"GRP-44997278"},"tool":"booking_api_get_group_booking"},{"parameters":{"booking_reference":"BKG-00100001"},"tool":"booking_api_get_booking"},{"parameters":{"hotel_id":"HTL-00044997"},"tool":"hotel_partner_api_get_hotel_info"},{"parameters":{"email":"patricia.morgan@travelsync.com"},"t... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/external_booking_v1/external_booking_v1_group1.py | thinkingbox-bench-v1.0 |
external_booking_v1_group1.py:test_gbm_017 | travel_and_hospitality | external_booking_v1 | Hello, I'm Rachel Henderson, the coordinator for group booking GRP-33963605. My email is rachel.henderson@eventsco.com. I need to change the check-in date for only 4 of our 8 rooms - some of our team members need to arrive a day earlier, on October 5th instead of October 6th. The other 4 rooms should stay on the origin... | You are Rachel Henderson, a group coordinator for an events company. You have an 8-room group booking at City Budget Inn and need to modify the check-in date for only 4 of the rooms to arrive one day earlier (October 5 instead of October 6). The remaining 4 rooms should keep the original check-in date.
RULES:
- Do not... | {"booking_api_bookings":[{"adults_count":2,"board_type":"with_breakfast","booking_reference":"BKG-00055001","booking_status":"confirmed","booking_value":"450.00","check_in_date":"2025-10-06T15:00:00Z","check_out_date":"2025-10-09T11:00:00Z","children_count":0,"corporate_account_id":null,"created_at":"2025-09-01T10:00:0... | [{"parameters":{"group_booking_id":"GRP-33963605"},"tool":"booking_api_get_group_booking"},{"parameters":{"hotel_id":"HTL-00045678"},"tool":"hotel_partner_api_get_hotel_info"},{"parameters":{"email":"rachel.henderson@eventsco.com"},"tool":"crm_api_get_customer_profile"},{"parameters":{"filter":"email eq 'rachel.henders... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/external_booking_v1/external_booking_v1_group1.py | thinkingbox-bench-v1.0 |
external_booking_v1_group1.py:test_gbm_018 | travel_and_hospitality | external_booking_v1 | Hi there, I'm Jennifer Martinez, the coordinator for group booking GRP-76627028. My email is jennifer.martinez@eventplanners.org. We have 15 rooms booked for our event checking in on October 4th, and I'd like to add a special request for connecting rooms for 6 of those rooms. Some of our attendees are traveling with fa... | You are Jennifer Martinez, a group coordinator for a corporate event. You're contacting StayBridge support to add connecting room requests for 6 of the 15 rooms in your group booking GRP-76627028.
RULES:
- Do not invent or provide any data not present in the provided context.
- Do not change your goal or switch topics... | {"booking_api_bookings":[{"adults_count":2,"board_type":"with_breakfast","booking_reference":"BKG-76627001","booking_status":"confirmed","booking_value":"300.00","check_in_date":"2025-10-04T15:00:00Z","check_out_date":"2025-10-06T11:00:00Z","children_count":0,"corporate_account_id":null,"created_at":"2025-09-15T10:00:0... | [{"parameters":{"group_booking_id":"GRP-76627028"},"tool":"booking_api_get_group_booking"},{"parameters":{"email":"jennifer.martinez@eventplanners.org"},"tool":"crm_api_get_customer_profile"},{"parameters":{"hotel_id":"HTL-00012345"},"tool":"hotel_partner_api_get_hotel_info"},{"parameters":{"filter":"email eq 'jennifer... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/external_booking_v1/external_booking_v1_group1.py | thinkingbox-bench-v1.0 |
external_booking_v1_group1.py:test_gsr_001 | travel_and_hospitality | external_booking_v1 | Hi, I'm Rachel Morrison, the coordinator for our group booking GRP-26217459. We have 12 rooms booked for a corporate retreat. I need to request a meeting room for 15 people on October 9th from 9 AM to 5 PM. We'll need a projector and whiteboard for our sessions. My email is rachel.morrison@nexustech.io. Can you help ar... | You are Rachel Morrison, a group coordinator for a corporate retreat. You are contacting support to request a meeting room at the hotel where your group is staying. Your group booking reference is GRP-26217459 with 12 rooms. You need a meeting room for 15 attendees on October 9, 2025 from 9 AM to 5 PM, with a projector... | {"booking_api_bookings":[{"adults_count":2,"board_type":"with_breakfast","booking_reference":"BKG-00045001","booking_status":"confirmed","booking_value":300.0,"check_in_date":"2025-10-08T15:00:00Z","check_out_date":"2025-10-10T11:00:00Z","children_count":0,"corporate_account_id":null,"created_at":"2025-09-01T10:00:00Z"... | [{"parameters":{"group_booking_id":"GRP-26217459"},"tool":"booking_api_get_group_booking"},{"parameters":{"hotel_id":"HTL-00045678"},"tool":"hotel_partner_api_get_hotel_info"},{"parameters":{"filter":"email eq 'rachel.morrison@nexustech.io'","table":"users"},"tool":"zendesk_get_items"},{"parameters":{"filter":"group_bo... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/external_booking_v1/external_booking_v1_group1.py | thinkingbox-bench-v1.0 |
external_booking_v1_group1.py:test_gsr_003 | travel_and_hospitality | external_booking_v1 | Hi, I'm Sarah Mitchell, the group coordinator for booking GRP-11724005. My email is sarah.mitchell@horizonlogistics.com. I need to arrange airport transportation for our entire group - we have 12 guests total arriving on the same flight at 2 PM on October 10th (the check-in date). We'd like a shuttle or van service fro... | You are Sarah Mitchell, a group coordinator contacting StayBridge support to arrange airport transportation for your group booking GRP-11724005. You have 12 guests arriving on a single flight at 2 PM on October 10th and need shuttle/van service from the airport to Comfort Stay Inn in Chicago.
RULES:
- Do not invent or... | {"booking_api_bookings":[{"adults_count":2,"board_type":"with_breakfast","booking_reference":"BKG-00011001","booking_status":"confirmed","booking_value":"300.00","check_in_date":"2025-10-10T15:00:00Z","check_out_date":"2025-10-12T11:00:00Z","children_count":0,"corporate_account_id":null,"created_at":"2025-09-01T10:00:0... | [{"parameters":{"group_booking_id":"GRP-11724005"},"tool":"booking_api_get_group_booking"},{"parameters":{"hotel_id":"HTL-88774521"},"tool":"hotel_partner_api_get_hotel_info"},{"parameters":{"email":"sarah.mitchell@horizonlogistics.com"},"tool":"crm_api_get_customer_profile"},{"parameters":{"filter":"group_booking_id e... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/external_booking_v1/external_booking_v1_group1.py | thinkingbox-bench-v1.0 |
external_booking_v1_group1.py:test_gsr_004 | travel_and_hospitality | external_booking_v1 | Hello, I'm Marcus Wellington, the coordinator for a group booking we have coming up - group ID GRP-04556238. My email is marcus.wellington@techfirm.org. I reached out a couple of days ago about some special requests for our group and wanted to follow up. We need: 1) a meeting room that can accommodate 20 people on Octo... | You are Marcus Wellington, a group coordinator for a group booking (GRP-04556238) with 15 rooms at the Metropolitan Grand Hotel. Your check-in is October 12th. You contacted support 2 days ago about three special requests (meeting room, catering, airport pickup) but haven't heard back yet, so you're following up. You w... | {"booking_api_bookings":[{"adults_count":2,"board_type":"with_breakfast","booking_reference":"BKG-00100001","booking_status":"confirmed","booking_value":"320.00","check_in_date":"2025-10-12T15:00:00Z","check_out_date":"2025-10-14T11:00:00Z","children_count":0,"corporate_account_id":null,"created_at":"2025-09-01T10:00:0... | [{"parameters":{"filter":"group_booking_id eq 'GRP-04556238'","table":"tickets"},"tool":"zendesk_get_items"},{"parameters":{"id":"TCK-69222196","table":"tickets"},"tool":"zendesk_get_item"},{"parameters":{"id":"TCK-69222196","item":{"status":"open"},"table":"tickets"},"tool":"zendesk_update_item"},{"parameters":{"group... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/external_booking_v1/external_booking_v1_group1.py | thinkingbox-bench-v1.0 |
external_booking_v1_group1.py:test_hdr_001 | travel_and_hospitality | external_booking_v1 | Hello, this is Patricia Hernandez from Oceanview Resort, hotel ID HTL-93792374. I'm reaching out about a date discrepancy we've noticed for booking BKG-74074821. Our hotel system shows the guest's check-in date as October 8th, but we received information that your StayBridge system has it listed as October 7th. The gue... | You are Patricia Hernandez, a hotel partner representative from Oceanview Resort contacting StayBridge support about a booking date discrepancy. You believe there may be a mismatch between your hotel's records and StayBridge's system for booking BKG-74074821.
RULES:
- Do not invent or provide any data not present in t... | {"booking_api_bookings":[{"adults_count":2,"board_type":"with_breakfast","booking_reference":"BKG-74074821","booking_status":"confirmed","booking_value":"450.00","check_in_date":"2025-10-07T15:00:00Z","check_out_date":"2025-10-10T11:00:00Z","children_count":0,"corporate_account_id":null,"created_at":"2025-09-15T10:00:0... | [{"parameters":{"filter":"booking_reference eq 'BKG-74074821'","table":"tickets"},"tool":"zendesk_get_items"},{"parameters":{"hotel_id":"HTL-93792374"},"tool":"hotel_partner_api_get_hotel_info"},{"parameters":{"filter":"email eq 'front.desk@oceanviewresort.com'","table":"users"},"tool":"zendesk_get_items"},{"parameters... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/external_booking_v1/external_booking_v1_group1.py | thinkingbox-bench-v1.0 |
external_booking_v1_group1.py:test_hdr_002 | travel_and_hospitality | external_booking_v1 | Hi, this is Patricia Gonzalez from City Center Hotel, hotel ID HTL-75946474. I'm following up on a date discrepancy issue I reported a few days ago for booking BKG-36713695. Your system shows the guest checked out on September 22nd, but according to our records the guest extended their stay directly with us and actuall... | You are Patricia Gonzalez, a hotel partner representative from City Center Hotel contacting StayBridge support about a checkout date discrepancy for booking BKG-36713695. You believe the checkout date should be September 24th instead of September 22nd because the guest arranged a 2-night extension directly with your ho... | {"booking_api_bookings":[{"adults_count":2,"board_type":"with_breakfast","booking_reference":"BKG-36713695","booking_status":"checked_out","booking_value":"400.00","check_in_date":"2025-09-20T15:00:00Z","check_out_date":"2025-09-22T11:00:00Z","children_count":0,"corporate_account_id":null,"created_at":"2025-09-15T10:00... | [{"parameters":{"filter":"booking_reference eq 'BKG-36713695'","table":"tickets"},"tool":"zendesk_get_items"},{"parameters":{"id":"TCK-94406409","item":{"status":"open"},"table":"tickets"},"tool":"zendesk_update_item"},{"parameters":{"booking_reference":"BKG-36713695"},"tool":"booking_api_get_booking"},{"parameters":{"... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/external_booking_v1/external_booking_v1_group1.py | thinkingbox-bench-v1.0 |
external_booking_v1_group1.py:test_hdr_004 | travel_and_hospitality | external_booking_v1 | Hello, this is Jennifer Martinez calling from Grand Plaza Hotel, hotel ID HTL-09521456. We have a discrepancy issue with booking BKG-23285884. Your StayBridge system shows this booking was for 3 adults, but when the guest checked in, only 1 person arrived. We had to hold a larger room for this reservation unnecessarily... | You are Jennifer Martinez, a representative from Grand Plaza Hotel (hotel ID: HTL-09521456, premium partner tier), contacting StayBridge support about a guest count discrepancy for booking BKG-23285884. Your hotel's records show only 1 guest arrived, but the StayBridge system shows 3 adults were booked. You want a char... | {"booking_api_bookings":[{"adults_count":3,"board_type":"with_breakfast","booking_reference":"BKG-23285884","booking_status":"checked_in","booking_value":"450.00","check_in_date":"2025-09-28T15:00:00Z","check_out_date":"2025-10-02T11:00:00Z","children_count":0,"corporate_account_id":null,"created_at":"2025-09-01T10:00:... | [{"parameters":{"hotel_id":"HTL-09521456"},"tool":"hotel_partner_api_get_hotel_info"},{"parameters":{"filter":"email eq 'contact@grandplazahotel.com'","table":"users"},"tool":"zendesk_get_items"},{"parameters":{"filter":"booking_reference eq 'BKG-23285884'","table":"tickets"},"tool":"zendesk_get_items"},{"parameters":{... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/external_booking_v1/external_booking_v1_group1.py | thinkingbox-bench-v1.0 |
external_booking_v1_group1.py:test_hdr_006 | travel_and_hospitality | external_booking_v1 | Hi, this is Marcus Bennett from Budget Stay Express, hotel ID HTL-51370985. I'm reaching out about a room type discrepancy for booking BKG-93174612. Our hotel system shows this booking as a suite, but StayBridge shows it as a deluxe_room. The guest was charged for a deluxe_room. I actually contacted you folks about thi... | You are Marcus Bennett, a hotel partner representative from Budget Stay Express contacting StayBridge support about a room type discrepancy for booking BKG-93174612. Your hotel's internal system shows the booking as a suite, but StayBridge shows deluxe_room. You need clarification on which is correct so you can prepare... | {"booking_api_bookings":[{"adults_count":2,"board_type":"without_breakfast","booking_reference":"BKG-93174612","booking_status":"confirmed","booking_value":"250.00","check_in_date":"2025-10-02T15:00:00Z","check_out_date":"2025-10-04T11:00:00Z","children_count":0,"corporate_account_id":null,"created_at":"2025-09-20T09:0... | [{"parameters":{"booking_reference":"BKG-93174612"},"tool":"booking_api_get_booking"},{"parameters":{"hotel_id":"HTL-51370985"},"tool":"hotel_partner_api_get_hotel_info"},{"parameters":{"filter":"booking_reference eq 'BKG-93174612'","table":"tickets"},"tool":"zendesk_get_items"},{"parameters":{"id":"TCK-00471138","item... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/external_booking_v1/external_booking_v1_group1.py | thinkingbox-bench-v1.0 |
external_booking_v1_group1.py:test_hdr_007 | travel_and_hospitality | external_booking_v1 | Hi, this is Sarah Mitchell from Riverside Inn, hotel ID HTL-26758692. We're seeing some concerning data discrepancies for booking BKG-61796405 between our hotel system and StayBridge. Our records show check-in date as October 5th, 4 guests, and a standard room - but we suspect these might not match your system. This lo... | You are Sarah Mitchell, a hotel partner representative from Riverside Inn contacting StayBridge support about data discrepancies for booking BKG-61796405.
CONTEXT:
- Your hotel system shows: check-in October 5th, 4 guests, standard room
- You believe there may be a system synchronization error
- You want StayBridge to... | {"booking_api_bookings":[{"adults_count":2,"board_type":"with_breakfast","booking_reference":"BKG-61796405","booking_status":"confirmed","booking_value":"450.00","check_in_date":"2025-10-06T15:00:00Z","check_out_date":"2025-10-08T11:00:00Z","children_count":0,"corporate_account_id":null,"created_at":"2025-09-15T10:30:0... | [{"parameters":{"filter":"booking_reference eq 'BKG-61796405'","table":"tickets"},"tool":"zendesk_get_items"},{"parameters":{"booking_reference":"BKG-61796405"},"tool":"booking_api_get_booking"},{"parameters":{"hotel_id":"HTL-26758692"},"tool":"hotel_partner_api_get_hotel_info"},{"parameters":{"filter":"email eq 'opera... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/external_booking_v1/external_booking_v1_group1.py | thinkingbox-bench-v1.0 |
external_booking_v1_group1.py:test_hpv_001 | travel_and_hospitality | external_booking_v1 | Hi, this is the front desk from Oceanview Resort, hotel ID HTL-37735158. I need to verify the guest details for a booking we have coming up. The booking reference is BKG-50643171. Can you confirm the guest name, check-in and check-out dates, room type, and guest count for us?
| You are a hotel partner representative working at the front desk of Oceanview Resort. You are contacting StayBridge support to verify guest details for an upcoming booking (BKG-50643171) at your hotel.
RULES:
- Do not invent or provide any data not present in the provided context.
- Do not change your goal or switch t... | {"booking_api_bookings":[{"adults_count":2,"board_type":"with_breakfast","booking_reference":"BKG-50643171","booking_status":"confirmed","booking_value":"675.00","check_in_date":"2025-10-05T15:00:00Z","check_out_date":"2025-10-08T11:00:00Z","children_count":1,"corporate_account_id":null,"created_at":"2025-09-15T10:00:0... | [{"parameters":{"hotel_id":"HTL-37735158"},"tool":"hotel_partner_api_get_hotel_info"},{"parameters":{"filter":"email eq 'frontdesk@oceanviewresort.com'","table":"users"},"tool":"zendesk_get_items"},{"parameters":{"filter":"booking_reference eq 'BKG-50643171'","table":"tickets"},"tool":"zendesk_get_items"},{"parameters"... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/external_booking_v1/external_booking_v1_group1.py | thinkingbox-bench-v1.0 |
external_booking_v1_group1.py:test_hpv_002 | travel_and_hospitality | external_booking_v1 | Hi, this is Rebecca from Mountain Lodge Inn front desk. I need to verify the check-in date for booking BKG-31839335. Our hotel records show the guest is arriving on October 10th, 2025, but the guest called us and mentioned they thought their check-in was October 9th. Can you please confirm what date is in your system? ... | You are Rebecca Winters, a front desk representative from Mountain Lodge Inn (a StayBridge hotel partner). You are contacting StayBridge support to verify booking dates because there's a discrepancy between your hotel records (showing check-in 2025-10-10) and what the guest claims (2025-10-09). You want to know the cor... | {"booking_api_bookings":[{"adults_count":2,"board_type":"with_breakfast","booking_reference":"BKG-31839335","booking_status":"confirmed","booking_value":"320.00","check_in_date":"2025-10-10T15:00:00Z","check_out_date":"2025-10-12T11:00:00Z","children_count":0,"corporate_account_id":null,"created_at":"2025-09-01T10:00:0... | [{"parameters":{"hotel_id":"HTL-39005329"},"tool":"hotel_partner_api_get_hotel_contact"},{"parameters":{"filter":"email eq 'frontdesk@mountainlodgeinn.com'","table":"users"},"tool":"zendesk_get_items"},{"parameters":{"filter":"booking_reference eq 'BKG-31839335'","table":"tickets"},"tool":"zendesk_get_items"},{"paramet... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/external_booking_v1/external_booking_v1_group1.py | thinkingbox-bench-v1.0 |
external_booking_v1_group1.py:test_hpv_003 | travel_and_hospitality | external_booking_v1 | Hello, I'm calling from Budget Stay Express hotel. We have a situation with booking BKG-50240268 - the guest is claiming they booked a suite, but in our system it shows they're assigned to a standard room. Could you check your records and verify what room type was actually booked? We need to clarify this discrepancy wi... | You are a hotel partner representative from Budget Stay Express contacting StayBridge support about a room type discrepancy. The guest claims they booked a suite but your hotel records show a standard room.
RULES:
- Do not invent or provide any data not present in the provided context.
- Do not change your goal or swi... | {"booking_api_bookings":[{"adults_count":2,"board_type":"with_breakfast","booking_reference":"BKG-50240268","booking_status":"confirmed","booking_value":"320.00","check_in_date":"2025-10-06T15:00:00Z","check_out_date":"2025-10-08T11:00:00Z","children_count":0,"corporate_account_id":null,"created_at":"2025-09-15T10:00:0... | [{"parameters":{"filter":"booking_reference eq 'BKG-50240268'","table":"tickets"},"tool":"zendesk_get_items"},{"parameters":{"booking_reference":"BKG-50240268"},"tool":"booking_api_get_booking"},{"parameters":{"hotel_id":"HTL-21020539"},"tool":"hotel_partner_api_get_hotel_info"},{"parameters":{"filter":"email eq 'opera... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/external_booking_v1/external_booking_v1_group1.py | thinkingbox-bench-v1.0 |
external_booking_v1_group1.py:test_hpv_005 | travel_and_hospitality | external_booking_v1 | Hello, this is Rebecca Martinez calling from City Center Hotel, hotel ID HTL-11592124. I need to verify a booking reference with you. We have a guest at our front desk who is showing us a confirmation email with booking reference BKG-99856984, but we can't find this reservation in our records. Can you check if this is ... | You are Rebecca Martinez, a front desk representative from City Center Hotel (hotel_id: HTL-11592124), a standard tier partner hotel. You are contacting StayBridge support to verify a booking reference that a guest presented to you. The guest showed a confirmation email with booking reference BKG-99856984, but you cann... | {"booking_api_bookings":[],"booking_api_group_bookings":[],"booking_api_hotel_inventory":[],"corporate_api_corporate_accounts":[],"crm_api_customer_profiles":[],"hotel_partner_api_hotels":[{"accessible_rooms_available":true,"amenities":["wifi","parking","business_center"],"contact_email":"frontdesk@citycenterhotel.com"... | [{"parameters":{"hotel_id":"HTL-11592124"},"tool":"hotel_partner_api_get_hotel_info"},{"parameters":{"filter":"booking_reference eq 'BKG-99856984'","table":"tickets"},"tool":"zendesk_get_items"},{"parameters":{"booking_reference":"BKG-99856984"},"tool":"payment_api_get_transaction_history"},{"parameters":{"filter":"ema... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/external_booking_v1/external_booking_v1_group1.py | thinkingbox-bench-v1.0 |
external_booking_v1_group1.py:test_hpv_006 | travel_and_hospitality | external_booking_v1 | Hi, this is Maria from the front desk at Riverside Inn, hotel ID HTL-96965328. I need to verify a booking - reference number BKG-71012269. We have a guest who just arrived at our property expecting to check in today, but we can't find this reservation in our system. Can you please confirm the booking details for me?
| You are Maria Delgado, a front desk representative at Riverside Inn (hotel ID: HTL-96965328), a hotel partner of StayBridge. You are contacting support to verify booking BKG-71012269 because a guest named Thomas Reynolds has arrived expecting to check in today, but you cannot locate the reservation in your hotel's syst... | {"booking_api_bookings":[{"adults_count":2,"board_type":"with_breakfast","booking_reference":"BKG-71012269","booking_status":"cancelled","booking_value":"275.00","check_in_date":"2025-10-01T15:00:00Z","check_out_date":"2025-10-03T11:00:00Z","children_count":0,"corporate_account_id":null,"created_at":"2025-09-15T09:30:0... | [{"parameters":{"filter":"booking_reference eq 'BKG-71012269'","table":"tickets"},"tool":"zendesk_get_items"},{"parameters":{"hotel_id":"HTL-96965328"},"tool":"hotel_partner_api_get_hotel_info"},{"parameters":{"filter":"email eq 'frontdesk@riversideinn.com'","table":"users"},"tool":"zendesk_get_items"},{"parameters":{"... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/external_booking_v1/external_booking_v1_group1.py | thinkingbox-bench-v1.0 |
external_booking_v1_group1.py:test_hpv_008 | travel_and_hospitality | external_booking_v1 | Hello, this is Maria Gonzalez from Beach Resort & Spa, hotel ID HTL-15654527. I'm following up on our group booking GRP-11116152 - we have 6 rooms arriving soon and I need to verify the guest names for each individual booking reference. Can you provide me with the complete guest list for this group? My email is maria.g... | You are Maria Gonzalez, a hotel partner representative from Beach Resort & Spa (a premium tier hotel partner). You are contacting support to verify guest names for all 6 rooms in group booking GRP-11116152. You previously contacted about this same issue yesterday and have an open ticket.
RULES:
- Do not invent or prov... | {"booking_api_bookings":[{"adults_count":2,"board_type":"with_breakfast","booking_reference":"BKG-00001001","booking_status":"confirmed","booking_value":"300.00","check_in_date":"2025-10-05T15:00:00Z","check_out_date":"2025-10-08T11:00:00Z","children_count":0,"corporate_account_id":null,"created_at":"2025-09-15T10:00:0... | [{"parameters":{"group_booking_id":"GRP-11116152"},"tool":"booking_api_get_group_booking"},{"parameters":{"filter":"booking_reference eq 'BKG-00001001'","table":"tickets"},"tool":"zendesk_get_items"},{"parameters":{"booking_reference":"BKG-00001001"},"tool":"booking_api_get_booking"},{"parameters":{"customer_id":"CUS-0... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/external_booking_v1/external_booking_v1_group1.py | thinkingbox-bench-v1.0 |
external_booking_v1_group1.py:test_psc_001 | travel_and_hospitality | external_booking_v1 | Hi, I just checked out from my stay yesterday and I need to file a complaint. I'm Michelle Turner, email michelle.turner@outlook.com, booking reference BKG-01845146. The service was absolutely terrible. The front desk staff was incredibly rude when I asked questions, room service took 2 hours to deliver our food, and h... | You are Michelle Turner, a customer who just completed a 2-night stay and is extremely dissatisfied with the service you received. You are filing a complaint about three specific issues: rude front desk staff, a 2-hour delay for room service, and housekeeping that never showed up despite multiple requests.
RULES:
- Do... | {"booking_api_bookings":[{"adults_count":2,"board_type":"with_breakfast","booking_reference":"BKG-01845146","booking_status":"checked_out","booking_value":"420.00","check_in_date":"2025-09-28T15:00:00Z","check_out_date":"2025-09-30T11:00:00Z","children_count":0,"corporate_account_id":null,"created_at":"2025-09-14T10:00... | [{"parameters":{"filter":"booking_reference eq 'BKG-01845146'","table":"tickets"},"tool":"zendesk_get_items"},{"parameters":{"booking_reference":"BKG-01845146"},"tool":"booking_api_get_booking"},{"parameters":{"customer_id":"CUS-00000006"},"tool":"crm_api_get_customer_profile"},{"parameters":{"filter":"email eq 'michel... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/external_booking_v1/external_booking_v1_group1.py | thinkingbox-bench-v1.0 |
external_booking_v1_group1.py:test_psc_003 | travel_and_hospitality | external_booking_v1 | Hi, I just checked out of my stay at Riverside Suites yesterday and I need to file a complaint. My booking reference is BKG-85149368 and my name is Marcus Wellington (email: marcus.wellington@protonmail.com). There was incredibly loud construction happening right next to our room that started at 7 AM every single day o... | You are Marcus Wellington, a platinum-tier loyalty customer who just completed a 4-night stay at Riverside Suites. You are contacting support to complain about construction noise that disrupted your entire stay.
Your complaint details:
- Construction started at 7 AM every morning
- It affected all 4 nights of your sta... | {"booking_api_bookings":[{"adults_count":2,"board_type":"with_breakfast","booking_reference":"BKG-85149368","booking_status":"checked_out","booking_value":"890.00","check_in_date":"2025-09-26T15:00:00Z","check_out_date":"2025-09-30T12:00:00Z","children_count":0,"corporate_account_id":null,"created_at":"2025-09-01T10:00... | [{"parameters":{"booking_reference":"BKG-85149368"},"tool":"booking_api_get_booking"},{"parameters":{"customer_id":"CUS-00000006"},"tool":"crm_api_get_customer_profile"},{"parameters":{"hotel_id":"HTL-00012350"},"tool":"hotel_partner_api_get_hotel_info"},{"parameters":{"filter":"booking_reference eq 'BKG-85149368'","ta... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/external_booking_v1/external_booking_v1_group1.py | thinkingbox-bench-v1.0 |
external_booking_v1_group1.py:test_psc_004 | travel_and_hospitality | external_booking_v1 | Hi, I'm reaching out about a really frustrating experience during my recent stay. My name is Marcus Webb, email marcus.webb@fastmail.net, and my booking reference is BKG-99809402. The WiFi didn't work for my entire stay - I reported it to the front desk multiple times but nothing was ever fixed. I had to use my mobile ... | You are Marcus Webb, a customer contacting StayBridge support about a post-stay complaint regarding WiFi issues during your recent hotel stay (booking BKG-99809402). The WiFi did not work for your entire 2-night stay despite reporting the problem to the front desk multiple times. You had to use your mobile data for wor... | {"booking_api_bookings":[{"adults_count":2,"board_type":"with_breakfast","booking_reference":"BKG-99809402","booking_status":"checked_out","booking_value":"310.00","check_in_date":"2025-09-23T15:00:00Z","check_out_date":"2025-09-25T11:00:00Z","children_count":0,"corporate_account_id":null,"created_at":"2025-09-10T14:30... | [{"parameters":{"email":"marcus.webb@fastmail.net"},"tool":"crm_api_get_customer_profile"},{"parameters":{"booking_reference":"BKG-99809402"},"tool":"booking_api_get_booking"},{"parameters":{"hotel_id":"HTL-88341276"},"tool":"hotel_partner_api_get_hotel_info"},{"parameters":{"filter":"booking_reference eq 'BKG-99809402... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/external_booking_v1/external_booking_v1_group1.py | thinkingbox-bench-v1.0 |
external_booking_v1_group1.py:test_psc_005 | travel_and_hospitality | external_booking_v1 | Hello, I'm Marcus Wellington and I need to file a complaint about my recent stay. My email is marcus.wellington@horizon.net and my booking reference is BKG-61201836. I checked out on September 22nd and I had some really disappointing experiences with the staff. The valet was incredibly rude when I arrived and throughou... | You are Marcus Wellington, a platinum tier customer contacting StayBridge support to file a complaint about poor service during your recent hotel stay. You experienced rude valet service and a concierge who refused to help with restaurant reservations. You have email correspondence with hotel staff as evidence of these... | {"booking_api_bookings":[{"adults_count":2,"board_type":"with_breakfast","booking_reference":"BKG-61201836","booking_status":"checked_out","booking_value":"1250.00","check_in_date":"2025-09-17T15:00:00Z","check_out_date":"2025-09-22T10:00:00Z","children_count":0,"corporate_account_id":null,"created_at":"2025-08-10T14:3... | [{"parameters":{"filter":"email eq 'marcus.wellington@horizon.net'","table":"users"},"tool":"zendesk_get_items"},{"parameters":{"filter":"booking_reference eq 'BKG-61201836'","table":"tickets"},"tool":"zendesk_get_items"},{"parameters":{"booking_reference":"BKG-61201836"},"tool":"booking_api_get_booking"},{"parameters"... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/external_booking_v1/external_booking_v1_group1.py | thinkingbox-bench-v1.0 |
external_booking_v1_group1.py:test_psc_008 | travel_and_hospitality | external_booking_v1 | Hello, I just checked out from my recent stay and I'm rather disappointed. My name is Victoria Sterling, email victoria.sterling@proton.me, and my booking reference is BKG-80957015. The room had several issues - the minibar wasn't restocked at all, the coffee maker was dirty when I tried to use it, and there was a smal... | You are Victoria Sterling, a platinum tier customer who just checked out from Harbor View Suites. You're disappointed about minor room condition issues during your stay but remain polite and reasonable. You acknowledge the issues were cosmetic in nature.
RULES:
- Do not invent or provide any data not present in the pr... | {"booking_api_bookings":[{"adults_count":2,"board_type":"with_breakfast","booking_reference":"BKG-80957015","booking_status":"checked_out","booking_value":"720.00","check_in_date":"2025-09-27T15:00:00Z","check_out_date":"2025-09-30T14:00:00Z","children_count":0,"corporate_account_id":null,"created_at":"2025-09-20T10:00... | [{"parameters":{"booking_reference":"BKG-80957015"},"tool":"booking_api_get_booking"},{"parameters":{"customer_id":"CUS-00000006"},"tool":"crm_api_get_customer_profile"},{"parameters":{"hotel_id":"HTL-00027891"},"tool":"hotel_partner_api_get_hotel_info"},{"parameters":{"filter":"email eq 'victoria.sterling@proton.me'",... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/external_booking_v1/external_booking_v1_group1.py | thinkingbox-bench-v1.0 |
external_booking_v1_group1.py:test_psc_009 | travel_and_hospitality | external_booking_v1 | Hi, I need to report an issue with a recent stay. My name is Margaret Wilson, email margaret.wilson@outlook.com, and my booking reference is BKG-43039117. The bathroom in my room had mold in the corner - I only noticed it on day 2 of my stay. I reported it to the front desk but they told me no other rooms were availabl... | You are Margaret Wilson, a customer who recently completed a stay at a hotel booked through StayBridge. You discovered mold in your bathroom on day 2 of your stay, reported it to the hotel staff, but were told no alternative rooms were available. You have photos of the mold as evidence.
RULES:
- Do not invent or provi... | {"booking_api_bookings":[{"adults_count":2,"board_type":"with_breakfast","booking_reference":"BKG-43039117","booking_status":"checked_out","booking_value":"560.00","check_in_date":"2025-09-23T15:00:00Z","check_out_date":"2025-09-26T10:00:00Z","children_count":0,"corporate_account_id":null,"created_at":"2025-09-10T14:00... | [{"parameters":{"email":"margaret.wilson@outlook.com"},"tool":"crm_api_get_customer_profile"},{"parameters":{"booking_reference":"BKG-43039117"},"tool":"booking_api_get_booking"},{"parameters":{"hotel_id":"HTL-00056789"},"tool":"hotel_partner_api_get_hotel_info"},{"parameters":{"filter":"email eq 'margaret.wilson@outlo... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/external_booking_v1/external_booking_v1_group1.py | thinkingbox-bench-v1.0 |
external_booking_v1_group1.py:test_psc_010 | travel_and_hospitality | external_booking_v1 | Hi, I just checked out of my hotel yesterday and I need to file a complaint. My name is Marcus Gray, email marcus.gray@hotmail.com, booking reference BKG-89638346. The air conditioning in my room was completely broken during my entire stay. It was 95 degrees outside and my room was like a sauna - I literally couldn't s... | You are Marcus Gray, a customer who just checked out of Riverside Budget Inn in Phoenix after a terrible stay due to completely broken air conditioning. You are contacting StayBridge support to file a complaint and seek compensation.
RULES:
- Do not invent or provide any data not present in the provided context.
- Do ... | {"booking_api_bookings":[{"adults_count":2,"board_type":"without_breakfast","booking_reference":"BKG-89638346","booking_status":"checked_out","booking_value":"195.00","check_in_date":"2025-09-28T15:00:00Z","check_out_date":"2025-09-30T11:00:00Z","children_count":0,"corporate_account_id":null,"created_at":"2025-09-15T10... | [{"parameters":{"filter":"email eq 'marcus.gray@hotmail.com'","table":"users"},"tool":"zendesk_get_items"},{"parameters":{"filter":"booking_reference eq 'BKG-89638346'","table":"tickets"},"tool":"zendesk_get_items"},{"parameters":{"booking_reference":"BKG-89638346"},"tool":"booking_api_get_booking"},{"parameters":{"cus... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/external_booking_v1/external_booking_v1_group1.py | thinkingbox-bench-v1.0 |
external_booking_v1_group1.py:test_psc_011 | travel_and_hospitality | external_booking_v1 | Hi, I'm extremely frustrated and need help with my recent stay. My name is Marcus Riley, email marcus.riley@hotmail.com, and my booking reference is BKG-57871331. I found BED BUGS in the mattress on the second night of my stay! I had to call the front desk at 2 AM and they moved me to another room. This was absolutely ... | You are Marcus Riley, a frustrated VIP customer who had a terrible hotel experience with bed bugs. You already reported this issue 2 days ago and are following up because you haven't received resolution.
RULES:
- Do not invent or provide any data not present in the provided context.
- Do not change your goal or switch... | {"booking_api_bookings":[{"adults_count":2,"board_type":"with_breakfast","booking_reference":"BKG-57871331","booking_status":"checked_out","booking_value":"480.00","check_in_date":"2025-09-27T15:00:00Z","check_out_date":"2025-09-29T10:00:00Z","children_count":0,"corporate_account_id":null,"created_at":"2025-09-20T10:00... | [{"parameters":{"filter":"booking_reference eq 'BKG-57871331'","table":"tickets"},"tool":"zendesk_get_items"},{"parameters":{"id":"TCK-50983930","item":{"status":"open"},"table":"tickets"},"tool":"zendesk_update_item"},{"parameters":{"booking_reference":"BKG-57871331"},"tool":"booking_api_get_booking"},{"parameters":{"... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/external_booking_v1/external_booking_v1_group1.py | thinkingbox-bench-v1.0 |
external_booking_v1_group1.py:test_psc_012 | travel_and_hospitality | external_booking_v1 | Hi, I need to report a serious safety issue from my recent stay. I'm Marcus Brennan, email marcus.brennan@outlook.com, and my booking reference is BKG-10310518. The hot water in my room was dangerously scalding - I nearly got burned when I tried to shower. There was no way to adjust the temperature properly, the shower... | You are Marcus Brennan, a platinum tier loyalty customer who just completed a stay at Premium Plaza Hotel. You experienced a serious safety issue where the hot water was scalding hot and nearly burned you. The shower had no functioning temperature controls, forcing you to use the gym facilities to shower during your en... | {"booking_api_bookings":[{"adults_count":2,"board_type":"with_breakfast","booking_reference":"BKG-10310518","booking_status":"checked_out","booking_value":"1450.00","check_in_date":"2025-09-28T15:00:00Z","check_out_date":"2025-09-30T12:00:00Z","children_count":0,"corporate_account_id":null,"created_at":"2025-09-15T10:0... | [{"parameters":{"booking_reference":"BKG-10310518"},"tool":"booking_api_get_booking"},{"parameters":{"customer_id":"CUS-00045678"},"tool":"crm_api_get_customer_profile"},{"parameters":{"hotel_id":"HTL-00098765"},"tool":"hotel_partner_api_get_hotel_info"},{"parameters":{"filter":"email eq 'marcus.brennan@outlook.com'","... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/external_booking_v1/external_booking_v1_group1.py | thinkingbox-bench-v1.0 |
external_booking_v1_group1.py:test_psc_016 | travel_and_hospitality | external_booking_v1 | Hi, I'm Marcus Reynolds and I stayed at The Harrington Grand in Chicago recently. My booking reference is BKG-10801326 and my email is marcus.reynolds@cloudtech.io. I have a billing issue - I was charged twice for room service. There's an $85 charge that appears twice on my credit card statement. I have my statement ri... | You are Marcus Reynolds, a customer who stayed at The Harrington Grand hotel and discovered a duplicate room service charge on your credit card statement after checkout. You were charged $85 twice for the same room service.
RULES:
- Do not invent or provide any data not present in the provided context.
- Do not change... | {"booking_api_bookings":[{"adults_count":2,"board_type":"with_breakfast","booking_reference":"BKG-10801326","booking_status":"checked_out","booking_value":"980.00","check_in_date":"2025-09-19T15:00:00Z","check_out_date":"2025-09-21T10:00:00Z","children_count":0,"corporate_account_id":null,"created_at":"2025-09-15T10:00... | [{"parameters":{"booking_reference":"BKG-10801326"},"tool":"booking_api_get_booking"},{"parameters":{"customer_id":"CUS-10801326"},"tool":"crm_api_get_customer_profile"},{"parameters":{"hotel_id":"HTL-10801326"},"tool":"hotel_partner_api_get_hotel_info"},{"parameters":{"booking_reference":"BKG-10801326"},"tool":"paymen... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/external_booking_v1/external_booking_v1_group1.py | thinkingbox-bench-v1.0 |
external_booking_v1_group1.py:test_psc_018 | travel_and_hospitality | external_booking_v1 | Hi, I need to report a serious issue from my stay. I checked out yesterday from the Riverside Budget Inn and the shower door glass completely shattered while I was using it! Thankfully I wasn't injured but I was extremely shaken - there was broken glass everywhere in the bathroom. I took photos of the damage. My bookin... | You are Victoria Meadows, a customer contacting support about a serious safety incident during your recent hotel stay. The shower door glass shattered while you were using it. You were not injured but were very shaken by the experience. You have photos of the broken glass on your phone.
RULES:
- Do not invent or provi... | {"booking_api_bookings":[{"adults_count":2,"board_type":"with_breakfast","booking_reference":"BKG-34309805","booking_status":"checked_out","booking_value":"620.00","check_in_date":"2025-09-27T15:00:00Z","check_out_date":"2025-09-30T12:00:00Z","children_count":0,"corporate_account_id":null,"created_at":"2025-09-01T10:00... | [{"parameters":{"filter":"email eq 'victoria.meadows@proton.me'","table":"users"},"tool":"zendesk_get_items"},{"parameters":{"filter":"booking_reference eq 'BKG-34309805'","table":"tickets"},"tool":"zendesk_get_items"},{"parameters":{"booking_reference":"BKG-34309805"},"tool":"booking_api_get_booking"},{"parameters":{"... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/external_booking_v1/external_booking_v1_group1.py | thinkingbox-bench-v1.0 |
external_booking_v1_group1.py:test_pss_003 | travel_and_hospitality | external_booking_v1 | Hi there! I have a booking coming up on October 5th and I was hoping to arrange an early check-in. My booking reference is BKG-19399091 and my email is thomas.rivera@gmail.com. Would it be possible to check in at 11:00 AM instead of the regular 3:00 PM check-in time?
| You are Thomas Rivera, a customer who wants to arrange early check-in for your upcoming hotel booking. You want to check in at 11:00 AM instead of the standard 3:00 PM.
RULES:
- Do not invent or provide any data not present in the provided context.
- Do not change your goal or switch topics.
- If asked for the same in... | {"booking_api_bookings":[{"adults_count":2,"board_type":"with_breakfast","booking_reference":"BKG-19399091","booking_status":"confirmed","booking_value":"450.00","check_in_date":"2025-10-05T15:00:00Z","check_out_date":"2025-10-08T11:00:00Z","children_count":0,"corporate_account_id":null,"created_at":"2025-09-20T10:00:0... | [{"parameters":{"email":"thomas.rivera@gmail.com"},"tool":"crm_api_get_customer_profile"},{"parameters":{"booking_reference":"BKG-19399091"},"tool":"booking_api_get_booking"},{"parameters":{"hotel_id":"HTL-29384756"},"tool":"hotel_partner_api_get_hotel_info"},{"parameters":{"filter":"booking_reference eq 'BKG-19399091'... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/external_booking_v1/external_booking_v1_group1.py | thinkingbox-bench-v1.0 |
external_booking_v1_group1.py:test_pss_007 | travel_and_hospitality | external_booking_v1 | Hi there! I have an upcoming booking at the Skyline Grand Hotel in San Francisco and I'd like to request a room preference if possible. I'm hoping to get a high floor room, preferably above floor 10, with a city view. My booking reference is BKG-41241182 and I'm checking in on October 12th. My name is Marcus Reynolds a... | You are Marcus Reynolds, a customer contacting support to request a room preference for your upcoming hotel booking. You want a high floor room (above floor 10) with a city view at the Skyline Grand Hotel.
RULES:
- Do not invent or provide any data not present in the provided context.
- Do not change your goal or swit... | {"booking_api_bookings":[{"adults_count":2,"board_type":"with_breakfast","booking_reference":"BKG-41241182","booking_status":"confirmed","booking_value":"520.00","check_in_date":"2025-10-12T15:00:00Z","check_out_date":"2025-10-15T11:00:00Z","children_count":0,"corporate_account_id":null,"created_at":"2025-09-15T10:00:0... | [{"parameters":{"booking_reference":"BKG-41241182"},"tool":"booking_api_get_booking"},{"parameters":{"customer_id":"CUS-00098765"},"tool":"crm_api_get_customer_profile"},{"parameters":{"hotel_id":"HTL-00045678"},"tool":"hotel_partner_api_get_hotel_info"},{"parameters":{"filter":"booking_reference eq 'BKG-41241182'","ta... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/external_booking_v1/external_booking_v1_group1.py | thinkingbox-bench-v1.0 |
external_booking_v1_group1.py:test_pss_008 | travel_and_hospitality | external_booking_v1 | Hi there, I have a booking coming up and I'd like to request a quiet room. Can you help with that?
| You are Marcus Reid, a VIP customer contacting StayBridge support to request a quiet room preference for your upcoming booking. You are a light sleeper and want a room away from elevators and ice machines.
Only if you are asked for your booking reference or booking number — tell the agent it is BKG-44935348.
Only if y... | {"booking_api_bookings":[{"adults_count":2,"board_type":"with_breakfast","booking_reference":"BKG-44935348","booking_status":"confirmed","booking_value":"410.00","check_in_date":"2025-10-07T15:00:00Z","check_out_date":"2025-10-09T11:00:00Z","children_count":0,"corporate_account_id":null,"created_at":"2025-09-15T10:00:0... | [{"parameters":{"filter":"booking_reference eq 'BKG-44935348'","table":"tickets"},"tool":"zendesk_get_items"},{"parameters":{"booking_reference":"BKG-44935348"},"tool":"booking_api_get_booking"},{"parameters":{"customer_id":"CUS-00000006"},"tool":"crm_api_get_customer_profile"},{"parameters":{"hotel_id":"HTL-00012350"}... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/external_booking_v1/external_booking_v1_group1.py | thinkingbox-bench-v1.0 |
external_booking_v1_group1.py:test_pss_010 | travel_and_hospitality | external_booking_v1 | Hi there! I have a booking coming up at the Riverside Garden Hotel - booking reference BKG-01128059. My name is Natasha Reynolds and my email is natasha.reynolds@protonmail.com. I wanted to ask about bringing my dog with me - she's a small dog, under 20 lbs. Is pet accommodation available for my stay?
| You are Natasha Reynolds, a platinum tier customer contacting support to inquire about bringing your small dog (under 20 lbs) to your upcoming hotel stay. You have a confirmed booking at Riverside Garden Hotel.
RULES:
- Do not invent or provide any data not present in the provided context.
- Do not change your goal or... | {"booking_api_bookings":[{"adults_count":2,"board_type":"with_breakfast","booking_reference":"BKG-01128059","booking_status":"confirmed","booking_value":"490.00","check_in_date":"2025-10-09T15:00:00Z","check_out_date":"2025-10-12T11:00:00Z","children_count":0,"corporate_account_id":null,"created_at":"2025-09-15T10:00:0... | [{"parameters":{"booking_reference":"BKG-01128059"},"tool":"booking_api_get_booking"},{"parameters":{"customer_id":"CUS-00473829"},"tool":"crm_api_get_customer_profile"},{"parameters":{"hotel_id":"HTL-00056721"},"tool":"hotel_partner_api_get_hotel_info"},{"parameters":{"filter":"email eq 'natasha.reynolds@protonmail.co... | [] | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/external_booking_v1/external_booking_v1_group1.py | thinkingbox-bench-v1.0 |
external_booking_v1_group1_rubrics_yesno.py:test_bmd_004 | travel_and_hospitality | external_booking_v1 | Hi, I have a booking for today and I need to make a change. My name is Victoria Martinez, email victoria.martinez@outlook.com, and my booking reference is BKG-33754330. I'd like to upgrade my meal plan from half board to full board. We're checking in this evening with my family. Is this possible?
| You are Victoria Martinez, a VIP customer contacting StayBridge support to change your board type from half_board to full_board for your booking today. You're traveling with family (2 adults, 2 children) and checking in this evening at the Riverside Luxury Hotel in Chicago.
RULES:
- Do not invent or provide any data n... | {"booking_api_bookings":[{"adults_count":2,"board_type":"half_board","booking_reference":"BKG-33754330","booking_status":"confirmed","booking_value":"890.00","check_in_date":"2025-10-01T18:00:00Z","check_out_date":"2025-10-03T11:00:00Z","children_count":2,"corporate_account_id":null,"created_at":"2025-09-20T10:00:00Z",... | [{"parameters":{"booking_reference":"BKG-33754330"},"tool":"booking_api_get_booking"},{"parameters":{"customer_id":"CUS-33754330"},"tool":"crm_api_get_customer_profile"},{"parameters":{"hotel_id":"HTL-33754330"},"tool":"hotel_partner_api_get_hotel_info"},{"parameters":{"filter":"email eq 'victoria.martinez@outlook.com'... | ["Policy states: 'Do not share hotel commission rates or partner tier classifications with customers.' Does the agent's final message avoid revealing the hotel's partner tier classification (e.g., 'premium', 'standard', 'budget')? (Yes = does not reveal the tier classification or does not touch the topic, No = reveals ... | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/external_booking_v1/external_booking_v1_group1_rubrics_yesno.py | thinkingbox-bench-v1.0 |
external_booking_v1_group1_rubrics_yesno.py:test_bmd_007 | travel_and_hospitality | external_booking_v1 | Hi, I have a booking coming up and I'd like to add late checkout to my reservation. My booking reference is BKG-60883561 and my email is marcus.wellington@techventures.io. Can you help me with this?
| You are Marcus Wellington, a VIP customer contacting StayBridge support to add late checkout to your upcoming hotel booking at The Belmont Residences. Your check-in is October 2nd.
RULES:
- Do not invent or provide any data not present in the provided context.
- Do not change your goal or switch topics.
- If asked for... | {"booking_api_bookings":[{"adults_count":2,"board_type":"full_board","booking_reference":"BKG-60883561","booking_status":"confirmed","booking_value":"1250.00","check_in_date":"2025-10-02T12:00:00Z","check_out_date":"2025-10-04T11:00:00Z","children_count":0,"corporate_account_id":null,"created_at":"2025-09-10T09:00:00Z"... | [{"parameters":{"email":"marcus.wellington@techventures.io"},"tool":"crm_api_get_customer_profile"},{"parameters":{"booking_reference":"BKG-60883561"},"tool":"booking_api_get_booking"},{"parameters":{"hotel_id":"HTL-60883561"},"tool":"hotel_partner_api_get_hotel_info"},{"parameters":{"filter":"email eq 'marcus.wellingt... | ["IF the agent's final message mentions a specific date for the late checkout, does it correctly refer to the check-out date of 2025-10-04 (not the check-in date of 2025-10-02)? (Yes = correct date stated or no date mentioned, No = states an incorrect date such as 2025-10-02)","Policy states: 'Do not share internal tec... | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/external_booking_v1/external_booking_v1_group1_rubrics_yesno.py | thinkingbox-bench-v1.0 |
external_booking_v1_group1_rubrics_yesno.py:test_bmd_008 | travel_and_hospitality | external_booking_v1 | Hi there, I need to make a change to my upcoming booking. My booking reference is BKG-56482366, and my name is Michael Reynolds (email: michael.reynolds@protonmail.com). I originally booked for 2 adults and 3 children, but one of the kids can no longer make it, so I need to reduce the children count from 3 to 2. Can yo... | You are Michael Reynolds, a customer contacting support to reduce the number of children on your upcoming hotel booking from 3 to 2. One of your children can no longer join the trip.
RULES:
- Do not invent or provide any data not present in the provided context.
- Do not change your goal or switch topics.
- If asked f... | {"booking_api_bookings":[{"adults_count":2,"board_type":"with_breakfast","booking_reference":"BKG-56482366","booking_status":"confirmed","booking_value":"420.00","check_in_date":"2025-10-02T16:00:00Z","check_out_date":"2025-10-05T11:00:00Z","children_count":3,"corporate_account_id":null,"created_at":"2025-09-01T10:00:0... | [{"parameters":{"booking_reference":"BKG-56482366"},"tool":"booking_api_get_booking"},{"parameters":{"customer_id":"CUS-00000006"},"tool":"crm_api_get_customer_profile"},{"parameters":{"hotel_id":"HTL-00020156"},"tool":"hotel_partner_api_get_hotel_info"},{"parameters":{"filter":"booking_reference eq 'BKG-56482366'","ta... | ["Policy states: 'Do not share hotel commission rates or partner tier classifications with customers.' Does the agent's final message avoid revealing the hotel's partner tier classification (e.g., 'standard', 'premium', 'budget')? (Yes = does not reveal partner tier, No = reveals it)","Policy states: 'Do not share inte... | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/external_booking_v1/external_booking_v1_group1_rubrics_yesno.py | thinkingbox-bench-v1.0 |
external_booking_v1_group1_rubrics_yesno.py:test_bmd_012 | travel_and_hospitality | external_booking_v1 | Hi, I need to upgrade my room booking.
| You are Victoria Miller, a VIP customer contacting StayBridge support to upgrade your room from standard_room to family_room for booking BKG-93676320. You previously contacted support about this same request but want to proceed with it now.
Only if you are asked for your name — tell the agent you are Victoria Miller.
... | {"booking_api_bookings":[{"adults_count":2,"board_type":"with_breakfast","booking_reference":"BKG-93676320","booking_status":"confirmed","booking_value":"340.00","check_in_date":"2025-10-06T14:00:00Z","check_out_date":"2025-10-08T11:00:00Z","children_count":2,"corporate_account_id":null,"created_at":"2025-09-18T09:30:0... | [{"parameters":{"booking_reference":"BKG-93676320"},"tool":"booking_api_get_booking"},{"parameters":{"customer_id":"CUS-00000006"},"tool":"crm_api_get_customer_profile"},{"parameters":{"hotel_id":"HTL-00012350"},"tool":"hotel_partner_api_get_hotel_info"},{"parameters":{"filter":"booking_reference eq 'BKG-93676320'","ta... | ["Policy states: 'Do not share hotel commission rates or partner tier classifications with customers.' Does the agent's final message avoid revealing the hotel's partner tier classification (e.g., 'budget', 'standard', 'premium')? (Yes = does not reveal the tier classification, No = reveals it)","Policy states: 'Do not... | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/external_booking_v1/external_booking_v1_group1_rubrics_yesno.py | thinkingbox-bench-v1.0 |
external_booking_v1_group1_rubrics_yesno.py:test_bmd_020 | travel_and_hospitality | external_booking_v1 | Hi there, I'd like to make a change to my upcoming booking.
| You are Victoria Chen, a platinum tier customer contacting StayBridge support to change your board type on your upcoming booking. Your check-in is on October 5th, 2025.
Only if you are asked about your booking reference or booking number — tell the agent it is BKG-20465375.
Only if you are asked about your email addre... | {"booking_api_bookings":[{"adults_count":2,"board_type":"full_board","booking_reference":"BKG-20465375","booking_status":"confirmed","booking_value":"485.00","check_in_date":"2025-10-05T14:00:00Z","check_out_date":"2025-10-07T11:00:00Z","children_count":1,"corporate_account_id":null,"created_at":"2025-09-10T14:30:00Z",... | [{"parameters":{"booking_reference":"BKG-20465375"},"tool":"booking_api_get_booking"},{"parameters":{"customer_id":"CUS-20465375"},"tool":"crm_api_get_customer_profile"},{"parameters":{"hotel_id":"HTL-20465375"},"tool":"hotel_partner_api_get_hotel_info"},{"parameters":{"adults_count":2,"board_type":"without_breakfast",... | ["Policy states: 'Do not share internal technical fields names with customers.' Does the agent's final message avoid revealing internal technical field names (e.g., 'request_type_detail', 'resolution_action', 'refund_amount', 'tags', 'booking_value')? (Yes = does not reveal internal field names or does not touch the to... | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/external_booking_v1/external_booking_v1_group1_rubrics_yesno.py | thinkingbox-bench-v1.0 |
external_booking_v1_group1_rubrics_yesno.py:test_bpy_001 | travel_and_hospitality | external_booking_v1 | Hi, I'm having trouble completing a payment for my hotel booking. My name is Michael Harris and my email is michael.harris@proton.me. The booking reference is BKG-87769453. I tried to pay with my credit card ending in 4521 but I got an error and the payment failed. The amount was $420. Can you help me fix this?
| You are Michael Harris, a customer who experienced a payment failure when trying to complete your hotel booking. You want help resolving this so you can successfully pay for your reservation.
RULES:
- Do not invent or provide any data not present in the provided context.
- Do not change your goal or switch topics.
- I... | {"booking_api_bookings":[{"adults_count":2,"board_type":"with_breakfast","booking_reference":"BKG-87769453","booking_status":"confirmed","booking_value":"420.00","check_in_date":"2025-10-05T15:00:00Z","check_out_date":"2025-10-07T11:00:00Z","children_count":0,"corporate_account_id":null,"created_at":"2025-09-15T10:00:0... | [{"parameters":{"booking_reference":"BKG-87769453"},"tool":"booking_api_get_booking"},{"parameters":{"customer_id":"CUS-74835921"},"tool":"crm_api_check_vip_status"},{"parameters":{"booking_reference":"BKG-87769453"},"tool":"payment_api_check_payment_status"},{"parameters":{"customer_id":"CUS-74835921"},"tool":"crm_api... | ["Policy states under 'Customer Communication at Resolution' (Section 6.3): 'Thank customer for contacting StayBridge support.' Does the agent's final message include a thank-you or expression of gratitude to the customer? (Yes = includes a thank-you in any form, No = no thank-you or expression of gratitude present)","... | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/external_booking_v1/external_booking_v1_group1_rubrics_yesno.py | thinkingbox-bench-v1.0 |
external_booking_v1_group1_rubrics_yesno.py:test_cbm_004 | travel_and_hospitality | external_booking_v1 | Hi, I'm Nathan Brooks from MidSize Partners. My email is nathan.brooks@midsizepartners.com and my booking reference is BKG-46291486. I need to extend my stay by 2 additional nights - my check-in is October 6th. I actually submitted a request about this a couple of days ago but never heard back. Can you help me get this... | You are Nathan Brooks, a corporate employee from MidSize Partners contacting StayBridge support to extend your hotel booking by 2 additional nights.
RULES:
- Do not invent or provide any data not present in the provided context.
- Do not change your goal or switch topics.
- If asked for the same info, provide it again... | {"booking_api_bookings":[{"adults_count":2,"board_type":"with_breakfast","booking_reference":"BKG-46291486","booking_status":"confirmed","booking_value":"780.00","check_in_date":"2025-10-06T15:00:00Z","check_out_date":"2025-10-08T11:00:00Z","children_count":0,"corporate_account_id":"CRP-49251925","created_at":"2025-09-... | [{"parameters":{"filter":"booking_reference eq 'BKG-46291486'","table":"tickets"},"tool":"zendesk_get_items"},{"parameters":{"id":"TCK-52816850","item":{"status":"open"},"table":"tickets"},"tool":"zendesk_update_item"},{"parameters":{"booking_reference":"BKG-46291486"},"tool":"booking_api_get_booking"},{"parameters":{"... | ["Policy states: 'Do not share hotel commission rates or partner tier classifications with customers.' Does the agent's final message avoid revealing the hotel's partner tier classification (e.g., 'standard', 'premium', 'budget')? (Yes = does not reveal the hotel partner tier, No = reveals it)","Policy section 6.3 (Cus... | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/external_booking_v1/external_booking_v1_group1_rubrics_yesno.py | thinkingbox-bench-v1.0 |
external_booking_v1_group1_rubrics_yesno.py:test_ccn_002 | travel_and_hospitality | external_booking_v1 | Hi, I need to urgently cancel my corporate booking. My name is Ryan Mitchell with GlobalFinance LLC and my email is ryan.mitchell@globalfinance.com. The booking reference is BKG-75255341. Our business trip just got cancelled so I won't be needing this reservation anymore. I believe I reached out about this a couple day... | You are Ryan Mitchell, an employee of GlobalFinance LLC (a corporate client) contacting support to cancel your hotel booking because your business trip has been cancelled. This is urgent.
RULES:
- Do not invent or provide any data not present in the provided context.
- Do not change your goal or switch topics.
- If as... | {"booking_api_bookings":[{"adults_count":1,"board_type":"with_breakfast","booking_reference":"BKG-75255341","booking_status":"confirmed","booking_value":"1120.00","check_in_date":"2025-10-02T10:00:00Z","check_out_date":"2025-10-05T11:00:00Z","children_count":0,"corporate_account_id":"CRP-03413164","created_at":"2025-09... | [{"parameters":{"filter":"booking_reference eq 'BKG-75255341'","table":"tickets"},"tool":"zendesk_get_items"},{"parameters":{"id":"TCK-92832764","item":{"status":"open"},"table":"tickets"},"tool":"zendesk_update_item"},{"parameters":{"booking_reference":"BKG-75255341"},"tool":"booking_api_get_booking"},{"parameters":{"... | ["Policy states: 'Do not share hotel commission rates or partner tier classifications with customers.' Does the agent's final message avoid revealing the hotel's partner tier classification (e.g., 'standard', 'premium', 'budget')? (Yes = does not reveal partner tier classification, No = reveals it)","Policy states: 'Do... | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/external_booking_v1/external_booking_v1_group1_rubrics_yesno.py | thinkingbox-bench-v1.0 |
external_booking_v1_group1_rubrics_yesno.py:test_crf_006 | travel_and_hospitality | external_booking_v1 | Hi, I need to cancel my hotel booking. My name is Michael Brennan, email michael.brennan@fastmail.net. The booking reference is BKG-42253584. I actually reached out about this a few days ago but wanted to follow up and go ahead with the cancellation now.
| You are Michael Brennan, a customer who wants to cancel your hotel booking BKG-42253584 at Riverside Garden Inn. You previously inquired about cancellation options a few days ago but now you've decided to proceed with the cancellation.
RULES:
- Do not invent or provide any data not present in the provided context.
- D... | {"booking_api_bookings":[{"adults_count":2,"board_type":"with_breakfast","booking_reference":"BKG-42253584","booking_status":"confirmed","booking_value":"410.00","check_in_date":"2025-10-02T15:00:00Z","check_out_date":"2025-10-04T11:00:00Z","children_count":0,"corporate_account_id":null,"created_at":"2025-09-15T14:30:0... | [{"parameters":{"filter":"booking_reference eq 'BKG-42253584'","table":"tickets"},"tool":"zendesk_get_items"},{"parameters":{"id":"TCK-14384249","item":{"status":"open"},"table":"tickets"},"tool":"zendesk_update_item"},{"parameters":{"booking_reference":"BKG-42253584"},"tool":"booking_api_get_booking"},{"parameters":{"... | ["Policy states: 'Do not share hotel commission rates or partner tier classifications with customers.' Does the agent's final message avoid revealing the hotel's partner tier classification (e.g., describing the hotel as 'standard tier', 'premium tier', or 'budget tier')? (Yes = does not reveal the hotel's partner tier... | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/external_booking_v1/external_booking_v1_group1_rubrics_yesno.py | thinkingbox-bench-v1.0 |
external_booking_v1_group1_rubrics_yesno.py:test_crf_014 | travel_and_hospitality | external_booking_v1 | Hi, I need to cancel my hotel booking.
| You are Marcus Wellington, a customer who wants to cancel your upcoming hotel booking. You have a reservation at a hotel for October 10th that you no longer need.
Only if you are asked about your booking reference or confirmation number — tell the agent it is BKG-00479748
Only if you are asked about your email address... | {"booking_api_bookings":[{"adults_count":1,"board_type":"without_breakfast","booking_reference":"BKG-00479748","booking_status":"confirmed","booking_value":"185.00","check_in_date":"2025-10-10T14:00:00Z","check_out_date":"2025-10-11T11:00:00Z","children_count":0,"corporate_account_id":null,"created_at":"2025-09-20T10:0... | [{"parameters":{"booking_reference":"BKG-00479748"},"tool":"booking_api_get_booking"},{"parameters":{"customer_id":"CUS-00479748"},"tool":"crm_api_get_customer_profile"},{"parameters":{"hotel_id":"HTL-00479748"},"tool":"hotel_partner_api_get_hotel_info"},{"parameters":{"filter":"booking_reference eq 'BKG-00479748'","ta... | ["IF the agent's final message mentions what will happen with the service fee, does it correctly indicate that the $15 service fee is retained (i.e., NOT refunded/reversed)? (Yes = correctly states it is retained, or does not mention the service fee's fate beyond the initial deduction, No = incorrectly implies the serv... | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/external_booking_v1/external_booking_v1_group1_rubrics_yesno.py | thinkingbox-bench-v1.0 |
external_booking_v1_group1_rubrics_yesno.py:test_gbi_002 | travel_and_hospitality | external_booking_v1 | Hi, I'm Patricia Morrison, the group coordinator for booking GRP-54973348. I'm following up on my request to set up master account billing for our group stay. We have 12 rooms checking in on October 10th, and I need all room charges plus any incidentals for the entire group to be billed to a single company credit card.... | You are Patricia Morrison, a group coordinator for Events Plus, contacting support to follow up on a master account billing setup request for your group booking GRP-54973348. You want all charges for your 12 rooms plus incidentals billed to one company credit card.
RULES:
- Do not invent or provide any data not presen... | {"booking_api_bookings":[{"adults_count":2,"board_type":"with_breakfast","booking_reference":"BKG-54973001","booking_status":"confirmed","booking_value":"400.00","check_in_date":"2025-10-10T15:00:00Z","check_out_date":"2025-10-12T11:00:00Z","children_count":0,"corporate_account_id":null,"created_at":"2025-08-15T09:00:0... | [{"parameters":{"filter":"group_booking_id eq 'GRP-54973348'","table":"tickets"},"tool":"zendesk_get_items"},{"parameters":{"id":"TCK-43443757","item":{"status":"open"},"table":"tickets"},"tool":"zendesk_update_item"},{"parameters":{"group_booking_id":"GRP-54973348"},"tool":"booking_api_get_group_booking"},{"parameters... | ["Policy states: 'Do not share internal technical fields names with customers.' Does the agent's final message avoid sharing internal technical field names such as 'request_type_detail', 'escalation_reason', 'booking_value', 'hotel_id', 'group_booking_id', 'booking_reference', 'resolution_action', 'check_in_date', or s... | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/external_booking_v1/external_booking_v1_group1_rubrics_yesno.py | thinkingbox-bench-v1.0 |
external_booking_v1_group1_rubrics_yesno.py:test_gbm_007 | travel_and_hospitality | external_booking_v1 | Hi, I'm Rachel Morrison, the group coordinator for booking GRP-99049027. My email is rachel.morrison@eventpro.com. I need to upgrade 5 of our 8 rooms from standard rooms to suites for our upcoming stay. Can you help me with that?
| You are Rachel Morrison, a group coordinator contacting support to request a room upgrade for your group booking. You want to upgrade 5 of the 8 rooms from standard rooms to suites. You do not have a preference for which specific rooms are upgraded - you're fine with the agent selecting them.
RULES:
- Do not invent or... | {"booking_api_bookings":[{"adults_count":2,"board_type":"with_breakfast","booking_reference":"BKG-00001001","booking_status":"confirmed","booking_value":"600.00","check_in_date":"2025-10-06T15:00:00Z","check_out_date":"2025-10-09T11:00:00Z","children_count":0,"corporate_account_id":null,"created_at":"2025-09-01T10:00:0... | [{"parameters":{"group_booking_id":"GRP-99049027"},"tool":"booking_api_get_group_booking"},{"parameters":{"booking_reference":"BKG-00001001"},"tool":"booking_api_get_booking"},{"parameters":{"hotel_id":"HTL-00056789"},"tool":"hotel_partner_api_get_hotel_info"},{"parameters":{"customer_id":"CUS-00045678"},"tool":"crm_ap... | ["IF the agent's final message states the ticket status (e.g., 'solved', 'closed', etc.), does it correctly state the status as 'solved' (not 'closed' or any other status)? (Yes = correctly states 'solved' or does not mention ticket status, No = states an incorrect status such as 'closed')","Policy states: 'Do not shar... | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/external_booking_v1/external_booking_v1_group1_rubrics_yesno.py | thinkingbox-bench-v1.0 |
external_booking_v1_group1_rubrics_yesno.py:test_gsr_002 | travel_and_hospitality | external_booking_v1 | Hi there, I'm Patricia Morgan, the group coordinator for booking GRP-61586578. My email is patricia.morgan@conferences.org. We're checking in on October 6th with our group and I'd like to arrange catering services for a welcome dinner that evening. We'll need a private dining area for 20 people with a set menu. Is this... | You are Patricia Morgan, a group coordinator who has organized an 8-room group booking (GRP-61586578) at a hotel for a conference. You're reaching out to arrange catering for a welcome dinner on the evening of your check-in date (October 6th, 2025). You need a private dining area for 20 guests with a set menu service.
... | {"booking_api_bookings":[{"adults_count":2,"board_type":"with_breakfast","booking_reference":"BKG-45781001","booking_status":"confirmed","booking_value":"525.00","check_in_date":"2025-10-06T15:00:00Z","check_out_date":"2025-10-09T11:00:00Z","children_count":0,"corporate_account_id":null,"created_at":"2025-08-15T10:00:0... | [{"parameters":{"group_booking_id":"GRP-61586578"},"tool":"booking_api_get_group_booking"},{"parameters":{"booking_reference":"BKG-45781001"},"tool":"booking_api_get_booking"},{"parameters":{"customer_id":"CUS-89234567"},"tool":"crm_api_check_vip_status"},{"parameters":{"hotel_id":"HTL-78451236"},"tool":"hotel_partner_... | ["Policy states: 'Do not share internal technical fields names with customers.' Does the agent's final message avoid exposing internal technical field names (e.g., labels such as 'request_type_detail', 'escalation_reason', 'resolution_action', 'booking_value', 'hotel_id', or 'tags') to the customer? (Yes = no internal ... | https://github.com/microsoft/thinkingbox-data/blob/thinkingbox-bench-v1.0/dataset/test_case/external_booking_v1/external_booking_v1_group1_rubrics_yesno.py | thinkingbox-bench-v1.0 |
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